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“Great Hotel and Friendly helpful staff”

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Holiday Inn Express Hemel Hempstead
Ranked #1 of 10 Hotels in Hemel Hempstead
Certificate of Excellence
Stratford-upon-Avon, United Kingdom
Level 4 Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Hotel and Friendly helpful staff”
Reviewed 29 October 2012

I have just returned from staying here for 2 nights with my husband and 2 children. We arrived and there was one member of staff working on his own. His name I think was Ron and at every opportunity apologised for being able to get to us. When he came to check us in he was really friendly and efficient and explained the other member of staff was busy which was why he had taken all of 5 minutes to get to us! Our room was clean and the sofa bed made up ready, lots of towels and lots of teac and coffee and lots of milk! Breakfast was great and plenty of choice for a freebie! The staff were really kind to us and chatted with my very excited children in the morning, the same staff even spoke to my children the next day about there trip and humoured my 5 and 3 year old showing them the toys they had been brought during their trip. Cant fault this place, so easy to get to central london from here and the price is spot on. Will stay here again and again

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristabelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 20 November 2012
Thank you for choosing the Holiday Inn Express Hemel Hempstead for your recent stay and thank you for taking the time to feedback on your visit. We are so pleased that you and your family enjoyed your time at the hotel and that we delivered great customer service. We do hope you will return to our hotel in the near future where we can welcome you back.
Kind regards,
Suzannah Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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VERONA
Level 4 Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 12 October 2012

As usual in the UK for professional reasons. HHempstead is not probably the sort of place you'd like to spend some free days, but it is exactly the ideal for who needs a base in this region, close to london and its commercial/industrial/logistic satellite estates.
Holiday Inn Express is essential, but perfect in its simplicity: a FREE wide car park in the backyard, wifi free connections in public areas and by request in-room, a simple but full free breakfast, almost in front to Apsley Rail Station and not far from motorways' junctions.
Personnel skilled and nice, comfortable lobby and bar.
Rooms are clean, as well bathrooms. No restaurant, but in front of it there's Fuller's Paper Mill, a restaurant-pub. Surroundings are not so bad, it lies along a bank of the Canal so many rooms may also enjoy a view (nothing special, but at least is not a freeway!). A really practical choice, I'll surely come here again if I'll need to stay again in the area.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FranzvP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 20 November 2012
Thank you for your recent comments regarding your experience at the Holiday Inn Express Hemel Hempstead. We are extremely pleased you find the hotel conveniently located for both businesses in Hemel plus our proximity to London. It is always nice to hear positive feedback regarding our guests stay and is always nice to be able to share with the team.
We do hope to welcome you back soon.
Kind regards
Suzannah Richardson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 October 2012

I'll start with the positives as there's only a few...

* The room and bathroom were clean.

* The TV was a 32 inch or so LCD one with all freeview channels.

* Free parking just outside BUT get there by about 6pm as it fills up fast.

----------------------

Lets move onto the negatives:

* On the first night I decided to try out the bar / restaurant area to see if the free internet connection was decent and therefore whether I would likely eat there the rest of the week whilst using my laptop. Trying not to be rude by completely taking up a space which they could be making money from, I ordered a Coke. The moody lady serving the bar area responded with "You're only having a drink?" whilst looking at the laptop. "Yes", I replied...."You're only having a drink and no food?". I fail to see the point in offering free internet if you're going to make anyone trying to use it feel cheap if they're not purchasing food.

* On the second night I thought I would give the restaurant a try for the food. Ordering a burger and chips at 18.30, the food eventually arrived at 19.20 for which no apology was offered. The gentleman sat in front of me had waited even longer at 1 hour 10 minutes. He got the excuse that "we're busy", despite there being maybe 10 to 15 people sat in the area. As for the actual meal....the chips were stone cold, the burger had been cooked to the "remove all possible moisture" level that we all love to eat meat at, and the bun (which is kind of hard to screw up!) felt like it had been sat under the hot plate for the entire 50 minute wait as it was ridiculously hard to bite through (or exceptionally stale?). Surely a hotel that seems to accommodate a large percentage of business travellers can expect that 18.00 to 20.00 each weeknight is going to be busier than other times and to staff the kitchens accordingly?!

* Biting the bullet and paying for the "premium" internet access in my room at £35 for a week, I am shocked at the quality of your paid for service. To put this in perspective... the ping speed of an average home broadband service sits at between 50 to 100ms. The throttled free connection in the Holiday Inn's public areas sat at approximately 500ms when I tested it (I can understand this given that it's free and not really meant to be used for heavy usage). The paid for service is on average, as measured over 4 nights of service, 1500ms! This is completely unacceptable for a service that costs more than an entire months home broadband connection. Skype, MSN, gaming, Youtube video streaming, etc all perform very badly on this and the fault lies with the cheap infrastructure that Holiday Inn have installed. The response from the reception desk on asking if there were any issues was just "Erm, maybe someone's using it a lot".

* On days 2, 3 and 4 of my visit the bottom sheet on my bed had not been made up (by made up all I'm talking about is simply being stretched so it covers the mattress properly and is free of creases) or replaced since the previous day. I can understand that in tucking the duvet under the mattress the bottom sheet may be untucked in the process, but this is a standard and expected feature of any made up bed in a hotel regardless of the budget level.

* The rooms do not have irons and ironing boards, and you cannot get them delivered. Instead you have to pop down to a room containing a couple of them. A feature of budget hotels perhaps but highly annoying when you're staying away on business and are probably going to use the iron everyday.

* The shower curtain contains 12 holes to have hoops fed through so that it can be attached to the ceiling / rail. So why is there only 4 in use?! Hopefully with some of the money I paid for the internet connection someone will pop down to B&Q and buy a few. It might stop the minor floods that occur each shower session!

----------------------

So in summary I'm not going to be staying here again, which means that the Holiday Inn missed out on the other 10 weeks worth of trade that I would have brought to them between now and Christmas. At an average room rate this means over three thousand pounds will be going to one of their competitors.

Stayed October 2012, travelled on business
Helpful?
Thank Zanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 16 October 2012
Dear Zanian
Thank you for your feedback regarding your recent stay with us at the Holiday Inn Express Hemel Hempstead. May I apologise for the problems you encountered and I am extremely sorry that you were not happy with our service during your stay. Please be assured I have passed your comments onto the team who will ensure that we improve on our service standards. I would like to personally discuss the problems you encountered by way of telephone or email so if you could please contact me on 01442 206600 or email me at gm@expresshemel.co.uk where I can hopefully restore your faith in our hotel.
Yours sincerely,
Suzannah Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 6 Contributor
114 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
Reviewed 6 October 2012

We stayed here for one night before visiting the Harry Potter Tour at the Warner Bros Studio and then heading down to Cornwall for a week.

The hotel itself was great, standard HI Express really, clean and functional. The room was a little on the small side if I am being critical but no issues at all. The free breakfast buffet which now includes some hot items was neatly laid out but as is usually the case cutlery had run out so we had to ask for some knives which took 5 minutes to arrive. The hot items on this occasion were sausage, scrambled eggs and beans all of which were fine but did run out which again took some time to replace.

I found the staff to be particularly grumpy which was a bit of a surprise. When we checked in the girl on reception made us feel less than welcome which may or may not have had something to do with a big coach trip checking in at the same time. Also when I rang up and ordered an iron/board and went down to collect another girl made it seem like such hard work to tell me the iron/board was leaned up against a wall for me to take away.

Car parking is plentiful and even on a busy Saturday evening in September we found a space. The pub next door (Paper Mill) is very nice but expensive, £8.40 for two pints but I guess Hemel Hempstead is close to London. There were plenty of people eating in the pub as well and the food looked nice. We opted for the Indian across the bridge which although small was a real delight with excellently cooked food and fantastic service.

