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“Excellent value for money”

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Premier Inn Hemel Hempstead West Hotel
Ranked #5 of 11 Hotels in Hemel Hempstead
Certificate of Excellence
Essex
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent value for money”
5 of 5 bubbles Reviewed 8 January 2013

This was our first stay at a premier inn and if they are all like this one then we will definitely stay at one again! At £44 our stay was excellent value. The room and bathroom were both very clean, modern and spacious. The staff were very friendly, polite and helpful. Full Breakfast at an extra £8.25 was well worth the money. Nicely cooked, good quality and lots of choice! The dining and bar area are quite cosy, comfortable and welcoming
We stayed here for one night when visiting friends in the area so this was ideal for us, ok, so it isn't in an attractive setting, but then these hotels are designed more for short stay stop overs
Very pleasantly surprised and would definitely recommend a stay here

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DippyEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 11 January 2013
Thank you for your kind words about our hotel. We are really glad that you found us to be excellent value for money and that you enjoyed your stay with us. The staff have been informed of how friendly and helpful you found them. We always aim to provide top quality service in all areas of the hotel and are very happy that you practically enjoyed breakfast. Thank you very much for recommending us as a place to stay and we hope to see you again.
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459 reviews from our community

Traveller rating
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    56
    20
    9
See reviews for
181
129
24
70
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Bicester, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 January 2013

Just one night spent at this hotel, but it was a surprisingly enjoyable experience thanks to the courteous and friendly staff.
In spite of the fact that it was New Year's eve, they were happy to arrange a taxi for our party, and kept the bar going for us on our return well into the early hours, in spite of the fact that they were due to be up at 7am for breakfast duties.
Cannot commend them highly enough.
Room was clean, and breakfast was fine.
I would recommend that prospective visitors check the early booking prices on the website as this gives quite a saving (if your dates are fixed).
Would definitely stay here again.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 6 January 2013
Thank you for your comments about our hotel and staff, I will pass on your lovely words to our staff members that were on duty during your stay. Its great to hear that you had an enjoyable experience and I do hope that you enjoyed your New Year celebrations. We wish you well in the new year and hope to see you again in the near future.
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Manchester, United Kingdom
1 review
1 of 5 bubbles Reviewed 3 January 2013

My family have used this Premier Inn on a number of occasions - apart from the 24-hour McDonalds (strap line - every 20 mins or so "what can I get yer - is that as a meal or on its own?") usually OK
We decided to stay at Christmas because we have family nearby - and had been very conscious of cleanliness as the media was full of advice about winter viruses
We spent all our time in contact with our relations, but within 24 hours we had the Norovirus. None of our relations were affected
Christmas Day spent in bed at a Premier Inn!
So was the hotel a factor?
You must make your own judgement.....

  • Stayed December 2012, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank mike h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Naina - Social Media at Premier Inn Hemel Hempstead West Hotel, responded to this review, 11 January 2013
Thank you for your review.

It really matters to us that our guests enjoy every aspect of their stay, from the cleanliness of our rooms, to the quality of the food received.

Please be assured that your comments have been noted and will be duly followed up by our Customer Services Team and the Management team at the hotel.

Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.
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Huddersfield, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 11 December 2012

We arrived late Arrived around 8pm with my family, children were tired after a long day in Central London. Member of staff were very good and everything was well explained to us and children were very happy.
The breakfast was good and the service was excellent.

The location is not the best but can easily be accessed from the main road.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 13 December 2012
Thank you for your comments about our hotel and staff, we are glad you enjoyed your stay. We are also glad that you enjoyed your breakfast and I am sure our breakfast staff will be very pleased to hear that you enjoyed their service. We would like to wish you a very Merry Christmas and a Happy New Year and hope to see you again soon.
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Whitstable, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 December 2012

We liked it and quite a lot! Arrived late afternoon, the friendly receptionist appeared genuinly happy (not that Hilton-Style YesSir YesSir garbage) and went through the corporate room-guarantee and meals stuff then pointed rooms out and off we trotted. The rooms were nively clean, tidy, smelt good and everything worked.
The stand-out (maybe childish) thing was in comparing the Travelodge where we'd left friends a few minutes earlier. They had mould in bathroom, we didn't. Their windowledge was covered in fag butts, ours wasn't. Their room stank and the bed was urrgghhhh. Our smelt nice and the bed was just right. And we (with a special offer) had ours cheaper!

Premier Inn have aimed for a standard that most people will easily accept and really try to keep to it. The value for money, even without an offer, is very good.

All in all, a nice couple of nights, all round friendly staff and a clean smart motel. And the starter comment? Well, it's at a small Service area on the A41 with a Shell Garage and busy McDonalds next door. Neither affected us but for the discerning out there, some of the driving in and out of the Maccys was, um, er, different. We came and went five times and had two near misses! Positive oiks I'd say! (Oooops, slipped out.) Just take a little extra care!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whitstabledave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 6 December 2012
Thank you for your review about our hotel. I am very pleased with the comments regarding your room and will pass the compliments onto our house keeping team who are dedicated to providing the standard of room you received. We pride ourselves on having a friendly yet professional team here and are glad that you experienced this. We hope to see you again soon and would like to wish you a Merry Christmas and a Happy New Year.
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Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 22 November 2012 via mobile

After a very busy day, I needed to book a hotel and my first choice was not available so I booked this Premier Inn instead. I was so glad I did.

The warm welcome I received from Cassie was lovely and she was so helpfully and friendly.

I chose the 3 course meal deal in the restaurant which was excellent value and the food was very good. The service was excellent, Hayleigh made my whole dining experience very enjoyable.

My room was of the high standard I have come to expect from Premier Inns.

Breakfast was an enjoyable experience with the added advantage of Costa coffee.

Stayed November 2012, travelled on business
Helpful?
Thank Robbiebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 26 November 2012
Thank you for the wonderful comment about our hotel and staff, we are also glad you chose our hotel too. The comments about our staff and restaurant have been passed on. We hope to see you again very soon.
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Dereham, England, United Kingdom
Level Contributor
118 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 19 November 2012

Hotel very well located just off the A41. Large well lit car park. Staff very friendly and knowledgable - very welcoming on reception. Superb breakfast - very efficiently served and presented. Rooms spacious and clean. Although we did not have dinner on this occasion, the service last time was excellent.

A short walk takes you to a petrol station selling a wide range of snacks, off license, etc. Also - if desperate - there is a McDonalds about 50 yards away!!

We will definitely stay here again.

Room Tip: Rooms at the front of the hotel overlook the busy A41 - suggest a room at the rear. However, the qu...
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 21 November 2012
Thank you for leaving a lovely comment about our hotel, its lovely to see that you had a very pleasant stay with us here at Hemel West. The comments about the staff, food and how clean and comfortable the rooms are have been passed on. We do hope to see you here in the near future. Thank you again.

Kind Regards,
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Additional Information about Premier Inn Hemel Hempstead West Hotel

Property: Premier Inn Hemel Hempstead West Hotel
Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead

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