My father and i stayed here last week. We arrived at 3pm and had to drive to the village and pay to park the car for an hour as we were not allowed to arrive before 4pm. We drove back at 3.50pm and rang the bell.....no answer, rang again.....no answer. It was very hot and we had to sit in the garden until 4pm when Mr buttercup answered the door!!!!
He showed us to our rooms and read out the rules and regulations.....no polite conversation though! We agreed on an 8.30am breakfast. The towels in our room were hard and rough, the fridge was so noisy we had to turn it off in the night. The rooms were right by the front door so could here everything. We shared a shower room along the hall, there were no shower mats on the tiled floor.......health and safety issues there as the floor got wet very easily and you had two slate steps up to the shower, when these are wet you could easily slip!!!! No toiletries provided at all i.e. shower gel, shampoo etc.
We arrived for breakfast at 8.30am only to be greeted with "you're early"! We were not, her husband had written down the wrong time. Mrs Buttercup was rude and very unfriendly, she didnt even ask if we had slept well or make any conversation.
We ate our breakfast and handed our keys in and still no pleasant reaction from her.
We got the impression we were just a nuisance in her home rather than paying guests. In my opinion they are in the wrong profession....lacking customer skills. We have stayed in many B&Bs in the IOW and they have been perfect with very welcoming hosts.
Will we stay here again....... NOT IN A MILLION YEARS!!!!!
Rude and not interested.
- Official Description (provided by the hotel):
- Family run B & B situated in Freshwater, Isle of Wight. ... more less
- Also Known As:
- Buttercup House Freshwater, Isle Of Wight