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“Weekend break ”

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Premier Inn Hemel Hempstead West Hotel
Ranked #4 of 10 Hotels in Hemel Hempstead
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Weekend break ”
Reviewed 16 August 2014 via mobile

I booked this hotel as close to berkhamsted for a visit for my partners 30th. The staff were amazing here . I want to say especially Shona who was so smiley and so helpful. Really settled us in nicely and gave us what we needed ..provided me with champagne glasses and bucket with ice for my champagne and wished my partner a happy birthday . This is the best premier inn that we have stayed in

Stayed August 2014, travelled as a couple
Helpful?
Thank Nannygemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 28 August 2014
Thank you for taking the time to right such great comments about our hotel. It is so nice to hear such positive feedback about the staff, especially the lovely comments about Shona. All feedback will be passed on directly. Thank you for choosing to stay with us a Hemel Hempstead West and we look forward to seeing you again soon.
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488 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
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  • English first
  • French first
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English first
Poitiers, France
2 reviews
Reviewed 13 August 2014

Great location for my business needs and plenty of space to park. As usual with Premier Inns, the staff are excellent, and I must single out June in the breakfast room - her cheery disposition sets people up for the day. The breakfast was cooked from fresh - excellent. The only thing that lets down this hotel is the lack of air-con. in the rooms (mentioned byothers). The outside temperature was 14 degrees but the room was uncomfortably hot, even with a window open. That had its downside as the road was noisy and being a single female business traveller I am not keen on this from a safety point of view. There was a fan but that was too noisy to leave on all night. Certainly stay here, but either stay up very late in the bar or stay in cooler months.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frances B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 14 August 2014
Thank you for taking the time to leave such fantastic comments about our hotel and team. We are so pleased you enjoyed the breakfast and your positive feedback will be directly passed on to June. In regards to the room temperature we apologise for any inconvenience this had on your stay. At Hemel Hempstead West we strive to make sure all out customers are satisfied with their stay. Thank you for choosing to stay with us and we hope to see you again in the near future.
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1 review
Reviewed 11 August 2014

Very helpful and friendly staff.
Good value for money for room and food, cant fault the all you can eat breakfast, the kids love it and sets you up for the day.
Location was spot on, only 15 mins down the the road from our destination and far cheaper than staying in the city.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 14 August 2014
Thank you for leaving such positive feedback about Hemel Hempstead West Premier Inn. We love to hear that our customers have enjoyed their stay and we will pass all your great feedback onto the relevant members of staff. Thank you for staying with us and we look forward to hopefully seeing you again in the future.
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Chester
Level 5 Contributor
69 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 11 August 2014

We booked into this hotel for my daughter's wedding as the hotels closest to the venue cost £125/night and were decidedly snooty.
The hotel is great, well maintained and clean Loved the choice of pillows, the totally free unlimited wifi and the lovely staff. It was a pleasure to stay somewhere where people clearly enjoy their jobs. We arrived in a heatwave. The reception staff explained that they had done their best to cool the rooms by opening the windows, closing the curtains and installing fans. They had also put a watercooler with really cold water in reception which we really appreciated.
When we checked in, we were asked if the bride & groom would be staying there after the wedding and if so in what room. The staff told us they would 'do something' to the room. They put confetti. balloons & a bottle of champagne on the bed!
The staff were all lovely. When my 5 yr old grandson complained his sausage was too black (it wasn't) they cooked him another. Nothing was too much trouble.
One more great stay in a Premier Inn.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TuesdayChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 14 August 2014
Thank you for taking the time to right such amazing feedback about our hotel and staff. It is such a pleasure to hear you enjoyed your stay and it is important that all our guests feel brilliant; all your positive feedback will be passed on to our team. Thank you for choosing to stay at Hemel Hempstead West and hopefully we will see you again in the near future.
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Telford
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 August 2014 via mobile

We arrived at 10pm to be greeted by a happy member of staff named Shona. She offered to make both my boys a hot chocolate and bring it to our room. The room was clean but extremely hot! 27degrees!!! But we did have a fan and sheets were offered. Shona then served us at breakfast. She is a credit to the hotel. We will return but maybe only when it's a bit cooler!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anders J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 11 August 2014
Thank you for taking the time to leave such great comments about the hotel. It is always fantastic to hear such positive feedback about our staff members and the feedback will be passed on. At Hemel West we strive to make sure our customers leave feeling happy with their stay, during the recent hot weather we have made it our focus to try and resolve this issue as much as possible. Thank you for choosing Hemel Hempstead West and we hope to see you again in the near future.
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Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 August 2014 via mobile

I stayed here the night before my wedding with a few other friends and family can't fault then nothing was too much trouble for them and was such good value for money would stay here again thank you premier inn

Stayed July 2014, travelled with family
Helpful?
Thank gemmylou29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 11 August 2014
Thank you for leaving us with such great feedback. We are so thrilled you enjoyed your stay at Hemel Hempstead West and hope you had a brilliant wedding day. Thank you for staying with our Premier Inn and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

This hotel is part of the services and so there was a lot of noise from lorries and traffic, this meant that from 6am we were woken up with lorries starting up /revving up and moving off + those coming in to use the services.
we had a disturbed nights sleep here.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Elaine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tee W, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, 14 August 2014
Thank you for taking the time to comment on our hotel. We apologise for the inconvenience you experienced whilst staying with us. We are always looking into new ways to help overcome these issues. Please contact reception directly on 01442 874877 regarding your stay as we cannot get your details from trip advisor. Once again we apologise for any problems you experienced during your stay and we look forward to speaking with you soon.
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Additional Information about Premier Inn Hemel Hempstead West Hotel

Property: Premier Inn Hemel Hempstead West Hotel
Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead

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