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“Lovely hotel. Friendly, helpful staff”

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Best Western New Holmwood Hotel
Ranked #1 of 5 Hotels in Cowes
Certificate of Excellence
Farnham, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely hotel. Friendly, helpful staff”
Reviewed 2 July 2013

We stayed here for 1 night and were very happy with the room and excellent service. We were greeted by a friendly receptionist who was very helpful.
Had a superb meal in the evening and the restaurant Manager (Cathy) gave a great service. The breakfast staff were also excellent (James in particular).
Our only concern was the noise from the wedding group, although to be fair we were advised on booking that is could be noisy. We had a room at the back of the hotel, which was very comfortable although a bit on the small side.
I would love to visit again one day.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Holmwood C, Front Office Manager at Best Western New Holmwood Hotel, responded to this review, 31 August 2013
Thank you very much for your review and your kind words towards Kathy and James, we have passed this on to them both.

We hope that the music wasn't too much of an inconvenience for you? Where we are a small hotel we do like to inform our guests of this at the time of booking so it is not too much of a surprise.

We hope to see you again on your next visit to the island.

Kind Regards
Cheryl Hickey
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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355 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Toronto
Level Contributor
267 reviews
216 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 15 June 2013

We spent three nights here in the Uffa Fox Suite. Great views of The Solent and windows that open to let the sea air in. The Suite is a bedroom with a separate living room, TV in each. There is a sofa and two chairs in the living room - they are a bit too soft for me but I piled up the pillows and made do. The staff went out of their way to make us feel at home including taking us to our room, providing a needed extension cord and carrying our luggage up the stairs (no lift). Parking, internet and bottled water are all complimentary. The internet was occasionally slow in our room but there is also a computer in the lobby. We enjoyed both breakfast and dinner in the hotel. It is conveniently located with easy access to all parts of the island and very handy to the ferry from Southampton - be sure to take the chain ferry from East Cowes to the hotel. This hotel has the feel of a B & B with the amenities of a hotel and we recommend it for your next visit.

Room Tip: Get a sea view
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank t42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Holmwood C, Front Office Manager at Best Western New Holmwood Hotel, responded to this review, 31 August 2013
Thank you very much for your review.

We are pleased that you enjoyed your stay with us in our Uffa Fox Suite, this is one of our most popular rooms due to space and of course the lovely views.

We pride ourselves on our customer service and I am pleased to hear that the staff delivered on this. Hope to see you again if you are ever travelling this way.

Kind Regards
Cheryl Hickey
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
1 review
Reviewed 7 June 2013

We have just returned from having our wedding day & reception at the New Holmwood Hotel we had a lovely day very relaxed and nothing was too much trouble for the staff who were all very friendly and polite. A very big thank you goes to David for helping us with all the organising and helping us through all the steps of our wedding,A big thankyou goes out to Kathy for helping us and our guests,two most amazing people you will ever meet.overall all the staff was easy to talk too.i would recommend this hotel to anyone whom is having a wedding here or a short break.our room was cozy&it was very nice to have room service
Many thanks
From a very happy newly wed couple.

  • Stayed June 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Katyiow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Holmwood C, Front Office Manager at Best Western New Holmwood Hotel, responded to this review, 31 August 2013
Thank you very much for your review.

We are delighted that you decided to choose us for such a special occasion and we are glad to have played a part in making it such a memorable day and we wish you all the very best for your future together.

Kind Regards
Cheryl Hickey
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 June 2013

Our son and daughter-in-law held their wedding reception at the New Holmwood and the day was just perfect. We also stayed the night (13 rooms in total). The attention to detail was second to none and very special thanks must go to David who kept the whole reception ticking along and ensured a smooth operation (and how he did this without being obtrusive beats me). Alongside David was Cathy whose industry over the two days was fantastic (from helping us late at night to serving breakfast the next morning - she just didn't stop). These two must get a special mention. Our bedroom was comfortable, well equipped and very clean. Bar prices were reasonable and not the rip off you get in some hotel bars. The breakfast was lovely, but the food at the wedding reception was absolutely awesome.

