I Booked for 3 nights online the night before, so did not read the reviews here. Got there after long day at work to book in. Manager insisted he needed my payment for three nights there and then. Was shown up a steep staircase then another even steeper stair into a single loft room (there is 5ft clearance on the stair by the way) cracking my head on the 5ft door. The room was tiny, dank, freezing, smelt of damp and there were patches of mould. The walls, carpet and curtains were filthy, the walls a mix of squashed insects, mould and what looked like snot. I asked the manager (who brings a new definition to the word 'inept') for a full refund and he refused, saying he had turned people away that day. I said I would stay one night but demanded a refund for the next 2. Again he refused, even though I reminded him he had people 'queuing up' to get in. I asked why then, Had I not turned up at all, their policy would have charged me for one night, did I have to pay for three ? His answer was 'well, you have paid now haven't you'. My final card was telling him I would write the worst review he'd seen. His response 'we have bad reviews, we are often full' was unbelievable and I told him as much. I very reluctantly stayed the night as I had an important meeting early the next day, but got up at 5:30am so I could get out. All day I have stunk of damp and have had the worst cough. The place is an absolute nightmare. DO NOT STAY HERE EVER. Sleep in your car, find an empty doorway, or stay awake, but do not stay here.
I only wish I had read these reviews before booking. They are true in every sense. The place needs closing down.
- Official Description (provided by the hotel):
- Halfway between Cambridge and London, a 5-minute walk from the heart of Letchworth, the Garden Lodge Hotel offers an Indian restaurant, a bar and free parking.The bedrooms all have a carpeted floor and their own bathroom. Other features include TVs and tea/coffee making facilities. ... more less
- Reservation Options:
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- Also Known As:
- Garden Lodge Hotel Letchworth, Hertfordshire