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“My second and negative experience with this hotel”

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Holiday Inn Hemel Hempstead M1, Jct.8
Ranked #7 of 11 Hotels in Hemel Hempstead
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“My second and negative experience with this hotel”
Reviewed 21 February 2013

I'm sorry to write this.
This is my second experience with this hotel, I didn't write my opinion the first time, just because it was "in average", nothing really interesting for the people.
But this time I was really disappointed:
arrived about 7:00pm, the room was freezing. I had to turn the heating on at the maximum power and I had to use 2 blankets; but, above all, the bath was really dirty: spots and hair.
I didn't take the shower because of that.
However, my worst suprise was the 2nd day coming back from work: the bath was still as it was; nobody cleaned it although the room was made..
My fault was that I had to complain, but I didn't.

Not only negative things: dinner was very good and breakfast excellent.

I want to believe that this was just an unlucky experience, and next time will be better.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank massimodom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 25 February 2013
Thank you for your feedback, I am sorry that you were not completely satisfied during your stay with us. If you wish to discuss further please contact myself or my Operations Manager, Russell Phillips.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
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English first
Malvern, United Kingdom
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 February 2013 via mobile

This place is great everytime. The staff are really nice and the gym n stuff is great. Rooms always quiet and this is perfect for
Short business trips.

Only negatives are you can't get steak on the room service (I couldn't see it) and they charge for wifi (but its a good level of service)

Top tip if your heading to the m1 when you drive out of the car park turn right then take the first left. Brings you out on the roundabout by the junction - otherwise you have to head a mile into Aylesbury which is a certified driving nightmare at rush hour and a bit more.

I will always book this place if I can

Stayed February 2013, travelled on business
Helpful?
1 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 25 February 2013
Thank you for your feedback, I am pleased you enjoy your stays with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2013

hotel a little tired. apart from use of the pool you would probably get better value for money stayimg at the mew travel lodge down the road!! the best thing about this hotel is the staff - the vast majority could not do enough for us and our children, were cheerful, helpful and chatty. holiday inn should really be proud of their staff at this hotel but need to bring it up to date in other areas.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjw191255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 21 February 2013
Thank you for your positive comments regarding my teams. We are undergoing a refurbishment programme over the coming months.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 February 2013

We were a group of 2 families looking for 2 nights accommodation for the Warner Brothers studio tour of the Harry Potter set. We needed 3 rooms, a Double interconnecting with a twin and a double with an additional bed.

Booking with Holiday Inn direct on the phone was the only way I could ensure our requirements were met. The booking process was smooth and confirmations arrived via email instantly.

Price wise the hotel is spot on at around £60 per night including breakfast. This was an advanced payment rate but I am sure deals are available all the time. I was worried about it being near a busy road and motorway but we had zero noise.

The hotel is clean, plenty of space, a good swimming pool, steam room, sauna, gym, good restaurant and a good size bar. The hotel was full when we stayed but you never felt crowded.

We do not normally eat in the hotel we stay at but on this occasion we decided to give the carvery a try. It was a wise decision and we ended up easting there each night. Approx £17 for 3 courses with children under 14 eating free was very much value for money as unlimited trips to the food counter were encouraged. If a carvery is not your thing, then there is also a comprehensive menu.

The HP tour was 12 minutes away and again I have to say that is excellent too. Would definitely recommend it and also hire the audio tour as it gives you much more of an experience.

The staff at the hotel were great, really friendly.

The hotel is functional and clean, if you are after character hotels this is not for you but if you are after good value, great service and a good price then just go ahead an book it.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liketotravel2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 19 February 2013
Thank you for your positive comments, I am pleased you enjoyed your stay with us and your trip to Harry Potter.
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CHESHIRE UNITED KINGDOM
Level Contributor
101 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 16 February 2013

We have just returned from a two night stay at this hotel in a family room. The reason for our stay was the Harry Potter studio's which is fanatastic. The hotel ticked all the boxes for us, staff very friendly, cleanliness, food excellent and plenty of choice, rooms spacious. Nothing was too much trouble for all the staff hence why this hotel operates at such a high standard. Will definitely return as the location is great for getting into London.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SIX3OFUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 19 February 2013
Thank you for your comments after your recent stay, I am pleased to hear that my team looked after you well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
2 reviews
Reviewed 15 February 2013

Stayed for one night during a Harry Potter weekend.
The hotel was friendly and had good sized rooms. There was a carvery for evening meal which was excellent and a variety of desserts for 'afters'.
If you are staying for more than one night you will need a car as it is a little remote.
Overall had a lovely night here and would have no hesitation to stay at the hotel again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherbet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 19 February 2013
Thank you for your feedback, I am pleased you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marham
1 review
Reviewed 4 February 2013

This hotel was perfect, great value for money, good location just off the M1.

The hotel was underrated, the food in the restaurant was amazing as was the room service. From your warm welcome to leaving the hotel, everything is done to make your stay comfortable. The rooms were modern, bright and clean and the on demand tv services were great for chilling out at night. It also has a health spa which we didn't use but it has a large pool and more than enough fitness machines. Hemel is a great town full of things to do.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Owen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 19 February 2013
Thank you for your positive feedback, it is always a pleasure to receive such great comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hemel Hempstead M1, Jct.8

Property: Holiday Inn Hemel Hempstead M1, Jct.8
Address: Breakspear Way, Hemel Hempstead HP2 4UA, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hemel Hempstead
#3 Family Hotel in Hemel Hempstead
#5 Business Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hemel Hempstead M1, Jct.8 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Hemel Hempstead M1 J8 is in the perfect location for business and leisure guests. The hotel is easily accessible from M1 & M25 motorways and just 1 mile from The Snow Centre, 8 miles from Luton Airport, 21 miles from Heathrow Airport 19 miles from Wembley Stadium. Getting into London is easy as the hotel is just 10 minutes from Hemel train station with direct services into London Euston. Holiday Inn Hemel Hempstead combines an excellent range of facilities with 144 air-conditioned bedrooms, including 19 Executive Rooms along with family and accessible rooms. The hotel also offers a Spirit Health Club with indoor swimming pool, jacuzzi, sauna, steam room, fitness gym and health and beauty products & treatments. The hotel has conference and banqueting facilities that are a perfect venue for any occasion. These rooms all feature natural daylight, high speed internet connections and Starbucks Coffee. The Holiday Inn Hemel Hempstead offers 3 dining options; Traders restaurant, Lounge Bar and 24 hour room service. Here at Hemel Hempstead, we are proud to welcome families so why not take advantage of our Kids Stay & Eat Free offer! The hotel is just 11 miles from Whipsnade Zoo, 27 miles from Woburn Safari Park and just 1 mile from the Snow Centre. A perfect way to keep those little ones amused! ... more   less 
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Also Known As:
Holiday Inn Hemel Hempstead m1 j8 Hotel Hemel Hempstead
Hemel Hempstead Holiday Inn

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