Room Tip: I am not sure if all rooms have a sea view so probably worth requesting one as the views are spectac...
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  • Stayed May 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Calum_McInnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Holmwood C, Front Office Manager at Best Western New Holmwood Hotel, responded to this review, 31 August 2013
Thank you very much for your review.

We are so pleased that decided to choose us for such a special occasion. We pride ourselves in the service that we provide and appreciate your kind words regarding this.

We hope to see you again for more special occasions.

Kind Regards
Cheryl Hickey
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiltshire
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 June 2013

i stayed in this Hotel with my Elderly Mother and my Brother. My initial thoughts were that it was Old Fashioned, but clean. The rooms were pleasant and well equipt and beautifully clean. The Breakfast was good and the Evening Meals very nice, but what makes this Hotel Great is the lovely views of the Solent, 10 minutes walk by the water into Cowes centre and the lovely Staff. Every one was cheery and friendly and couldn't do enough for you.

Room Tip: If you have Disability problems Room 1 is perfect. With a seat in the Shower and HandRails by the To...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snoozeedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Holmwood C, Front Office Manager at Best Western New Holmwood Hotel, responded to this review, 31 August 2013
Thank you very much for your review. We are delighted that you enjoyed your stay with us and value your comments. We have recently finished our refurbishment and being an old building with have made sure that we have kept the charm of the hotel and do hope that you will return to see the changes.

Cheryl Hickey
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, England
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 May 2013

29 of us descended on reception at 6.30 pm last Saturday evening. The friendly and efficient staff had us all booked -in promptly allowing plenty of time for pre-dinner drinks. The welcome from Cathy and David was as expected - warm, friendly and enthusiastic. Along with Cheryl they had accommodated all our requests - for seating at dinner, pre-ordering of dinner choices, special arrangements, private meeting room etc. The hotel was bright, clean, comfortable and spacious. Food and service in the restaurant was excellent. Yates golden ale - first class. The view from the restaurant window ensured that there was no shortage of conversation over dinner.
Staff were friendly, professional and keen to please - happy to answer questions about directions to places, advice on parking, bus time etc. They even organised beautiful weather!
Only, one downer - the breakfast chef overslept on Monday morning. I'm sure he has been sorted!

  • Stayed May 2013, travelled with friends
    • Value
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Helpful?
Thank Ian U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewHolmwood, Front Office Manager at Best Western New Holmwood Hotel, responded to this review, 2 June 2013
Thank you for your comments; we are pleased you all enjoyed your stay with us & especially the local ale. We pride ourselves on our friendly team spirit & the service we provide so we are pleased that it met your expectations. It was a pleasure to meet you & we hope to see you again either as a group or as individuals.

Kind Regards
Cheryl, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
1 review
Reviewed 20 May 2013

From the moment I arrived, i was made to feel welcome by cheerful and helpful staff. The room, which was on the ground floor, was spacious and very clean, the only drawback was the lack of a view but this was only a minor irritation. The breakfast and evening meal were served in the attractive dining room and would have to go far to be beaten for quality and quantity. Add to all this the hotel's location which is approximately 400 yds from the main sea lane into and out of Southampton, is ideal for anyone who enjoys the sight of ships passing by. I was lucky enough to see two of the Queens cioming out together. All in all, a most enjoyable break. Robert T

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RGT1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western New Holmwood Hotel

Property: Best Western New Holmwood Hotel
Address: Queens Road | Egypt Point, Cowes PO31 8BW, England (Formerly Best Western New Holmwood Hotel & Restaurant)
Region: United Kingdom > England > Isle of Wight > Cowes
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Cowes
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western New Holmwood Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
The Best Western New Holmwood Hotel is situated at Egypt Point in Cowes on the Isle of Wight, home to a multitude of world famous yachting events. The hotel offers fantastic panoramic views across the solent from its public areas with the enchanting town of Cowes being only a 15 - 20 minute walk along the waterfront. ... more   less 
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Also Known As:
Best Western New Holmwood Hotel And Restaurant
Best Western Cowes
Cowes Best Western
Best Western New Holmwood Hotel Cowes, Isle Of Wight

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