I recently had a girls weekend at The Kerr House in Grand Rapids, OH. It had been rated in many magazines as a top spa, so I assumed it would be an amazing experience. However, it ws probably my worst travel experience ever. 1.) There was a community bathroom for nine women to share with one shower and two restrooms- this fact wasn't mentioned in any of the reviews or on their website. 2.) The spa treatments were extremely low rate. For the herbal wrap, they gave you a sheet drenched in hot tea and were told to wrap it around yourself in the sauna. The massages were poor. The products were not professional salon products. All the lotions and oils seemed like they were from vats that you could buy at Wal-Mart for a dollar. 3.) The food was terrible and we had to often go into town to eat because we were so hungry. I am an amateur cook and I could have made better meals than what we were served. An example of our breakfast was; one cold poached egg, one half slice of dry, burnt wheat toast and apple juice. 4.) Cleanliness- The community bathroom often had dirty towels covering the counter and floors. The spa treatment staff was also the kithcen staff making food and dumping the trash. 5.) A spa is supposed to be a private getaway and we were forced to have communal dinners with the other guests and the owner who directed all conversations. No one ever asked us if we needed anything or how we were doing. When we left we did let the owner know how extremely disappointed we were and she listened but did not offer any solutions. I have been on many vacations including spas and I cannot stress enough how unrewarding this experience was. We each paid $750.00 for a place that should have cost about $250-300.
- Also Known As:
- The Kerr House Hotel Grand Rapids
- The Kerr Hotel
- Kerr Hotel Grand Rapids