Looking back over my previous Premier Inn reviews they seem to have a similar trend and Hemel Hempstead West continued in the same vein. Although a slightly older hotel in the chain the room was totally as expected - large, clean and tidy with extra pillows and towels, while the bathroom was spotlessly clean. The gentleman on reception was friendly and welcoming and up to the high standard Premier Inn staff have seemed to set recently.
As a previous reviewer mentioned the room was very warm when we arrived and with no air conditioning, the idea of having an open window while reasonably close to the traffic noise from the A41 wasn't really an option which made for a slightly less than perfect nights sleep, which was also disturbed by the seeming obligatory selfish other guests speaking extremely loudly in the car park (although there was no noise inside the hotel). Not much Premier Inn can do to improve the lack of manners of a small minority of their guests though.
Unfortunately the other trend that continued was of the hotel being let down by the catering at their adjoining establishment. As we had to leave very early we didn't have the opportunity to try breakfast, but dinner on arrival was extremely disappointing. The 'salad bar' was that in name only with very little fresh produce, the sharing platter as a starter was a quite nice and a pleasant selection of ribs, wings etc, however my rump steak was well below the standard I would expect. It was a sub standard cut of meat - over cooked, hard, chewy and pretty flavourless and certainly not worth the money. Having said that, the waiting staff were pleasant and friendly.
- Official Description (provided by the hotel):
- Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Hemel Hempstead West Hotel Hemel Hempstead