Bascially, as my title states, this place needs a total overall of its mangement and a complete re training of staff.
Customer service was extemely poor.Communication between staff members and towards customers was non existent or extremely unethuastic, unhelpful, or just plain rude.
During my stay the hotel was host to a large wedding, which was a huge disruption to myself other guests, and there was no prior communication with me regarding this potential disruption, or any sign of apology while staying from staff.
The offer i was using inlcuded a evening meal and breakfast included in the price, however no where in the terms and conditions when booking was there a mention of a limit to how much you could spend during your 3 course evening meal, making certain choices from the menu actually unavilable. Furthermore, this detail was not told to us and at point during the meal. Any order which came above the limit was then charged to our room.
The room was contained damaged or broken equipment and facilities. the tv had to be fixed, there was only 1 towel between the two of us, and halfway through our stay our keys stopped working.
all in all, i would not recommend this hotel in its current state. It is such a shame as the buildings and grounds are so nice, and the hotel clearly has potential.
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- Also Known As:
- Shendish Manor Hemel Hempstead