We arrived weary from long journey to find car park full. The receptionist told us locals are a bit naughty and park there.. We could walk through co op car park and use local doctors parking round corner...?! So hotel - why not do something! A voucher and/or clamp system is so easy. Locals don't stay at the hotel and pay - returning guests will.
We read hotel can get some road noise however it does not say about clubs turning out between 2 and 3 in morning and constant chanting, swearing and just bellowing. The windows are not double glazed and noise kept us awake. Again, do something, just show you've tried - maybe secondary glazing. Anything to try and provide what guests pay for - a nights comfortable sleep.......
There was a door into our bathroom from hallway in addition to a room door. Obviously previously communal bathroom but it made us feel vulnerable as my daughter and I were travelling alone. It's unsightly and offers no security.. Should do something.
We had a meal in the bar and as the waitress put my plate down the chips fell off over me and on floor which she ignored, didn't apologise, and even though I just smiled, honest......, she then told me it was my fault for moving my keys and walked off...... Ok I'll do something... I'll pick up the chips!
To the lady cleaner in the hall who followed my daughter and i in the morning and watched us struggle down the stairs and open various doors with cases and bags.... You did say don't rush you had plenty of time.... So do something.... Help with our bags or at least hold the doors open!!
Finally, to the receptionist who checked us out.... Do something...anything.... Ask a question, smile, ask if our stay was ok, tell me you've slapped my invoice on the reception. .....
Ok I'm ranting - I realise the economy is tricky and I like supporting small business but this just makes me cross. You need to show you're at least trying. Oh, and if you want to do something else, might want to vacuum and dust under dressing tables to remove mounds of dust.
One good point - breakfast. The restaurant was so different to rest of hotel and food selection was good. Cooked breakfast was lovely but to the chip throwing waitress.. If a guest asks for a well done fried egg please serve a well done egg.... How hard can it be...?! Never had to return a fried egg before...... Got to smile.....
Just wish we had stayed in a premier inn as we did night before as they would have refunded us if we had our sleep disturbed...!!
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- Also Known As:
- Best Western Leominster
- Leominster Best Western
- Talbot Hotel Leominster, Herefordshire