JULY 2014 - - I went there for lunch I had asked if there was a wait on food and was told no, I only had a short period to eat but was happy to wait. OVER 5 meals came out before ours did from customers who had ordered after us, we ended up waiting 40 minutes for our food at which point we had to leave due to time running out and asked for our food to be wrapped up so I could take it away. The waitress did but we did not receive a carrier bag or salad which we paid for.
While waiting for food we had to wait over 20 minutes to be served again at the bar - which in the end we gave up and left. There was only one bar staff there but clearly he was not trained properly or competent enough to be left to serve on his own. The owner was not interested in serving customers or even helping; they just sat by and laughed.
Disgusting service! The food passable but nowhere near hot enough and the presentation was appalling.
Angry with my experience and would never recommend this pub! A change in ownership is drastically needed and a landlord needs to be found who has a working understanding of the pub trade and clientèle.
Other pubs in the area are much better quality and near major bus stops. The Crown in Berkhamsted comes to mind. Cheaper prices but friendly staff and the food is always brought out in a reasonable time.
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