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“Great Service, enjoyable stay.” 5 of 5 bubbles
Review of Premier Inn Hemel Hempstead Central Hotel

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Premier Inn Hemel Hempstead Central Hotel
Ranked #4 of 11 Hotels in Hemel Hempstead
Bury St Edmunds, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Service, enjoyable stay.”
5 of 5 bubbles Reviewed 26 January 2014

We've just come back from a weekend visiting family and stayed at our usual Premier Inn. It's a great central location for getting around, the staff are always welcoming and extremely helpful and the hotel clean and modern.
On this occasion we had a problem with a rather unpleasant group of individuals staying in the room next door. However the night staff dealt with it swiftly once it was brought to there attention, removing them from the hotel and immediately refunding our room fee, to compensate for the inconvenience and lack of sleep.
The breakfasts are delicious, fresh and plentiful, and the restaurant menu looks tempting although we have never had an evening meal there.
The only downside we have when we stay are the mattresses are too firm for us, however this is made easier once we request a spare duvet to put on top which they always accommodate. I often think that mattress toppers could perhaps be an option if requested for guests with back problems, but perhaps not feasible with storage etc.
We can't fault the price and near enough always get the £29 room deal. All in all another enjoyable stay.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharnieDayasena, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review, 31 January 2014
Dear Jane B,

Thank you for review our hotel on Trip Advisor. Your feedback serves as a great motivator to the team here at Hemel Hempstead Central and I will be sure to pass on your kind words.
Firstly I would like to apologise for the incedent in the next room but I am glad to hear it was resolved efficiently.
I am also happy to hear you find our breakfasts delicious, fresh and plentiful (all yoiu can eat!)
and that you find our team to be welcoming and helpful in our clean and modern hotel.
I do hope your family are well.
We look forward to seeing you again soon

Kind Regards

Sharnie D
Operations Manager
Premier Inn
Hemel Hempstead Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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723 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New Delhi, India
Level Contributor
233 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 25 January 2014

I usually stay in a different place, but tried this one out and really liked it. Firstly, the location - in the town center close to the shops and restaurants, a nice place to walk around, and very convenient. Second the service - warm, friendly, and professional - the staff makes you feel welcome. Lastly the food here - though not too varied is prepared with a lot of care... Have decided to shift to this one during my regular trips to Hemel.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Amit_Sengupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharnieDayasena, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review, 31 January 2014
Dear Amit_Sengupta,

Thank you for reviewing our hotel on trip advisor. Your feedback serves as a great motivator to the team here at Hemel Hempstead Central and I will be sure to pass on your kind words.
Firstly, I am delighted to hear you will be staying here again on your regular trips. I am glad to hear you found us to be warm, friendly, proffesional as well as making you feel welcome. I am happy to hear you found the food to be prepared with a lot of care.
We look forward to seeing you again soon

Kind Regards


Sharnie D
Operations Manager
Premier Inn
Hemel Hempstead Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
88 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

Stayed here for sat night for a party not far away, the staff were amazing the hotel clean, the rooms great can not fault this place from the cleaners to the reception and the bar staff, the food was fab too, there was about 40 of us that all booked at different times and all said how pleased we were, few people in the bar area watching football who lowered the tone they were swearing and we had children around and the swearing was even abusive for us so would be good to see a sign for that kind of thing but cannot help everyone in manners not the hotel fault

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wendy4650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharnieDayasena, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review, 23 January 2014
Dear wendy4650,

Thank you for taking your time to review our hotel on Tripadvisor, your feedback serves as a great motivaltor to the team here at Hemel Hempstead Central and I will be sure to pass on your kind words.
I am happy to hear you found the whole team amazing and our hotel clean. I am also glad to hear you found our food fab! I am thrilled to hear such a number of you all felt the same.
We hope to see you all again soon

Kind Regards

Sharnie
Operations Manager
Hemel Hempstead Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 18 January 2014

staff are friendly, exceptionally so. Best premier inn by far for customer service. Clean, fresh decor rooms spacious. Had problems with evening meal - several mistakes but staff were very willing to correct it and it was also due to under-staffing at a busy time ( new year!) premier inn sort it out ... Don't understaff and put your staff in a difficult position. Cant fault the staff's attitude at all. Every staff member we dealt with was efficient, polite and willing to help. It was great makes such a change! Cheap room rate a perk. Definitely would recommend it to others.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank travelmonkey200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharnieDayasena, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review, 23 January 2014
Dear travelmonkey200,

