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Holiday Inn Hemel Hempstead M1, Jct.8
Ranked #6 of 11 Hotels in Hemel Hempstead
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Upgraded”
Reviewed 22 June 2014 via mobile

Booked to stay here for family occasion and manager got in touch with my husband to offer us a FREE upgrade to a suite which was amazing . It was so much more spacious with much better facitilies we used room service which was lovely young man was polite and helpful,food was good .Pool was good but cold and a bit crowded .Thank you holiday inn for a lovely weekend

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gkirupai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 23 June 2014
Thank you for your great feedback, I am pleased to hear that you enjoyed your stay with us and that we were able to upgrade your room. We trust that we can welcome you back again soon.

Kind regards

Steven Coulam
General Manager
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603 reviews from our community

Traveller rating
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    242
    86
    30
    24
See reviews for
209
113
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142
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Hemel Hempstead, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 June 2014

I arrived at the Holiday inn and I had not booked a room, the lovely receptionist Katie sorted out a room for me and my girlfriend. She was really helpful. We used the spa in the morning and all staff were friendly and attentive.

Room Tip: Internet is pricy but quick.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Connor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 23 June 2014
Thank you for your great feedback, I am pleased to read that you enjoyed your stay with us and will pass on your comments to Katie. We look forward to welcoming you back again soon.

Kind regards

Steven Coulam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 June 2014 via mobile

I travelled and stayed at this hotel with a colleague. We arrived late after a 5 hour journey, around midnight. When checking in we were told that a twin room wasn't available although that's what we had booked. We were advised that a double room was available with a sofa bed. We asked if there were any other rooms (we were happy to pay for another) but we were told the hotel was fully booked. At this point we felt we had no option that to take the room.

We went up to the room and a member of staff knocked a few minutes later. He kindly pulled out the sofa bed for us. We asked about bedding and he said it was in the wardrobe and left. There were no bedsheets and no quilt cover. This wouldn't have been such an issue but the quilt itself was dirty. After calling reception twice we were provided with three bedsheets and no quilt cover. By this point we just wanted to get to sleep so we did the best we could with what we had.

The following morning we had breakfast in the room which was lovely, all tasty and fresh. The showers are powerful too which is always a good thing.

When checking out we were asked to give a score from 1-10 and we gave a 6. We weren't asked to explain why but we did elaborate on the issues from the night before. The member of staff kind of laughed it off and said sorry but offered no sort of discount and didn't offer to pass our comments on or anything like that.

At £155 for one night the service we received was shocking and it was very expensive considering we had to make our own bed and one of us had to sleep on a sofa bed.

If the hotel was of a decent standard we were planning on using it regularly as our company hotel. We'll be staying elsewhere in next time.

Stayed June 2014, travelled on business
Helpful?
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 23 June 2014
Thank you for your feedback, I am sorry to read that you were not completely satisfied during your recent stay with us. If you would like to discuss the issues further please contact myself or alternatively my Operations Manager, Russell Phillips, via the hotel.

Kind regards

Steven Coulam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2014 via mobile

Stayed here for one night visiting Harry Potter studio tour. The hotel is very clean, plenty of parking. Rooms have good facilities including tea and coffee making facilities and a hairdryer. The bar drinks and breakfast are a bit expensive but to be expected. Not a lot around the actual area. But we managed to find a really nice pub for the evening about 20 minute walk away.

Stayed February 2014, travelled with friends
Helpful?
Thank Leanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven C, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 23 June 2014
Thank you for your feedback, I am pleased to read that you enjoyed your time with us and that you found everything to your satisfaction. We look forward to welcoming you back again soon.

Kind regards

Steven Coulam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Wales, United Kingdom
Level Contributor
113 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 14 June 2014

Extremely friendly reception and restaurant staff.
Very clean and comfortable room.
Got a great nights sleep.
The location is ideal as it's minutes from the M1 junction.
Parking's free and there's plenty of room.
They are very keen to know if you've been treated well and ask you to score your visit at check out.

Room Tip: I've stayed a few times and all of the rooms I've had are quiet.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naldotwo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 16 June 2014
Thank you for your great comments after your recent stay. I am pleased to see that everything was to your satisfaction and that our teams looked after you well. We look forward to welcoming you back again.

Kind regards
General Manager
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Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 June 2014 via mobile

Weekend stay, room was nice and clean and tidy and had brew facilities and fridge. Ate in bar on first night and restaurant on second night. Food was good on both occasions. Blue cheese sauce not on the menu was ordered to go with steak and was excellent. Swimming pool area and gym was also excellent. Staff were friendly and helpful.

Would have been 5* but WiFi, even in public areas was chargeable and quite expensive although I understand this is changing in July of this year.

Stayed June 2014, travelled with friends
Helpful?
Thank Griffidj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 11 June 2014
Thank you for your feedback, I am pleased that you enjoyed your stay with us and found all the teams friendly and welcoming. We hope that you will return again soon.

Kind regards

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 May 2014

It's really hard to describe how much I truly enjoyed my stay at this hotel. I'd never been to a Holiday Inn before, but I can say for certain that I'd more than happily go to one again.
The food was amazing, the staff were lovely and the room we had was incredibly clean. We only stayed for one night whilst passing through London and now I truly, truly wish we could have stayed longer.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hollyberry1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 29 May 2014
Dear Hollyberry1998

Thank you for such a great review after your recent stay. I am pleased to read that you found everything to your satisfaction on your first stay with us. I hope that we can welcome you back again soon.

Kind regards

Jill Williams
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hemel Hempstead M1, Jct.8

Property: Holiday Inn Hemel Hempstead M1, Jct.8
Address: Breakspear Way, Hemel Hempstead HP2 4UA, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hemel Hempstead
#3 Family Hotel in Hemel Hempstead
#5 Business Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hemel Hempstead M1, Jct.8 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Hemel Hempstead M1 J8 is in the perfect location for business and leisure guests. The hotel is easily accessible from M1 & M25 motorways and just 1 mile from The Snow Centre, 8 miles from Luton Airport, 21 miles from Heathrow Airport 19 miles from Wembley Stadium. Getting into London is easy as the hotel is just 10 minutes from Hemel train station with direct services into London Euston. Holiday Inn Hemel Hempstead combines an excellent range of facilities with 144 air-conditioned bedrooms, including 19 Executive Rooms along with family and accessible rooms. The hotel also offers a Spirit Health Club with indoor swimming pool, jacuzzi, sauna, steam room, fitness gym and health and beauty products & treatments. The hotel has conference and banqueting facilities that are a perfect venue for any occasion. These rooms all feature natural daylight, high speed internet connections and Starbucks Coffee. The Holiday Inn Hemel Hempstead offers 3 dining options; Traders restaurant, Lounge Bar and 24 hour room service. Here at Hemel Hempstead, we are proud to welcome families so why not take advantage of our Kids Stay & Eat Free offer! The hotel is just 11 miles from Whipsnade Zoo, 27 miles from Woburn Safari Park and just 1 mile from the Snow Centre. A perfect way to keep those little ones amused! ... more   less 
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Also Known As:
Holiday Inn Hemel Hempstead m1 j8 Hotel Hemel Hempstead
Hemel Hempstead Holiday Inn

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