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“Premier Travellers”

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Premier Inn Hemel Hempstead West Hotel
Ranked #6 of 9 Hotels in Hemel Hempstead
Reviewed 27 May 2014

We experienced average service & an awful 'greasy'breakfast.We felt the evening menu had a limited choice of dishes so we ate out.Not ideal after a long drive, but needs must. The room what you would expect from a Premier, clean sheets and towels but found our pillows on the flat side & were overheated with the 'filling' of the pillows. Unfortunately our bathroom sink had scratches & wear in the washbasin & needed maintenance. Also we found uman hair in
the washbasin. We did experience some traffic noise but not too an extent of.too much of a disturbed sleep. In all fairness out of Premiers control.
The location of this Premier is convenient for the A41 motorway,
We chose this Premier as it was handy for the event we were going to.We have stayed at Premiers for many many years and have trafvelled all nover the country. We have recommended Premiers but definately would not recommend this one.

  • Stayed: May 2014, travelled as a couple
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Thank milkyyway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded 6 June 2014

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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323 - 329 of 523 reviews

Reviewed 27 May 2014

We had a good night's sleep. However no pillow protectors, as recommended by The Hotel Inspector, and as mentioned by some other reviewers the corridor and room smelt musty, rooms at the front are prone to excessive noise from road traffic and the 24 hr McDonalds. This problem is worsened in hot weather when guests, lacking the option of air con in the rooms, open the window wide and boy racers appear to use the A41 as a high speed race track and McDonalds as their pits.

  • Stayed: May 2014, travelled as a couple
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Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded 6 June 2014

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

Spent 2 nights here with friends. Staff, especially Hailley, (sorry about spelling) excelled as always. . Food in restaurant was lovely and the rooms were the usual high standard of cleanliness and comfort. If I had to have a wee moan about anything it would be the lack of outside seating .

Room Tip: Better views from rooms at back of hotel.
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank LillyDumfries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2014

Room was clean and tidy, but only one chair (a dining chair!) was provided in a double room. Second chair was provided on request, but it was taken from a public area, and it was not very clean.
Decent facilities at the hotel, including dining room, with a nearby petrol station and a Macdonald's.
For a budget hotel, this was good value accommodation, which we've used before, and would use again.

  • Stayed: May 2014, travelled as a couple
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Thank Gordon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

This was our 1st stay at a Premier Inn and we had booked 4 rooms for a stay over before going on the Harry potter Warner Bros.Tour. This location is about a 15 min drive to the tour and has an onsite Esso filling station (reasonably priced 1.38 for diesel) and a 24 hr Mc Donald, as well as the Premier Inn restaurant and Bar. The staff we encountered where both polite and knowledgeable and a credit to Premier inn, nothing was too much trouble and always a smile. Our party was 10 and included a 6 month old child and we could not have been happier with our stay and would defiantly use Premier in again.

  • Stayed: May 2014, travelled with family
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Thank iceman21168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

As a regular visitor to the Premier Inn at Hemel Hempstead West, I felt it was time to write again to reconfirm how brilliant my favourite hotel is. Other places should take a leaf out of their book when it comes to friendliness, courteousness and customer service. The guys and gals that work here make you feel truly valued and important as a customer and to me that just makes the whole experience so much better and nothing is ever to much trouble for any of them. I arrived last night around 8.30pm and was greeted with a lovely warm smile and friendly greeting from a lovely lady called Shona (however she was wearing a name badge of Sara!!). Such a lovely person and made me feel so welcome. Had a simply gorgeous meal in the restaurant and was served by the equally lovely Cassie (forgive me if I have spelt it wrong!). A couple of glasses of Merlot and that was me ready for bed. The lovely Hayleigh was on duty in the restaurant this morning and was so welcoming and remembered me straight away from my previous visit. Lovely breakfast as always and was then time for me to leave. I will be back for sure as soon as my work takes me anywhere near Hemel West and would not even consider anywhere else. For me this is more like a small family run hotel and the service is second to none. Keep it up guys and girls, you are all brilliant and I look forward to seeing you all and staying with you again very soon

  • Stayed: May 2014, travelled on business
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Thank BrianBenjamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

I have stayed in quite a few Premier Inns over the years and this has to be one of the best. The staff are very friendly but not over-familar and nothing is too much trouble. I am unlikely to have reason to stay here again but I woul recommend it to anyone

  • Stayed: May 2014, travelled on business
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Thank BFNBs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Hemel Hempstead West Hotel

Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range: £43 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 
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Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead

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