We took advantage of a special post-Olympics rate offered by HI Express and paid £45 for the night which I thought was good value overall and I would stay at the hotel again if we find ourselves in Hemel Hempstead in the future.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ju123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 16 October 2012
Dear guest, thank you for taking the time to write a review about your recent stay at the Holiday Inn Express Hemel Hempstead. It is lovely to hear that you found the hotel to be great but may I apologise for the problems you encountered with the service you received by the reception staff. Please be assured this is not our usual standard and I will be sure to pass this feedback onto them. I will also pass on the feedback to the team to ensure we replenish items as quickly as possible at breakfast. Thank you once again for your feedback and we do hope you will choose to stay with us again in the future.
Kind regards,
Suzannah Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level 4 Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 October 2012

first time at an holiday inn was pleasently surprised it was very very clean couldnt fault it the bedroom was on the small side but it was comfortable and nice decor having shower gel and soap in dispensers was a nice touch and if you forget anything like tooth brush toothpaste comb etc they will send it up at no extra charge the breakfast was lovely ok thre was not lots of choice in the hot food but scrambled egg sausage and beans but there was unlimited toast jams fruit yoghurts cereal orange juice and coffee tea and a daily paper free I would recommend this one the staff were really helpful too. Its in a nice location too right by a canal

Room Tip: this inn is by a canel so ask for a room at the back if you want to see it from your window
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annette w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 16 October 2012
Dear Annette, thank you for your review regarding your recent stay at the Holiday Inn Express Hemel Hempstead. I am extremely pleased that you found the hotel to be clean and our Express Start Breakfast to be lovely. It is always so nice to hear such lovely comments from our guests and I am pleased too that you found our location to be nice besides the canal. I am so pleased that you would recommend our hotel and we do hope to welcome you back soon.
Kind regards,
Suzannah Richardson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 6 Contributor
274 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 29 September 2012

Stayed one night on business. Room & bathroom were surprisingly large compared with other "budget" hotel chains, and were well equipped with soap, towels, flat sceen TV, aircon etc,
There is free WIFi in the bar, which had football on the TV, and only keg beer. Breakfast was a pretty good buffet, with sausage & eggs as a cooked option. The car park was full when I arrived, but there were plenty of spaces just a few metres away outside the Peppermill restaurant. Overall, I wsa quite impressed, and I reckon that this represents much better value that the "proper" Holiday Inn also in Hemel.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TWinster13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 16 October 2012
Dear guest, thank you so much for your lovely feedback regarding your recent stay. I am extremely pleased that you enjoyed your time spent at the hotel and that you found us to be good value.
We hope you will choose to stay with us again where we can welcome you back.
Kind regards,
Suzannah Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chesterfield
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 September 2012

Stayed for a night whilst on a coach trip to Harry Potter Studios. The staff were superb and very helpful. Food excellent. Good choice of food for breakfast. Lovely location. Highly recommended. Very clean.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simkazChesterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 16 October 2012
Thank you for your feedback regarding your recent stay whilst visiting the nearby Harry Potter Studios. I am extremely pleased you received excellent customer service, you enjoyed our location and found our food to be excellent. We do hope to welcome you back again in the future.
Kind regards,
Suzannah Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hemel Hempstead

Property: Holiday Inn Express Hemel Hempstead
Address: Stationers Place | Apsley Lock, Hemel Hempstead HP3 9RH, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Hemel Hempstead
#4 Romantic Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Hemel Hempstead 3*
Number of rooms: 116
Official Description (provided by the hotel):
Choose the well-linked Holiday Inn Express Hemel Hempstead hotel, a short drive from local businesses and 2 minutes' walk from Apsley train station. The inviting Holiday Inn Express Hemel Hempstead is just 10 minutes by car from the handy A4251, M1 and M25. You can take off from London Luton Airport, 25 minutes' drive away, and reach central London in 30 minutes by train. We offer free parking on-site and you can set yourself up for the day with an inclusive buffet breakfast in our comfortable Great Room. Book a meeting for 40 in one of our 3 meeting rooms and stay connected with free Wi-Fi. We're 10 minutes' drive from local companies on Maylands Avenue and Breakspear Way. You can take to the slopes at the The Snow Centre in 5 minutes. Our family rooms sleep up to 2 adults and 2 children under 12 and kids stay free when sharing a room with parents. Spend a relaxing evening with friends over drinks or dinner in the Great Room lounge or simply relax in your comfortable and convenient guest room with modern decor, an en-suite with power shower and a 32-inch flatscreen TV. ... more   less 
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Also Known As:
Holiday Inn Express Hemel Hempstead Hotel Hemel Hempstead
Holiday Inn Hemel Hempstead
Hemel Hempstead Holiday Inn

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