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“Bonne surprise!”
Review of The White House

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The White House
Ranked #4 of 15 Takeley B&B and Inns
Perpignan, France
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Bonne surprise!”
Reviewed 22 September 2013

Lovely garden and a typical house in need of some painting from the outside. The interior is modern, clean and convenient with a lot of character. Huge and comfortable bed. Owners charming. Full English breakfast. You don’t hear at all the Stansted airport nearby. A little noise from the road next to the house but it is not an issue either. Good value.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kayukan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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  • Spanish first
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English first
Bari, Italy
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

awesome bed&breakfast near stansted airport. the owners are very familiar and kind, the rooms are very clean and confortable. excellent quality overall. i recommend it for every kind of trip, business, with friends or with your partner.

Stayed October 2012, travelled on business
Helpful?
Thank francescoromano85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
2 reviews
Reviewed 22 November 2012

We stayed just one night and arrived after dark, but had time until noon the next day. After we received a comprehensive intro and after settling down, we tried out the Lion & Lamb pub, also run by the proprietors Linda and Mike. Mike drove us to the pub and back at our convenience.
Upon our return we tried out the luxury bathroom and tub ("hot" is on the right side!!); ultimately, the quaintness of the place and the attention to detail made our stay endearing and now, back in Berlin-Germany, we still smile in remembrance of this remarkable experience.
The breakfast the next morning left no wish unfulfilled, yet the Nescafé does take some getting used to for a coffee-drinker from the continent (Nestle says it's "coffee", I beg to differ).
Linda even was so kind as to assist me in printing our boarding cards for AirBerlin -- wow, that's unusual treatment in these "modern" times.
Advice: With a B&B one has to plan ahead and make sure that one has ample time (!) to really appreciate all the amenities. As human resources and time are limited for the proprietors, a bit of patience on the side of the guest and willingness to adjust and cooperate is equally important to make the stay a pleasant one. If one is pressed for time, the Radisson Blu across from the airport may be a much better choice. The taxi trip from the airport to The White House is 8-9 GBP and takes no more than 10 minutes.

Room Tip: Talk to Mike or Linda ahead of time and find out, what you can expect. You won't regret it.
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 5 November 2012

We stayed at The White House in mid October 2012 as we were going to a wedding nearby. The room was great- a good size and clean, though the shower was on the cramped side. The B&B let themselves down on their confusing messaging (on their website, by phone and in person), however.

We booked our stay through the White House website, going for the "Room only" choice. For some hotels, "Room only" means no ensuite and for others it means no breakfast, so before booking we rung the phone number advertised on the website to confirm whether or not ensuite and/ or breakfast was included. I was assured by the gentleman who answered that ensuite and breakfast was included with every room (I checked a few times to make sure there was no misunderstanding). Based on this information we proceeded to book a room. On arriving at the hotel (at around 7pm) we received a very friendly greeting and were walked through the breakfast arrangements (with no mention of an additional cost).

When we arrived back from the wedding very tired- at around 1am- we were met by a dressing-gowned gentleman we had not previously seen who informed us that breakfast was not in fact included (and if we wanted it we would need to pay an additional £10 each for a full english). We had some debate about this, during which we mentioned the phone call where the inclusion was confirmed. The gentleman did not apologise for any error or mis-communication on the B&B's part. We left for bed with the matter unresolved, and in the morning chose to sleep in and have breakfast at a nearby cafe rather than further debate the point. When we left the B&B the breakfast was not mentioned.

Further, the White House website is confusing on this and other matters. For example, the booking confirmation page mentions a "Special Offer until March 29th 2009", breakfast prices of £5 and £7.50, and a parking fee of £3. This was completely out of date and incorrect (the year of booking was 2012).

So- nice B&B, convenient location, just a shame about the confusing messaging and lack of apology when an error was made.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lindawilk, Owner at The White House, responded to this review, 10 November 2012
Dear Guest - Sorry for the misunderstanding of the expression "Room Only" which I and throughout the trade means no meals provided.

I am sorry if you were misinformed by the staff but maybe you didnt mention at the time that you had chosen the £50 Room Only offer rather than the usual rate of £80.00 bed and breakfast.

I do, however, agree the website is a little confusing and that is currently being dealt with.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 November 2012

First stayed at the white house last year and again this weekend (Nov 2012). Can't fault this B&B, really clean with lots of little extras - robes, tea coffee and bisuits, luxury bathroom. Comfortable room, fresh linen and white fluffy towels, warm welcome and excellent english breakfast. If you need to be in takeley or stanstead then I recommend this B&B without hesitation.

Room Tip: all rooms good and have ensuite showers but if you want a bath then book the blue room at the back o...
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank farandawayLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2012

We stayed for one night, in June, prior to our holiday flight. On arrival we rang the owner, they also have a pub nearby, and he came and showed us our rooms and the house. We were leaving at 07.45am the next morning and were expecting a nice cooked breakfast before our journey so were disappointed when he said there would be cereals, bread and coffee left out for us to help ourselves in the morning. He then went back to the pub. The rooms were very nice and we did enjoy a lovely meal at the pub in the evening. However, in the morning there was no hot water and the showers was freezing cold, the house was deserted and there was no one about who could help. The owners also live at the house and it is a typical family kitchen with pots in the sink and so on, I had to look for a cup to make a coffee but felt like an intruder looking through the cupboards. My daughters had cereals but commented that the packs were out of date. This is not what I expected of a bed and breakfast and under no circumstances would I stay again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wends8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lindawilk, Owner at The White House, responded to this review, 10 November 2012
Dear Guest - I am sorry that you were not completely satisfied with your stay with us back in June and sorry that it has taken you so long to inform us of your "bad experience".
We clearly state on our website and the literature in the rooms plus I would have informed you on your arrival that we serve a cooked breakfast between the hours of 0800-1000. For guests leaving anytime earlier than that we provide a substantial continental breakfast consisting of cereal, fruit platter, yoghourts, toast, pastries etc.
I can only think that the guests that had left earlier must have used all the coffee cups which would account for the washing up in the sink.
I am sorry to hear that your shower was not working correctly, I cannot think what that could have been as we have had no other complaints and we pride ourselves that we can provide constant hot water for all our guests, from our very ellaborate heating system which we installed when we first set up the BB.
As you can see from the rest of our reviews that we do provide a very high satisfaction rate.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 June 2012

Great, down from Scotland seeing friend, everything you needed, clean, well equipped and lovely people. Would stay again! Just steer well clear of the lion and lamb pub! Food was shizen!!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank The_takeley2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The White House

Property: The White House
Address: The White House Smiths Green | Dunmow Road, Takeley CM22 6NR, England
Region: United Kingdom > England > Essex > Takeley
Amenities:
Children Activities (Kid / Family Friendly) Room Service Airport Transportation
Hotel Style:
Ranked #4 of 15 B&Bs / Inns in Takeley
Price Range (Based on Average Rates): £
Hotel Class:4 star — The White House 4*
Number of rooms: 8
Official Description (provided by the hotel):
The White House is a delightful 15th Century Grade II listed manor house set in one acre of attractive gardens providing a relaxing atmosphere for all. Having been awarded 4 Yellow Stars by the AA for its outstanding facilities and service and the prestigious Enjoy England Silver Award, The White House is also highly recommended by the English Tourist Board. Having been refurbished by Mike and Linda, The White House offers first class bed and breakfast accommodation in comfortable surroundings. ... more   less 
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Also Known As:
The White House Takeley, England, UK

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