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“Great place to sleep when travelling through”

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Premier Inn Hemel Hempstead West Hotel
Ranked #4 of 11 Hotels in Hemel Hempstead
Certificate of Excellence
Sydney, Australia
Level Contributor
139 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great place to sleep when travelling through”
Reviewed 1 October 2012

I stayed at this Premier Inn as I did not want to drive to Brighton after a full day at Thorpe Park. The hotel is off the motorway so unfortunately it is a bit noisy, however after around 10pm the traffic dies down so you cannot really hear it, unless you are a light sleeper.

This is the fourth Premier Inn I have stayed in during this trip and it is the most dated so far as decor, bathroom and television goes, Hopefully they are able to renovate or modernise this property soon as it is otherwise very very good.

The restaurant downstairs is small but probably the best of the ones I have eaten in from the four Premier Inns that I have stayed.

The staff are a little full on, checking that everything is okay every few minutes but this I suppose is better than being totally ignored.

Overall a good place to stay for a night, it is close to London and great value for money. It would have been five stars but for the dated room, bathroom and television.

  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 83poolie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 2 October 2012
Thank you for you review about our hotel. I’m very happy that you had a pleasant stay and that you enjoyed your evening meal. Hopefully in the near future we will have a full refurbishment done to the rooms, but as of yet we are unsure when this may happen. We do hope to see you again in the future.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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470 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Truro, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 September 2012

Another great stay at this reasonable, clean, efficient and friendly hotel. Liked the refurbished bar and restaurant area. Shame we did not have time for breakfast this time as we had to rush off to see family.( The breakfast here is always freshly cooked and far superior to many higher rated hotels we have experienced). Have recommended to friends who were also very happy with their stay. Staff very friendly, but also efficient.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gee3vor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 2 October 2012
Thank you for writing such lovely words about our hotel. Were very happy your stay was a good one, which is what we love hearing!! Its lovely to hear you like the improvements in the restaurant and bar area, we were all very happy with once it had been refurbished. Its fantastic that you have recommend us to friends, and that they enjoyed their stay aswell! We do hope to see you again in the future.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leeds
1 review
Reviewed 19 September 2012

Stayed here for my daughters graduation in RAF, staff very friendly, bed comfy, eating area is nice and cosey good value for money only downfall was it is near a main road and it wasn't double glazed, we were in a room at the front, i would stay here again though.

Room Tip: Stay at rear of hotel
See more room tips
  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joanne l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 24 September 2012
Thank you for leaving lovely feedback about the hotel. Im happy that you enjoyed your stay with us and found the rooms comfortable. We are looking into getting our windows doubled glazed, so hopefully will keep the noise out abit better. Please don’t hesitate contacting us if you have requests you would like to make for future bookings. We do hope to see you in the near future.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, UK
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 17 September 2012

I found the room in this Premier Inn to be quite dated compared to others I've stayed in. The TV was small and dated and the bathroom was quite dated too. Had a good night's sleep though and the breakfast was good value in the morning. Had a cooked breakfast which overall was very good although the mushrooms were cold. Staff were very friendly and professional.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank l0uise123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 19 September 2012
Thank you for leaving feedback about the hotel. I’m happy that you had a good nights stay with us, and you enjoyed your breakfast. We are currently on a waiting list to get new TVs within the hotel, and we are trying to chase this up, and in the near future we hope to get the rooms refurbished as well.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shropshire, UK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 September 2012

We stayed in this hotel a few months ago.
It is a an excellent budget hotel and without doubt the best we have stayed in.
It is very modern, clean and the staff are very friendly.
There is bar within the hotel which is very good.
The breakfast is excellent, with orders taken personally which is unusual these days. You can help yourself to coffee and cereals
Our little boy left his toy dog in the bedroom, after a phone call the dog was despatched to us quickly with no quibbles.

I thoroughly recommend this hotel

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShropshireLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 12 September 2012
I would like to say thank you for the review about our hotel. We love reading comments like yours, it makes us feel happy knowing we have made your stay comfortable for you. I will pass all comments onto to all of the staff. I’m happy that you received the toy through the post quickly as well! We do hope to see you again in the future.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester
Level Contributor
138 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 7 September 2012

These hotels offer great value for money and this one is no exception.

Rooms are spacious and clean. Breakfast is typical of a budget chain, but I have no experience of eating dinner here.

Plenty of parking. Good attentive staff and a comfortable night.

BUT... Don't sleep in the rooms at the front unless you have to!!

The road noise is usually very heavy.

Room Tip: Ask for a room at the back
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alan9908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 12 September 2012
Thank you for leaving feedback about our hotel. We take all comments onboard and try to make everyone feel like they have had the best possible stay with us. We always make sure the rooms are clean and comfortable so everyone has a good nights stay. We hope to see you again in the future, and if you have any requests please don’t hesitate to call the hotel.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 September 2012

Typical Premier Inn. Nice comfy room and adequate provision for a family 2 night stay. We have stayed in plenty of other Premier Inns which have given similar experiences with the over night stay. This one however does not have a recognised pub in its own right on site, and really suffers because of this.
We ordered a starter which seemed to catch them off guard, as we got 1 flat bread with garlic dip between 5, then went to the bottom of the pile and waited a further 70 minutes for the main course. Child's steak was inedible rubber, and it was soul destroying to watch the "chef" cut the tops of the plastic bags of sauce, while on the pass, and have to pay £61 for the pleasure, as well as the children being too tired to eat by that point. The idea behind the menu is ok so long as it is executed well, but our experience was frankly shocking. If it hadn't taken so long that we made it to a second bottle of wine I would not have paid for this meal. By the time it came to paying I just wanted to get the kids in bed and gave it up as a bad job. I would definately reccommend that if you are hungry you go to Macdonalds accross the road.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cath W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 5 September 2012
Thank you for your feedback. I would like to apologise about your dinner experience you have had with us. I will make sure this does not happen again. Im happy you found the room clean and comfortable for your stay. I hope the rest of you visit was a good one.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Hemel Hempstead West Hotel

Property: Premier Inn Hemel Hempstead West Hotel
Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 
Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead

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