What a shame. This looks suck a happy, sunny little cafe and with an attractive menu. We ordered 2 crab salads which didn’t arrive. After waiting 30 minutes, I asked where our order was and was told they were short staffed and ours was just coming. After 40 minutes, I asked again and was told that our order had been accidentally given to another table and was just coming. We had lots of mouthed ‘It’s on its way’ and, to their credit, offered us complimentary drinks, until, after ONE HOUR waiting, I said to the man ‘Can you tell me our order is going to be on the table right NOW? Because if not, refund us and we’re leaving’, and it appeared. How long does it take to make a crab salad??? I wouldn’t have minded so much but it was an indifferent crab salad with not a lot of crab! Whilst we were waiting, we heard a number of excuses given to clients - ‘We’ve run out’, ‘The chef’s had a day off’ etc - and no one seemed to know what they were doing until it got to the point that they were wandering out with orders and shouting them and hoping the right person claimed them. To top it all, whoever was working the kitchen was heard telling another member of staff to ‘F*** off’. It put such a downer on the day that we decided to leave Ryde and go back to Sandown so well done, Harbour Deli. You’re actually sending people away from the town. Get your act together.
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