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“All inclusive pre Christmas break”

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Warner Leisure Hotels Norton Grange Coastal Resort
Ranked #1 of 2 Hotels in Yarmouth
Certificate of Excellence
Reviewed 31 December 2013

We stayed at norton grange just before Christmas at an drinks inclusive break .
This was our first trip to norton grange but our 18 th to a warners hotel/ village resort.
The overall impression of the place was very dated,but very well run.
The accomadation had been decorated but not very well, especially the bathroom,
A very noisy extractor fan from the chalet behind us kept you awake as they left it on all night.
The curtains to the chalet leave a gap By the door and with the mirror placed where it was gave a good view of the bed t anyone walking past outside. Had to hang a towel over the end of the curtains to block off this problem. We also had a visit from silverfish on the carpet from the bathroom to main chalet area, this is normally caused by damp.
Apart from being dated the bed was comfortable and the room warm.
The rest of the resort area was clean and well maintained despite the bad weather.
Reception was friendly and courteous as at all of the warners we have been to.
Restaurant as always excellent choice of meals and service very pleased.
The entertainment staff were excellent and I would say among the best we have seen.
The drinks inclusive package was very good value with major brands on all drinks.
Overall a great weekend but dampened by the weather and dated accomadation .

Room Tip: Upgrade to a better chalet
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  • Stayed: December 2013, travelled as a couple
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1  Thank Johnandjane2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 2 February 2014

Thank you for your informative review on Trip Advisor.

We value all feedback from our guests and I am grateful for your comments which have been carefully considered by our management team.

I am pleased you enjoyed your stay with us and I hope you will return to see our newly refurbished accommodation and to enjoy our fabulous entertainment once again.

Thank you for your loyalty to Warner, we will be very happy to see you again in 2014.

Kind Regards,

Scott King

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580 - 586 of 836 reviews

Reviewed 27 December 2013

Having already stayed at 2 other Warners were looking forward to our stay at Yarmouth. We had booked a premier chalet and were not disappointed. Plenty of room, lovely and clean and the bed was so comfy. Being a bit picky you could say the bathroom could do with a lick of paint but everything worked. The weather was very wet and windy and the walk to the dining hall was a challenge but once we got there we were welcomed by the entertainment team singing carols. A smile from our waiter and all was well. We were spoilt for choice with the breakfast and evening meal menu( I would go just for the food alone!) The entertainment team work so hard to make the shows enjoyable and I think they were the most professional team I have seen so far. The whole package was enjoyable and I would love to go again in the new year.

  • Stayed: December 2013, travelled as a couple
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1  Thank Shirley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 2 February 2014

Thank you for your review on Trip Advisor.

It is unfortunate that you didn't have great weather, but do consider coming back, maybe during our summer months when you can enjoy our splendid views from the decking and watch the boats sailing by as you enjoy a glass of something special!

Whatever the weather, you are assured of a friendly welcome and more great service from our warm hearted team.

Kind Regards,

Scott King

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

Had a lovely time at Norton Grange. The staff worked so very hard to make it a memorable break. Lots to do and quiet also if you just wanted to chill. Nice walks to be had. Lovely surroundings. We had a very nice chalet very tastefully decorated, bathroom however looked like it had been painted/done up by "Mr Magoo" lol, it was very clean though and as we weren't planning on staying in there for our three night stay it wasn't a problem but all the same very odd as the main room was done up so nice. All in all a very good break with excellent hardworking staff. Would definitely go again.

  • Stayed: December 2013, travelled as a couple
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Thank peckhamgillian_1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 2 February 2014

Thank you for reviewing your break with us, I am so pleased that you enjoyed your stay.

Our bathrooms are one of the areas that we are focussing on at the moment, with several of our chalets undergoing a 'makeover' with new fittings and fixtures.

We would love you to return and see for yourselves. Come back soon!

Kind Regards,

Scott King

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Reviewed 12 December 2013

Spent last weekend at Norton Grange as always staff excellent, food great chalet very clean but must say getting very dated.

