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Premier Inn Kings Langley Hotel
Ranked #1 of 2 Hotels in Kings Langley
Certificate of Excellence
Northallerton, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good but ...”
Reviewed 4 January 2014

On the plus side the staff were excellent, the location was incredibly handy for Harry Potter studios, rooms were generous, clean and tidy, plenty of great places to eat nearby (although we read the reviews of the adjacent Young Pretender and so avoided it). Overall we were very happy but ...

Be aware the put up beds in the family room are extraordinarily hard! DD could not sleep in the bed so dad (a former soldier who can literally sleep anywhere) did the honours. Even with his own modifications of our travel blanket to give to the bed some softness I'm afraid he grumbled.

  • Stayed January 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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742 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (109)
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English first
Lincoln, United Kingdom
1 review
Reviewed 31 December 2013

The room was cold, the bed was hard and was composed of two singles bolted together with a ridge down the middle. There were only enough towels for one . An overhead unmovable shower and no bath hats to protect your hair, as I am to old to get in and out the bath I ended up filling the bath with water kneeling down and using a glass to pour water over me in order to wash.

Breakfast was really bad , cold coffee and a greasy fry up, a really bad start to the journey home

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank v d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Kings Langley Hotel, responded to this review, 2 January 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
3 reviews
Reviewed 31 December 2013 via mobile

Stayed for 3 nights as we were visiting the harry potter studios and going to london for the day. Lovely hotel, clean, tidy.Rooms made up daily. Room spacious and comfortable. Not really enough coffee and tea provided but reception staff were more than happy to replenish rapidly on the spot. Reception staff fantastic, friendly helpful. More leaflets required on surrounding areas and attractions-we wanted to go to london but there were no helpful leaflets about london atall! But again reception staff more than happy to help. Restaurant/pub, next door nice food lovely, however it would have been nice to have more lighter bites on the menu such as jacket potatoes etc.
The visit to london was very easy the train station was a 5 minute drive away from the premier inn. Then a 30 minute train to the capital.
It would also have been nice to have free wifi In the hotel as well free for the first 30mins then £3.50 for 24 hours. Alittle pricey.
But overall a fantastic visit and comfortable stay.:)

Stayed December 2013, travelled as a couple
Helpful?
Thank RAW_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, United Kingdom
Level Contributor
265 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 25 December 2013

We received a warm welcome from the friendly and efficient receptionist (Samira?). The room was well located towards the side of the hotel away from the road; it was comfortable and had most things that one would normally require. However, a phone in the room to reach Reception and a fridge would have been welcome but everything was very clean and well laid out. Unfortunately I was taken ill whilst staying there but the staff could not have been more helpful; an extension was quickly and efficiently arranged. Luckily this proved to be unnecessary. Parking is plentiful and the hotel is centrally located, close to pubs, shops and restaurants. The thing that let the visit down was the pub next door in which our breakfast was taken. The staff were pleasant but the food was not up to the standard that we normally expect from a Premier Inn. It seems a shame to have to mark the Premier Inn down because of this but I feel that people's attention needs to be drawn to this.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank akay07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hempstead, United Kingdom
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 December 2013

I often stay at Premier, probably twice a week across the UK. The staff and the management in the restaraunt at Kings Lynn are by far the worst at customer service. There is no table service and if busy you need to leave someting on the table to go to the bar and order food. The restaraunt was cold and the radiators were turned off. When I spoke to the young lady and requested the heating to be turned on she nodded and walked off, alas the heating did not come on and I ate in the cold. There was no offer to be moved to another table, no question of service from the bar, awful. This lot need to go North to Premier in Mansfield to experience what customer service is.

Room Tip: Ask to stay in the main building, otherwise you have to move your car to get to the annexe.
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  • Stayed November 2013, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Kings Langley Hotel, responded to this review, 6 December 2013
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
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Thornton Cleveleys, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 December 2013

It seems a little unfair to mark this hotel down because to be fair it was the usual high standard you can expect from a Premier Inn. What let it down badly was the liaison with the adjacent restaurant
Called aptly enough the Young Pretender because it pretends to be a restaurant .
Thirty of us gathered there Saturday night for my mothers 96th birthday one young girl was left to take our drinks and food orders,the food in my opinion was of a poor standard and the drinks were very expensive.
At about 5pm we moved from the restaurant to the bar including the children who were all well behaved.at 9pm we were told the children could no longer stay in the bar but had to move back to the restaurant ,at 10pm we were asked to move out of the restaurant because they wanted to set up for breakfast. At 11pm we were told the bar was closed and no more drinks would be served, we asked for the duty manager and her manner left a lot to be desired. They were happy to take our money all day but 11pm on a Saturday night our party was forced to end !
So my advice is by all means stay at the Premier Inn but find somewhere else to eat

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matt h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
1 review
Reviewed 8 November 2013

Staff were very helpful and friendly room appeared very nice excellent shower and plenty of hot water.
Unfortunately the bed was awful after reserving a double room we found the double bed was 2 singles zipped together was a very uncomfortable night sleep.
Secondly the quilt was stained in several places with what appeared to be blood and a long brown stain these were hidden under the purple throw and not noticed till the morning.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DB19662013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Kings Langley Hotel, responded to this review, 12 November 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Kings Langley Hotel

Property: Premier Inn Kings Langley Hotel
Address: Hempstead Road, Kings Langley WD4 8BR, England
Region: United Kingdom > England > Hertfordshire > Kings Langley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kings Langley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Kings Langley Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
In a tranquil setting just a short owl's flight from the Harry Potter tour at Warner Bros Studios. ... more   less 
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Also Known As:
Premier Inn Kings Langley Hotel Kings Langley
Premier Inn Kings Langley Hotel Hertfordshire

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