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“Great customer service”

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Holiday Inn Express Hemel Hempstead
Ranked #1 of 11 Hotels in Hemel Hempstead
Certificate of Excellence
hertfordshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service”
Reviewed 11 February 2014

we recently stayed and the holiday inn express Hemel for a trip Harry Potter Studios what a wonderfully experience from check in to check out the staff were amazing. We had our 2 small children with us and even they were made to feel special the lady at breakfast even gave our children some bread to feed the ducks as we said we were going for a walk along the canal. Her knowledge of London and her advice about the trains were fantastic and made our stay so memorable, Our sons haven't stopped talking about it big thank you Teri. We cant wait to come back and would recommend this hotel for familys

Room Tip: apparently canal side rooms are the quietest
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  • Stayed February 2014, travelled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank sandie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 24 February 2014
Dear Sandie, may I thank you for such a lovely review from your recent stay with us. It is always so nice for the team to be recognised and I know that Teri is extremely grateful for your lovely feedback and so so pleased that you enjoyed your stay. We do hope you will come and see us again soon.
Kind regards,
Suzannah
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713 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Scunthorpe, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 February 2014

Great hotel, had everything we needed. Service excellent, room clean, bright and comfortable. Chose this as it was only 4miles from the Harry Potter studios and so easy to find. Amenities were spot on. Right on the canal with a choice of Indian, Chinese, Italian and a very good pub which is where we ended up. Breakfast was a real surprise with a great choice for everyone and unlimited coffee is great. Would definitely recommend this hotel as it is excellent value for money. £40 family room. Bargain.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 18 February 2014
Dear Carolyn, thank you so much for your lovely review. We are all so pleased that you really enjoyed your stay with us. Your feedback has been shared with the team who I know will be so pleased by your great feedback. We hope you enjoyed your tour at the Harry Potter studios and we hope to see you again soon.
Kind regards, Suzannah.
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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2014

We booked adjoining rooms for a one night stay to go on the Warner Brothers Studio Tour. We were give a twin and a double. Ample space in the rooms for the amount of time we spent in them. The sound proofing is very effective as we didn't hear any sound from the car park or within the hotel.
The thing that impressed us most and has led to this review is the lady who served us at breakfast. She was chatty and extremely helpful in giving us advise for the cheapest way to get to London. She also made sure we had a 20% off voucher for Planet Hollywood (every little helps!) and I really wish I had looked at her name badge so we could say a personal thank you. A great stay and a cost-effective way of staying within 30 mins train journey to London. This was our first experience of Holiday Inn Express although we have stayed in many Holiday Inns. The Express is just as good!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeputyGM2013, Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 10 February 2014
Thank you for your wonderful comments, I'm glad you and your family had a great time here with us and we hope to see you all again soon. It was my pleasure to help you with your enquiries in organising your trip to London and am so pleased to hear you enjoyed your day.
We hope you will come and see us again soon.
Teri
Guest Service Manager
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London, United Kingdom
1 review
Reviewed 9 February 2014

Very good sevice with very helpfull staff, room clean bright & comfortable with everything you would need for you stay.Location was spot on could not want for any more with great amenities.Breakfast was a real SURPRISE with a great choice something for everyone, with everything clean and full at all times, it was quite busy the time we went down and again it was spot-0n.


Room Tip: Can not think of any more that you could do to make it a more comfortable stay.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Skoosh

Helpful?
Thank Katrina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 18 February 2014
Dear Katrina, it's so great to hear that you enjoyed your stay with us and everything was spot on. Our aim is to always ensure our guests have a pleasant stay and we are so glad that for you there was nothing extra we could have done. This really makes our day so thank you again. Thank you for choosing Holiday Inn Express and we hope to welcome you back again soon.
Kind regards, Suzannah.
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Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 February 2014 via mobile

Decided to book based on previous reviews and was not disappointed. Great location and parking. Very easy to get into London and visit Harry Potter experience. Staff very helpful and attentive. Room clean and breakfast was great. Terrific value for money. No concerns about recommending based on this experience.

Stayed February 2014, travelled with family
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review, 18 February 2014
Dear Paul, thank you for your comments. We are extremely pleased you had a nice stay. Your feedback has been shared amongst the team who all work extremely hard to ensure we make our guests stay an enjoyable one. We hope you will come back and see us again in the future.
Kind regards, Suzannah.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weymouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 February 2014

We enjoyed our stay and found the standard of the hotel very high and the staff helpful and friendly, the evening meal was very good and breakfast was a nice and unhurried.
We would stay again when we are this way

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Skoosh

Helpful?
Thank Helen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nusa Lembongan, Indonesia
Level Contributor
410 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
Reviewed 6 February 2014

You get everything you expect at this chain, so for a comfortable budget stay all is good. The room was clean, bed comfortable, wifi good, service good, parking easy, etc...

The only complaint I could muster would be the absence of Bacon at breakfast! How can it be called bacon if there is no Bacon? Still the rest was good, so we managed to survive.

Hemel Hempstead itself is a dump, but this is in one of the less horrible parts. The canal is pleasant, and there is a pub next door.

It is also OK for getting to St Albans. The 500/501 bus stops just outside the hotel, where you can connect for the 300/301 from the town centre. The 500/501 & 300 don't run on Sundays, but it is an easy walk into town along the canal, or down the street. On Sunday we got a rover ticket for 4 people for £12.50.

If you have to be in Hemel Hempstead, this is a nice place to stay, or if you fancy an inexpensive visit to St Albans, it works as well.

Room Tip: We stayed on 5th floor which was OK.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WHDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hemel Hempstead

Property: Holiday Inn Express Hemel Hempstead
Address: Stationers Place | Apsley Lock, Hemel Hempstead HP3 9RH, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Hemel Hempstead
#4 Romantic Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Hemel Hempstead 3*
Number of rooms: 116
Official Description (provided by the hotel):
Choose the well-linked Holiday Inn Express Hemel Hempstead hotel, a short drive from local businesses and 2 minutes' walk from Apsley train station. The inviting Holiday Inn Express Hemel Hempstead is just 10 minutes by car from the handy A4251, M1 and M25. You can take off from London Luton Airport, 25 minutes' drive away, and reach central London in 30 minutes by train. We offer free parking on-site and you can set yourself up for the day with an inclusive buffet breakfast in our comfortable Great Room. Book a meeting for 40 in one of our 3 meeting rooms and stay connected with free Wi-Fi. We're 10 minutes' drive from local companies on Maylands Avenue and Breakspear Way. You can take to the slopes at the The Snow Centre in 5 minutes. Under-18s stay for free when sharing with their parents in one of Holiday Inn Express Hemel Hempstead's welcoming family rooms. Spend a relaxing evening with friends over drinks or dinner in the Great Room lounge or simply relax in your newly refurbished guest room with modern decor, an en-suite with power shower and a 32-inch flatscreen TV. ... more   less 
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Also Known As:
Holiday Inn Express Hemel Hempstead Hotel Hemel Hempstead
Holiday Inn Hemel Hempstead
Hemel Hempstead Holiday Inn

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