Very lucky with the weather so able to do a lot of walking around the area but did also find time to use some of the facilities. As always the comedian on the Friday was good, attended the Panto a delight, however the Bee Gees tribute I thought very poor having seen another tribute to the same great group in Bembridge earlier this year who knocked spots off them found this very dissapointing.

Got off to a bad start when porters mislaid our luggage wouldnt do that again, but all in all a good time was had. Will be back at Easter hopefully chalets will be looked at whilst you are closed for two months.

  • Stayed: December 2013, travelled with family
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Thank Satisfied59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 18 January 2014

Thank you for posting your comments on Trip Advisor. It is a great way for our guests to let us know about the experience they had with us and I am pleased that you enjoyed your stay.

I am sorry to hear of the mix up with your luggage, and I would like to assure you that the service we offer is being continuously improved to further benefit our guests.

We look forward to seeing you again at Easter. Please contact me on 01983 760323 to discuss your holiday. I would love the opportunity to discuss your previous break and to ensure that your Easter break is a memorable one.

Kind Regards,

Scott King
Guest Liaison Manager

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Reviewed 11 December 2013

We booked the holiday through Just Go holidays, not specifically looking for a Warner resort. We were delighted, the standard chalet was fine with plenty of hot water, a power shower, comfy beds, and a tv although we did not have much time to watch tv as the entertainment was excellent and the food, at every meal, superb. Would definitely recommend.

  • Stayed: December 2013, travelled with friends
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3  Thank ExeterHolidaymaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 18 January 2014

Thank you for taking the time to post your feedback on Trip Advisor.

I am so pleased that you enjoyed your stay with us. Why not come and join us again in 2014 and treat yourself to a break in one of our newly refurbished chalets, we'd love to see you again!

Kind Regards,

Scott King
Guest Liaison Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013

Just come back been several times for themed weekends had fab time could not be better ,good food entertainment team excellent,all staff very helpful,chalet was comfy and clean,already booked 2more holidays! Speaks for it's self.

Stayed: December 2013, travelled as a couple
Thank Pearl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 18 January 2014

What a wonderful review, thank you for your comments.

We look forward to giving you a warm hearted welcome back in 2014.

Kind Regards,

Scott King
Guest Liaison Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013

This was our 5th year at the Turkey Tinsel weekend . We stayed in a standard chalet which had obviously been refurbished. We normally stay in one of the chalets nearer to the venue. Presumably the refurbishment is being done gradually and once completed they will all be as comfortable as the one we stayed in. We couldnt fault it. The food and entertainment was absolutely fabulous.( we also went on the Mamma Mia weekend). The Rod Stewart tribute made our weekend. We couldnt fault the staff. From the waitress we had to the entertainment staff everyone made the weekend a thoroughly enjoyable time. We most certainly will be back for a 6th year.

Room Tip: At present the further away from the venue the better the chalet.
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  • Stayed: November 2013, travelled with friends
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Thank Jackie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 18 January 2014

Thank you for taking the time to post your comments on Trip Advisor, I am thrilled that you enjoyed your Christmas break with us!

We are currently refurbishing several of our chalets for our 2014 season in addition to lots of other exciting changes and we would love to welcome you back again this Christmas.

Kind Regards,

Scott King
Guest Liaison

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Warner Leisure Hotels Norton Grange Coastal Resort

Address: Halletts Shute, Yarmouth PO41 0SB, England
Region: United Kingdom > England > Isle of Wight > Yarmouth
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Yarmouth
Hotel Class:4 star — Warner Leisure Hotels Norton Grange Coastal Resort 4*
Number of rooms: 208
Official Description (provided by the hotel):
Swaying palms and landscaped gardens lend traditional Norton Grange a tropical atmosphere. While this Resort has modern facilities, there's a range of traditional seaside attractions to make each day go with a swing. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more   less 
Also Known As:
Norton Grange Coastal Hotel Isle Of Wight
Norton Grange Classic Hotel
Warner Leisure Hotels Norton Grange Coastal Resort Isle Of Wight/Yarmouth

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