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“Wedding guest”

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Premier Inn Hemel Hempstead West Hotel
Ranked #4 of 11 Hotels in Hemel Hempstead
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wedding guest”
Reviewed 28 July 2014

Perfection. All I expected and more. Superb personal service.
We were especially impressed by the receptionist who remembered us from a previous phone call and had accommodated our special request for family members to be in rooms next to ours.
We'd travelled a fair distance that day and didn't want the hassle of going into town find a restaurant, but we didn't want a McDonald's or Kentucky type meal, so we were delighted to find the hotel had a full bar with a good well decorated restaurant adjoining. Good atmosphere and good value food.
The meal deal, two course dinner with a drink and full English breakfast for £23 was exceptional value.



  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 31 July 2014
Thank you for taking the time to leave such a brilliant review about our Premier Inn. We love to hear such positive feedback from our guest. It is very important to all the team at Hemel West that all customer requirements are met. All your positive feedback has been passed on to the relevant members of staff. We are so pleased you enjoyed your stay and we hope you choose to stay with us again soon.
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475 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
County Mayo
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 July 2014

I must say this was a lovely hotel and staff are amazing and really helpful, full of information on where to go and things to do. The girl on reception when we checked-in was lovely and really bubbly, bar staff were also really chatty and happy to help! Hard to get good staff these days!

Room was nice and spacious and the bed was really comfy so overall a good stay, only complaint was the heat in the room was like an oven! Although, a fan was provided it didn't make much difference but they had notified us of this on check-in that there was no air con so best efforts were made. Would definitely stay again during the cooler months!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 24 July 2014
Thank you for taking the time to leave such a fantastic review about our hotel. It is brilliant to hear such positive feedback about the staff members and their great customer service. In regards to the room temperature we do apologise for the impact this may have had on your stay. At Hemel West we focus on making sure our customers are 100% satisfied with their stay. It is great to hear you enjoyed your visit at Hemel Hempstead West and we look forward to seeing you again in the near future.
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Angers, France
1 review
Reviewed 23 July 2014

I particularly appreciated the warm friendly atmosphere which took nothing away from the level of service and professionalism expected. The food was excellent and attention to detail present. Thank you!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 24 July 2014
Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay at Hemel West. It is always so nice to hear positive feedback about our staff and the restaurant . We hope you will choose to stay with us again and we look forward to hopefully seeing you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macclesfield, United Kingdom
1 review
Reviewed 15 July 2014

Fab location for Harry Potter World. Super room terrific service.Charming staff. Good value for money plus an all you can eat breakfast! What more can you wish for. Close enough to visit Central London too.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 24 July 2014
Thank you very much for the lovely comments left about our hotel and staff members. It is great to hear such positive comments, and this will be passed on to the relevant members of staff. We are glad you enjoyed your stay, and look forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
78 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 July 2014 via mobile

Lovely check in. Normal PI room with a very annoying, and regular complaint. There was a notice in the room highlighting the provision of a fan to combat the "hot" weather. Problem, only one bloody socket so it's TV or fan. Totally disregarding a phone charger, laptop or what have you. When will WHITBREAD realise we have electrical requirements over and above one socket?

The McDonalds opposite is the worst I've ever known but that isn't for this review

Stayed July 2014
Helpful?
Thank FatCockneyonTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 24 July 2014
Thank you for taking the time to review our hotel. It is brilliant to hear such positive feedback about the staff members. In regards to the issues you had with your room we sincerely apologise for the inconvenience caused. It is very important to all the team members at Hemel West that our guests are completely satisfied with their stay. Thank you for choosing to stay at Hemel West and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 July 2014

We are pretty fussy and were really pleased with this Hotel.
Good Modern hotel and easy to find with sat nav.
We stayed one night prior to the Harry Potter Studio Tour, and it was excellent location only 10 mins away.
FREE WIFI ....
Staff were fantastic and very helpful.
Room was large and well furnished and clean.
Large comfortable bed and we had a great nights sleep.
Bathroom large and modern with everything needed.
Breakfast was excellent and unlimited, coffee was top knotch.
There is a lift to the upper floors.
Recommend this Inn to all categories.
Just a note to explain how good the staff were -
The Studio tour gave us directions but the Reception suggested they print out instructions for us, which they did.
The hotel instructions were better than the official tour directions and got us there when the official ones sent us to the wrong location !!!!!
Totally recommend this hotel.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cobra8272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 24 July 2014
Thank you very much for the lovely comments left about our hotel and staff members. It is greatly appreciated that our guests take the time to write such positive feedback about us. We are so pleased you had a good stay, and look forward to seeing you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 July 2014 via mobile

Stayed here for one night to break up a long journey. Rooms, as usual, were clean & comfortable, the new flat screen tv & fan were a welcome touch. Also used the free wifi to check emails. Had breakfast next morning which was served by a very helpful lady. There was the usual muffins, croissants, toast, cereals, fruit on the help yourself buffet. The rest of breakfast was cooked to order. My young fussy eater didn't order cooked breakfast & the lady serving us told him he could order it once he saw everyone else's breakfast if he changed his mind, a nice touch. An enjoyable stopover for us.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GalwayGirl1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 24 July 2014
Thank you very much for your comments about our hotel. It is always great to hear such positive feedback about the experience guests have with us at Hemel West. We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Hemel Hempstead West Hotel

Property: Premier Inn Hemel Hempstead West Hotel
Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead

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