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“Reception”

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Holiday Inn Hemel Hempstead M1, Jct.8
Ranked #7 of 10 Hotels in Hemel Hempstead
Calne, United Kingdom
1 review
“Reception”
Reviewed 1 July 2013

I would just like to say that we are always quick to moan about the services we receive at Hotels and many other outlets. However, when I arrived at this hotel, I had booked two rooms for the first night and three individual bookings (one room) for the next three nights. There were two young ladies on Reception, they were Crystal and Katie. Their service and manner was second to none, always with a smile and couldn't do enough for us. After a long and tiring day, to be greeted and dealt with like that was a pleasure. Please pass on my comments to both.
Kind regards
Terry West.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 8 July 2013
Thank you for writing a great response after your recent stay especially your comments regarding Crystal and Katie on our reception. I will pass these onto them. We look forward to welcoming you back again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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621 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Sunderland, United Kingdom
Level 6 Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 30 June 2013

We stayed here one night with National Holidays to see the Harry Potter Studio Tour. The rooms were clean but a bit out-dated, a few cracks in the walls in the bathroom, cup-stained table, and slightly torn chair, but other than that pretty good. The beds were really comfy. I only have two complaints. My first is that the walls were far too thin! We could hear everything going on in the corridors and the neighbour rooms. My second complaint would be the WIFI prices. Most hotels have free WIFI nowadays including the Holiday Inn Express hotels. The food was good, not great but we got it free with our trip so we didn't complain. If we did not have a free meal plan, we would not have eaten here. Its way too pricey for average food.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank BethLouise1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 8 July 2013
Thank you for your comments after your recent stay. I am sorry that we did not meet your expectations. We are undergoing a refresh programme of our bedrooms to ensure our guests are not disappointed.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
Reviewed 25 June 2013

We booked this hotel as our friends dad's 90th birthday party was to be held there.

On arrival our room was upgraded - it was a lovely surprise - the room was very spacious, clean and so comfortable.

The staff were all very friendly and helpful - the party food was delicious and our breakfast next morning was plentiful and very good.

Thank you everyone for making our time with you enjoyable.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Evelyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 26 June 2013
Its great to receive such a positive response especially regarding the team! I will share it with them.

Kind regards

Jill Williams
General Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
derbyshire
Level 6 Contributor
147 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 24 June 2013

Lovely warm swimming pool, nice friendly staff, clean room. Good location for LEGOLAND. Nicely cooked food in the restaurant, not much choice on childrens menu though. Bed felt very hard but that could be preference. Other guests a bit noisy with children running down corridors late at night, didn't complain about it because very hard to stop ignorant people.

  • Stayed June 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank katherineDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 26 June 2013
Many thanks for taking the time to write such a great review!

Kind Regards

Jill Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salford, United Kingdom
Level 4 Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 June 2013

We stayed in this hotel on a weekend break with diamond holidays to London and Windsor. The hotel was on of the brightest and cleanest we have stayed in on short breaks. The room was spotless ,the bed was comfortable with a choice of hard ,or soft pillows. The staff were warm and friendly and the food was perfect. Overall this is a very well run hotel with excellent facilities and staff I would recommend this hotel to any body.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank steven h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 24 June 2013
Thank you for your feedback, I am pleased that you enjoyed your stay with us and good to hear tht we met all your expectations. We look forward to welcoming you back again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Yorks
Level 5 Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 June 2013

Used this hotel as a stop over between Warner Bros. Studio Tour and Go Ape at Woburn.

The reception staff were excellent and the rooms clean. The hotel was inexpensive but idealy located between the 2 attractions. If the mid week rates were reasonable I would consider using this hotel for business.

Breakfast was basic and luke warm. One of the staff was overheard to say 'service would be better if there weren't coach parties in'.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vizsla_Posh_Paws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 18 June 2013
Thank you for your feedback after your recent stay. I am pleased that you found our reception team welcoming and trust that you will visit us again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 11 June 2013

I went on a National Holiday trip from June 8th-June 9th and we stayed at the Hemel Hempstead Holiday Inn. Upon arrival we were greeted on the coach and room keys were distributed, we were also invited to attend dinner at any time and were invited to use the health club in the given time. The hotel itself was clean, inviting and I found it very easy to find my room which was well furnished, clean and included exciting features such as a tv with lots of channels to watch, comfortable beds and lots of storage space. An hour and a half after arrival me and my friend went down to dinner which was a carvery. All staff were friendly and helpful and the food was delicious. After dinner I sat in the bar for a bit and the bar staff were also courteous. The morning brought another delicious self-serve breakfast and more friendly staff. Overall I wanted the management of this hotel to know how impressed I was with my first stay in a Holiday Inn; I had 5 star treatment from checking in to checking out and will definitely be staying in a Holiday Inn again. I also wanted to make note of how professional all the staff were, it was obvious that all staff members took their job role seriously and I felt comfortable knowing that the staff were vigilant with maintaining a tidy dining area/bar area/reception area. So thank you to the staff of Hemel Hempstead who made my stay so enjoyable!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anarchaic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 13 June 2013
Thank you for taking the time to give your feedback after your recent stay. I am very pleased that you found both the hotel and staff up to your expectations. I will pass on your comments to all the teams and we look forward to welcoming you back again soon.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hemel Hempstead M1, Jct.8

Property: Holiday Inn Hemel Hempstead M1, Jct.8
Address: Breakspear Way, Hemel Hempstead HP2 4UA, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hemel Hempstead
#3 Romantic Hotel in Hemel Hempstead
#5 Business Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hemel Hempstead M1, Jct.8 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Hemel Hempstead M1 J8 is in the perfect location for business and leisure guests. The hotel is easily accessible from M1 & M25 motorways and just 1 mile from The Snow Centre, 8 miles from Luton Airport, 21 miles from Heathrow Airport 19 miles from Wembley Stadium. Getting into London is easy as the hotel is just 10 minutes from Hemel train station with direct services into London Euston. Holiday Inn Hemel Hempstead combines an excellent range of facilities with 144 air-conditioned bedrooms, including 19 Executive Rooms along with family and accessible rooms. The hotel also offers a Spirit Health Club with indoor swimming pool, jacuzzi, sauna, steam room, fitness gym and health and beauty products & treatments. The hotel has conference and banqueting facilities that are a perfect venue for any occasion. These rooms all feature natural daylight, high speed internet connections and Starbucks Coffee. The Holiday Inn Hemel Hempstead offers 3 dining options; Traders restaurant, Lounge Bar and 24 hour room service. Here at Hemel Hempstead, we are proud to welcome families so why not take advantage of our Kids Stay & Eat Free offer! The hotel is just 11 miles from Whipsnade Zoo, 27 miles from Woburn Safari Park and just 1 mile from the Snow Centre. A perfect way to keep those little ones amused! ... more   less 
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Also Known As:
Holiday Inn Hemel Hempstead m1 j8 Hotel Hemel Hempstead
Hemel Hempstead Holiday Inn

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