We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice friendly staff and decent hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Premier Inn Hemel Hempstead West Hotel
Ranked #5 of 9 Hotels in Hemel Hempstead
Reviewed 19 August 2013

The staff were very helpful, booked our taxis for us upon arrival and made us feel welcome. The location was great, the bedroom clean and tidy and I would recommend staying.
An additional bonus if you need an out of hours meal is the 24hr McD's opposite.

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded 5 September 2013

Thank you for taking the time to comment on our hotel. It is great to hear that you found our staff members to be helpful, and the rooms clean and tidy. It is fantastic to hear that you would recommend Hemel Hempstead West, and we look forward to seeing you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (515)
Traveller rating
Traveller type
Time of year
Language

376 - 382 of 516 reviews

Reviewed 19 August 2013

My wife and I stayed here as we were attending friends 40th Wedding celebrations nearby. The reception was excellent, we were very pleasantly welcomed and told every aspect of what we could expect from the hotels available services. The room was very comfortable, and everything was clean and tidy. The bed was very comortable and we had two very good nights sleep. The evening meal we had was very well cooked and presented and served efficiently by very polite and attentative staff. Breakfast was the same, although tea coffee cereal etc was self service the cooked breakfast was very pleasantly waitress served. The bar and restaurant are small but were adequate for our needs

Room Tip: Our room was at the back of the hotel and we experienced less traffic noise here.
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded 5 September 2013

Thank you for taking the time to leave such fantastic feedback about our hotel. It is great that you found our members of staff welcoming and attentive, the beds comfortable and our restaurant enjoyable. This feedback will be passed on to all staff members.
Thank you for choosing to stay at Hemel Hempstead West, and we look forward too see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

A very pleasant stay, friendly staff and very comfortable, very easy access to London (5 mins drive to Hemel Hempstead station) without having to pay London hotel prices, would recommend and use again.


  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded 16 August 2013

Thank you for taking the time to comment on our hotel. It is great to hear you had a comfortable stay, and found our staff members to be friendly. It is fantastic to hear you would recommend Hemel Hempstead West to others, and we look forward to see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2013

Stayed in the hotel Monday 29 July for a social event nearby. Room was very clean, welcome friendly and staff helpful. Restaurant was clean, fresh design and good service. Food was freshly cooked but was still served quickly. Due to high weather temperatures, there was a fan in the room which was great but still the rooms remained hot (27 degrees) but that can't be helped (air conditioning needs to be installed ??) Would definitely stay at this hotel again.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded 8 August 2013

Thank you for taking the time to review our hotel. It is brilliant to hear such positive feedback about the staff, the restaurant and rooms, and this will be passed on to all staff members. With regards to the room temperature, it is great to hear that extra effort in the hot weather is appreciated, and we are continuing to look into ways to overcome this problem. It is great to hear you enjoyed your visit at Hemel Hempstead West and we look forward to seeing you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

Good night's sleep, great breakfast, helpful staff, all clean and tidy. Handy location for Berkhamsted and surrounding area and good parking. The rooms aren't air conditioned so having a fan blowing when we arrived was a good thought.
We're going back.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded 6 August 2013

Thank you for taking the time to comment on our hotel, it is always fantastic to hear that our guests had a great stay. We look forward to seeing you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

From arrival to departure each member of staff we associated with was very friendly and helpful, we cannot rate them enough. Great customer service! Especially the blonde lady at the reception, and the lady who ran the breakfast service on the Saturday and Sunday of our stay. Everyone was very helpful considering the heat and location of the hotel.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded 6 August 2013

Thank you for taking the time to leave such a fantastic review about our hotel. It is brilliant to hear such positive feedback about the staff members and their great customer service. It is great to hear you enjoyed your stay at Hemel Hempstead West and we look forward to seeing you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2013

We arrived at this hotel in the middle of the July 2013 heatwave and were welcomed at the reception desk with bottles of chilled water. The lady at the desk was friendly, welcoming and very efficient. The rooms are not air-conditioned (which would not normally be a problem in the UK!), but staff had gone the extra mile by keeping curtains closed and providing fans. The breakfast was excellent both in terms of choice and quality. As we left, there was a major problem on the M25 and the staff found an alternative route for us to travel on. I have nothing but praise for the staff. The only slight problem was one that was entirely out of their control - some thoughtless individual decided to rev up his motor repeatedly just outside our open window just after 6 in the morning! Other than that, we had a very enjoyable stay. I would thoroughly recommend this hotel.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded 23 July 2013

Thank you taking the time to leave such fantastic comments about our hotel. It is great to hear that the extra effort being made by all staff members in the hot weather is appreciated. We feel we have a strong team here at Hemel Hempstead West, who will always go the extra mile for all guests and its great to hear that this is recognised. We are glad you enjoyed your stay, and look forward to seeing you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hemel Hempstead hotels
3 mi away
Holiday Inn Express Hemel Hempstead
2.4 mi away
Premier Inn Hemel Hempstead Central Hotel
4.5 mi away
Holiday Inn Hemel Hempstead M1, Jct.8
Show Prices
Show Prices
Show Prices
4.1 mi away
Travelodge Hemel Hempstead Gateway
0.5 mi away
The Watermill Hotel
The Watermill Hotel
#9 of 9 in Hemel Hempstead
428 reviews
2.6 mi away
Travelodge Hemel Hempstead
Travelodge Hemel Hempstead
#8 of 9 in Hemel Hempstead
179 reviews
Show Prices
Show Prices
Show Prices

Been to Premier Inn Hemel Hempstead West Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Hemel Hempstead West Hotel

Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range: £44 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Premier Inn and 5viajes2012 S.L. so you can book your Premier Inn Hemel Hempstead West Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing