We were here for a wedding paying for two nights, and were part of the bridal party.
Firstly - No hot water whatsoever at any point during our stay in the £130 per night rooms we had.
Called to query and were told "sorry it'll be turned on now, wait for ten minutes and it wil be there." - Three hours and one missed breakfast later - No hot water!
Bar staff pretty much either rude or useless during the function...
Beer in function room kept in kegs corridor outside room warming up nicely throughout the day - When guests in desperation went to the 'proper' hotel bar for a cold beer they were told they had their own bar and to get their (Warm!) drinks there.
People actually had to argue in order to PAY for a (Cold) beer at the bar in the hotel they were paying to stay at!
The bar in the function room regularly ran out of - Coke, lemonade, southern comfort, vodka and even ICE - Not to mention other drinks that are maybe less popular such as DRAUGHT LAGER - A total shambles from start to finish!
The two fridges they did have for bottled drinks and juices were not even plugged in, and when you pointed out the drinks you paid for were warm you were told that "Sorry, it has only just been put in" as an excuse for the temperature - No offer of ice (As they had none!) or a replacement!
When you had the temerity to ask for your vodka and (Totally flat as the mineral bottles were left open all night!) coke with ice you were told they'd ran out of ice?
If you insisted on a cold drink it was (Eventually!) got from the proper hotel bar - BUT only for your drink, AND after a long wait plus a load of hassle, AND then the person behind you had to go through the very same process as all that was brought would literally be a single cube of ice for your drink only! - Who manages these people?
Breakfast featured bacon & sausages that might have caught a 'glimpse' of the grill on the way to the buffet, but beyond that were less 'tanned' than I am when I open my Christmas presents in December - I might be odd, but I like my food at least partially cooked!
Putting aside the horrendous bar service, awful breakfast (one of which I missed as there was no hot water!) and general apathy, the icing on the cake was the wedding the day after the wedding reception I attended.
At 08.45 I was awoken to 300+ Hindu celebrants of a wedding taking place later that day right outside my window in the car park outside reception.
Five of them had drums so large they had to wear straps to hold them up. There were numerous tambourines and there were literally hundreds of chanting singers!
We'd not gone to bed until after well after midnight!
Apparently I got off lightly staying in the 'old' part of the hotel as the bridal party being celebrated later that day party were in the 'new' bit, and there was a parade of drums, singing and all the noise I'd heard going up and down the corridors in that part of the hotel at 08.00 to get that bridal particular party up!
The communal reception area for all paying guests was decimated by having half the seats removed to accomodate a nine foot high statue of a Hindu God?
When the staff were asked why this was allowed to happen considering the other guests who'd paid to use the facilities, they just said "Sorry they hired the room only and we don't know what is planned." - Not even nearly good enough!
This subsequent party were allowed to do what they wanted, wake up every person in the hotel, and we were offered (After complaining!) 10% off - I didn't pay at all for the second day.
The manager should've been out within seconds of the drums starting to resolve that for the guests who were still sleeping - It went on for well over half an hour!
The attitude was that your day is over, we've had your money, time to placate the next bunch - We'd all paid £130 per night to be essentially told to go away!
If you are (Mad enough!) getting married here, ensure you stipulate your event down to the last detail - Including extravagances such as being allowed a decent nights sleep, food that wont place undue strain on your immune / digestive system, and escoteric luxeries such as hot water to have a shower in the morning of your wedding.
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