We should have followed our first instincts and turned straight around and gone home. After complaining to Sykes Cottages we got £100 compensation. This was such a disappointing holiday. The house could be lovely but has been left to moulder (literally, in the case of the lean to, downstairs bathroom). The stair carpets and two small bedroom carpets were badly moth-eaten. The cobwebs in the hallway and downstairs bathroom (around the toilet) were hanging with dust. Over ten pieces of crockery were badly chipped, and others were cracked. there was opened packets of food left in the fridge. The front door was swollen shut, and the key rusted into it, so it could not be used. The driveway to the house is just about the width of a car, with a very sharp turn, could be only be accessed if the road outside was empty (rarely) and is used as public pedestrian access to other properties so we had people standing outside the kitchen window as we ate our breakfast - nice. The owner neglected to answer any of our texts and then turned out to be staying next door, supervising a large building project on the two houses next to that. Builders vans and loud music in the morning at the back of the house were an unwelcome surprise. The front garden was so over grown as to be unusable. The towels were large, as were the holes in them. The remote control was missing from the dvd player. There were several pretty lams with no plug sockets to make them usable. The stereo was broken. Everything had a layer of dust and long established dirt about it. I feel that the photos of the house probably were true when it was first marketed, but it needs a darn good clean and new carpets before anyone else visits, and a good reduction on the price.
|Check-in / front desk||Service|
|A romantic getaway||Older travelers|
The fixtures and fittings,carpets and furniture were worn and dirty. There was open packets of food left in the cupboards and fridge/freezer, mouldy vegetables in the vegetable rack. Most of the crockery was still in the dishwasher when we arrived and most of the kitchen utensils, cooking pans, oven and work surfaces needed cleaning before we could use them. There were no towels on our arrival and the barbecue was missing. We enjoyed the Isle of Wight but we would not stop here again.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|