No one to usually complain BUT on arriving to this Hotel we were a little nervous. The Car Park is in an horrendous state with large craters and huge loose stones. The public rooms seem OK on the face of it and the Wedding Party seemed to be enjoying themselves when we arrived and checked in. Check in was quick and we were directed down a shabby corridor off the main area to our room. Others have mentioned a smell of damp and I have to agree with them. We 'released' into the wild two very large spiders and there were cobwebs in the room. The light fittings and furniture were very dated (this in itself is not an issue but when coupled with the smell and general shabbiness it paints a very dismal and depressive place to stay). The carpet had seen better days and I wore my shoes while walking on it which I have never previously done in any hotel. We got ourselves settled in the room after making the usual jokes of at least the bedding is clean (albeit torn) etc. Although when you have paid £124.00 for one night for a 'Feature' room that should not really be the saving grace. We thought we would take advantage of the cocktails in the bar and that was where it did get a little bit 'Fawlty Towers'. We decided to opt for the lounge bar, so as not to interfere with the wedding party. The young lady on the bar (who through no fault of her own, she had been left as the only cover whilst the other staff served on the main bar at which the wedding party was drinking) was unsure of how to serve a Gin and Slim line tonic - I had to convince her it was pretty simple as I really did not want to wait any longer for her to find someone else to serve us (impatient I know but we were the only customers and we had to catch her eye as there seemed to be a lot of coming and going by staff members with the wedding party). Following on from the comedy of me talking through a visibly shaken young girl, my husband changed his mind on the cocktail he was looking forward to and went for a bottled ale. We sat down and unfortunately it became apparent we had sat near the toilets (pretty bad smell and dripping noise was audible, even though there were two lots of music being piped through as well as the wedding music). Let me just correct any misapprehension here about my bias against wedding parties. Myself and my husband were married in a hotel, we know the time effort and cost that is spent in making that perfect day. It would be nice however, if extra staff or even any staff could also service the rest of the clientele who have paid for the 'privilege' of staying at the hotel. So despite the best efforts of the young lady we then decided to take a walk into the local village/town collect our own alcohol and have a drink in our room. The local shopkeeper was very accommodating and chatty and provided the personality and customer service that was quite lacking at our accommodation; either through busyness or lack of experience/confidence. I then went in search of ice for our room. Having asked two bar staff members, ice was located and we retired for the evening. My husband specifically paid extra to have the jacuzzi bath but due to the lack of cleanliness and general shabbiness, neither of us used it. Bit of a disappointment. Shower provided hot water at a decent pressure and quantity. Onto the breakfast. Bit of a shambles...un cleared tables no one to greet and advise where to sit or what to do...Breakfast pretty much finished before tea/coffee and toast had arrived. Again I think the cause of this was a lack of sufficient staff numbers to cater to the wedding party and other guests. All in all not quite what you would expect from a 3 star Mcdonald Hotel and I personally would find the rooms disappointing in a very cheap B and B. I think a total refurbishment needs to be undertaken so that the rooms are of a similar standard to the public rooms and maybe more trained staff.
- Also Known As:
- Bobsleigh Hotel Hemel Hempstead