Thank you for taking your time to review our hotel on Tripadvisor. Your feedback is greatly appreciated.
I am happy to hear you found our team exceptionally friendly, efficient, polite and willing to help. as well as our rooms clean and spacious with fresh decor.
I am sorry to hear you had some issues with your evening meal but i am glad were able to fix the problems for you.
We hope to see you again soon

Kind Regards

Sharnie
Operations Manager
Hemel Hempstead Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
191 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 11 January 2014

We were attending a wedding in nearby St Albans and decided to book this Hotel due to it's central location and affordable rates.
After travelling for over 30 hours the Hotel was the first stop and we were greeted with friendly reception staff who kindly arranged for early check in and access to the room.
The rooms are clean and generous in size and fantastic for our family of five with lots of baggage.
Buffet breakfasts every morning offer a great selection of hot and cold choices and are also great value for families.
With free parking in the nearby shopping centre included in the rate I would highly recommend this Hotel for anyone visiting the area.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 5dz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharnieDayasena, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review, 23 January 2014
Dear 5dz,

Thank you for taking your time to review our hotel on Tripadvisor. Your feedback is greatly appreciated.
I am glad to hear you found our team friendly and helpful in getting your room ready early for you, as well as the rooms being clean and generous in size and fantastic for your family.
I am also happy to hear you found our buffet breakfast to have a great selection of hot and cold choices aswell as it being great value for families.
We hope to see you again

Kind Regards

Sharnie
Operations Manager
Hemel Hempstead Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

Handy location central to shops and about 10 to 15 minute drive to Warner Brothers Studio for the Harry Potter tour. We booked two rooms, one for us and one for our two teenage daughters. Both rooms were a good size, spotlessly clean and comfortable.

We chose the meal deal package which included evening meal and buffet breakfast, food was good quality and service excellent. Exceptional value for the money, could not find fault with this place.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dgothers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharnieDayasena, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review, 23 January 2014
Dear dgothers,

Thank you for taking your time to review our hotel on Tripadvisor. Your feedback is greatly appreciated. I am happy to hear you found our rooms of good size, spotlessly clean and comfortable.
I am also glad to hear you found the food was of good quality and that our team provided excellent service.
I hope you had a good time at Harry Potter World.
We hope to see you again.

Kind Regards
Sharnie
Operations Manager
Hemel Hempstead Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridport, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

Wanted somewhere to stay to meet up with old school friends and their families. Hemel Hempstead Central is an excellent, well presented hotel in the heart of Hemel where we found Easy access to shopping, free parking and motorways. Although there was nothing specific in the way of entertainment on site, there was something for every age group within easy access. Thoroughly enjoyed my short stay




  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharnieDayasena, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review, 23 January 2014
Dear Caroline H,

Thank you for taking your time to review our hotel on Tripadvisor, your feedback is greatly appreciated. I am glad to hear you find us well presented and excellent. I hope your friends are well, and hope you took great advantage of the shops so close by.
We do hope to see you again soon

Kind regards

Sharnie
Operations Manager
Hemel Hempstead Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Hemel Hempstead Central Hotel

Property: Premier Inn Hemel Hempstead Central Hotel
Address: Moor End Road, Hemel Hempstead HP1 1BT, England
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#3 Business Hotel in Hemel Hempstead
#5 Romantic Hotel in Hemel Hempstead
#6 Family Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Hemel Hempstead Central Hotel 3*
Number of rooms: 114
Official Description (provided by the hotel):
Hemel Hempstead Central Premier Inn is a 114 bed hotel positioned in the centre of Hemel Hempstead's business and shopping district. It has an excellent restaurant and bar which opens at 06:30am to serve full breakfast. Evening meals are served from 06:00pm until 10pm from an a la carte menu and the bar is open to residents until late. We are on excellent transport links into London, trains run from Hemel station every 20 minutes direct into Lomdon Euston and the Northern and Victoria tubelines. Parking is chargeable at £4 per night charged on arrival. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Hemel Hempstead Central Hotel Hemel Hempstead

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