We went to The Albion for Easter, over the years the view and position have more than made up for the odd hiccup but not I am afraid this time. After unpacking we decided to go down to the bar for a drink, only to find we were locked in the room, the phone did not work and when I rang from my mobile no-one answered, so I climbed over on to next doors balcony and knocked on their door. they kindly unlocked our door from the outside. At reception we were given the option of either changing rooms or waiting until the maintanance came to repair it (Thanks to Kelly he did come quite quickly). I was given a phone and told to fix that myself which meant taking the unit off the wall and repairing it. Dinner on the 1st night was luke warm and we were through in 20 mins it was this sort of speed every night. At the bar one afternoon on asking for a guinness I was given the can and a glass and told to do it myself as the barman did not know how too. On the 5th night of being there the headboard fell off the wall whilst we were a sleep on informing reception we were told that it could not be fixed that day as maintanance were busy but I was offered a hammer, I asked whist I was there if we could have clean towels as they had not been changed since our arrival, we were told that we could have clean bedding as well, however housekeeping then said they were not sure if it was our turn or not..
Up to this point we were talking about going back for 2 weeks in the summer but after a conversation with one of the owners, when we said the service needed to improve to match the cost we were told if we did not like it we could leave and they would refund the days we did not stay for, But when we left there was a small bar bill to settle which they insisted we paid before they would refund any money even though the bar bill was considerably less than they were refunding, Such a wonderful 20th wedding anniversary - Not - very very sad about the whole experience
- Official Description (provided by the hotel):
- The Albion Hotel has 40 bedrooms most with sea view balcony or patio. The hotel is situated right on the beach in Freshwater Bay, just a stones throw from the sea. We have double or twin rooms at the hotel - twin rooms offering two double beds. All of our rooms have ensuite bathrooms with a bath and shower. You can book room only, bed and breakfast or bed, breakfast and dinner. ... more less
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- Also Known As:
- Albion Hotel Freshwater, Isle Of Wight