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“Poor service ”

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Holiday Inn Hemel Hempstead M1, Jct.8
Ranked #7 of 10 Hotels in Hemel Hempstead
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor service ”
Reviewed 20 June 2014 via mobile

I travelled and stayed at this hotel with a colleague. We arrived late after a 5 hour journey, around midnight. When checking in we were told that a twin room wasn't available although that's what we had booked. We were advised that a double room was available with a sofa bed. We asked if there were any other rooms (we were happy to pay for another) but we were told the hotel was fully booked. At this point we felt we had no option that to take the room.

We went up to the room and a member of staff knocked a few minutes later. He kindly pulled out the sofa bed for us. We asked about bedding and he said it was in the wardrobe and left. There were no bedsheets and no quilt cover. This wouldn't have been such an issue but the quilt itself was dirty. After calling reception twice we were provided with three bedsheets and no quilt cover. By this point we just wanted to get to sleep so we did the best we could with what we had.

The following morning we had breakfast in the room which was lovely, all tasty and fresh. The showers are powerful too which is always a good thing.

When checking out we were asked to give a score from 1-10 and we gave a 6. We weren't asked to explain why but we did elaborate on the issues from the night before. The member of staff kind of laughed it off and said sorry but offered no sort of discount and didn't offer to pass our comments on or anything like that.

At £155 for one night the service we received was shocking and it was very expensive considering we had to make our own bed and one of us had to sleep on a sofa bed.

If the hotel was of a decent standard we were planning on using it regularly as our company hotel. We'll be staying elsewhere in next time.

Stayed June 2014, travelled on business
Helpful?
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 23 June 2014
Thank you for your feedback, I am sorry to read that you were not completely satisfied during your recent stay with us. If you would like to discuss the issues further please contact myself or alternatively my Operations Manager, Russell Phillips, via the hotel.

Kind regards

Steven Coulam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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621 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2014 via mobile

Stayed here for one night visiting Harry Potter studio tour. The hotel is very clean, plenty of parking. Rooms have good facilities including tea and coffee making facilities and a hairdryer. The bar drinks and breakfast are a bit expensive but to be expected. Not a lot around the actual area. But we managed to find a really nice pub for the evening about 20 minute walk away.

Stayed February 2014, travelled with friends
Helpful?
Thank Leanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 23 June 2014
Thank you for your feedback, I am pleased to read that you enjoyed your time with us and that you found everything to your satisfaction. We look forward to welcoming you back again soon.

Kind regards

Steven Coulam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Wales, United Kingdom
Level 6 Contributor
126 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 14 June 2014

Extremely friendly reception and restaurant staff.
Very clean and comfortable room.
Got a great nights sleep.
The location is ideal as it's minutes from the M1 junction.
Parking's free and there's plenty of room.
They are very keen to know if you've been treated well and ask you to score your visit at check out.

Room Tip: I've stayed a few times and all of the rooms I've had are quiet.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naldotwo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 16 June 2014
Thank you for your great comments after your recent stay. I am pleased to see that everything was to your satisfaction and that our teams looked after you well. We look forward to welcoming you back again.

Kind regards
General Manager
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Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 June 2014 via mobile

Weekend stay, room was nice and clean and tidy and had brew facilities and fridge. Ate in bar on first night and restaurant on second night. Food was good on both occasions. Blue cheese sauce not on the menu was ordered to go with steak and was excellent. Swimming pool area and gym was also excellent. Staff were friendly and helpful.

Would have been 5* but WiFi, even in public areas was chargeable and quite expensive although I understand this is changing in July of this year.

Stayed June 2014, travelled with friends
Helpful?
Thank Griffidj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 11 June 2014
Thank you for your feedback, I am pleased that you enjoyed your stay with us and found all the teams friendly and welcoming. We hope that you will return again soon.

Kind regards

General Manager
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Manchester
Level 4 Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 May 2014

It's really hard to describe how much I truly enjoyed my stay at this hotel. I'd never been to a Holiday Inn before, but I can say for certain that I'd more than happily go to one again.
The food was amazing, the staff were lovely and the room we had was incredibly clean. We only stayed for one night whilst passing through London and now I truly, truly wish we could have stayed longer.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hollyberry1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 29 May 2014
Dear Hollyberry1998

Thank you for such a great review after your recent stay. I am pleased to read that you found everything to your satisfaction on your first stay with us. I hope that we can welcome you back again soon.

Kind regards

Jill Williams
General Manger
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Launceston, United Kingdom
Level 4 Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 May 2014

I've used this hotel a number of times before as it's convenient for meetings in St Albans. I'm really happy with the hotel, the staff are great, the facilities good, and it's well maintained. The gym has a good selection of equipment. I ate dinner and breakfast here and both were good. The cleanliness throughtout was good. I will certainly stay here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 29 May 2014
Dear Andrew W

Thanks you for a great review, I am pleased to read that you enjoyed your stay with us and that all my teams looked after you well. We look forward to welcoming you again.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 May 2014

Buisness stay for a couple of week. The hotel is decent for price. The food is good if you choose the Menu but avoid the buffet and hot food for the breakfeast (Not fresh at all).

+ : The gym and the spa are free for the hotel's residents.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Youzer007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 28 May 2014
Thank you for your feedback, I am pleased that you found most of your stay to your satisfaction. Should you not be completely satisfied with the food please bring this to the attention of the restaurant manager who will be more than happy to discuss further and resolve any issues.

Kind regards

Jill Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hemel Hempstead M1, Jct.8

Property: Holiday Inn Hemel Hempstead M1, Jct.8
Address: Breakspear Way, Hemel Hempstead HP2 4UA, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hemel Hempstead
#3 Romantic Hotel in Hemel Hempstead
#5 Business Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hemel Hempstead M1, Jct.8 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Hemel Hempstead M1 J8 is in the perfect location for business and leisure guests. The hotel is easily accessible from M1 & M25 motorways and just 1 mile from The Snow Centre, 8 miles from Luton Airport, 21 miles from Heathrow Airport 19 miles from Wembley Stadium. Getting into London is easy as the hotel is just 10 minutes from Hemel train station with direct services into London Euston. Holiday Inn Hemel Hempstead combines an excellent range of facilities with 144 air-conditioned bedrooms, including 19 Executive Rooms along with family and accessible rooms. The hotel also offers a Spirit Health Club with indoor swimming pool, jacuzzi, sauna, steam room, fitness gym and health and beauty products & treatments. The hotel has conference and banqueting facilities that are a perfect venue for any occasion. These rooms all feature natural daylight, high speed internet connections and Starbucks Coffee. The Holiday Inn Hemel Hempstead offers 3 dining options; Traders restaurant, Lounge Bar and 24 hour room service. Here at Hemel Hempstead, we are proud to welcome families so why not take advantage of our Kids Stay & Eat Free offer! The hotel is just 11 miles from Whipsnade Zoo, 27 miles from Woburn Safari Park and just 1 mile from the Snow Centre. A perfect way to keep those little ones amused! ... more   less 
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Also Known As:
Holiday Inn Hemel Hempstead m1 j8 Hotel Hemel Hempstead
Hemel Hempstead Holiday Inn

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