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Warner Leisure Hotels Norton Grange Coastal Resort
Ranked #1 of 2 Hotels in Yarmouth
Certificate of Excellence
Reviewed 19 May 2014

For years myself and 6 girlfriends have been going to warners. Last year we tried norton grange and loved it, so decided to go again. We're so glad we did. The location of this hotel is superb. Accommodation is clean and very pleasant. Food is good. And then there's the entertainments team. Jack, entertainments manager is so young, so confident, and so tireless. He strives to keep you happy continuously. He can also sing and dance. The rest of the team support him brilliantly. In fact, the in house entertainment on our last night was far far better than the previous 2 nights when cabaret acts were brought in. Arnie was also part of the team. He was full of character and an all round great guy.
On the Saturday night, our late night entertainment was a singer by the name of Colin Gibb. He was superb, a wonderful singer covering all genres. His little bits of trivia thrown in we're interesting too.
Thank you norton grange. We had a wonderful weekend, and have already booked to return next year.

Room Tip: All rooms are good, but the premiers are worth a little extra.
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  • Stayed: May 2014, travelled with friends
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1  Thank vchauncey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 20 May 2014

Thank you for your lovely review (again!) on Trip Advisor.

Following your visit here last year, you chose to come back, and you have booked again for next year already! That is wonderful, and says a lot about our fantastic team here at Norton Grange.

Your comments are greatly appreciated, and especially those that recognise the efforts of our talented team members who endeavour to help our guests make the most of their stay, every day, every week, every year.

We look forward to seeing you all again in 2015,

Kind Regards,

Scott King
Guest Liaison Manager

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559 - 565 of 848 reviews

Reviewed 17 May 2014

We have just returned from Norton Grange after a lovely five days over on the Isle of Wight. We had a standard plus chalet which was a good size, very clean and a lovely bathroom. The food was extremely good with something for everyone - a really good menu. All the staff there are so friendly and will do anything to help you whatever the problem - but we had no problems.

The entertainment was extremely good and all the team work so hard not just at night for the shows but during the day as well. They are all so happy and this includes all staff in the dining room, the kitchens, the cleaning staff. Everything we found to be kept very clean all over the site.

We have been in four/five star hotels and not had such a great time. Many thanks to all the staff on Norton Grange.

Room Tip: We had D006
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  • Stayed: May 2014, travelled with friends
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2  Thank Paulie027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 20 May 2014

Thank you for your 'Ab Fab' review!

I am thrilled that you had such a great time with us. We work very hard to ensure that our guests expectations are exceeded, and many of our loyal guests return time and time again as a result.

We are very lucky with a stunning location, a fabulously talented team and sun that shines all year round (well, two out of three ain't bad!). We are currently enjoying some wonderful weather and Norton Grange really is at its best, so come back soon!

We look forward to giving you a warm welcome on your return,

Kind Regards,

Scott King

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Reviewed 12 May 2014

From arrival to departure staff were courteous, helpful and available. The location was great. A realistic 10 minute walk to Yarmouth. A 15 to 20 minute stroll to Fort Victoria and the nature trail. We booked specifically for the entertainment which was first class. The show provided by the entertainment team was the best we have ever seen at the many Warners stays. The sepeciality acts were also extremely good.
As for the resort although looking a little tired our room was spotlessly clean, well supplied and the accommodation was adequate. The domestic staff went that extra mile to help and were friendly without being intrusive.
What let the resort down for us was the evening meal. The dining room was very full and the tables overly close. For vegetarians the choice was extremely poor. Breakfast by contrast was excellent with varied choice and the service rapid.

Stayed: May 2014, travelled as a couple
2  Thank SymesD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 20 May 2014

Thank you for taking the time to review your recent stay at Norton Grange. I am delighted that you had an enjoyable time with us.

The comments about your dining experiences have been passed on to our management team, and I would like to reassure you that we make every effort to cater for all tastes, and needs, including those with specific dietary requirements.

In addition to items listed on our menu, we have regularly provided alternatives requested in advance by the guest concerned. Please do feel free to call in advance of any future booking, and our Chef would be more than happy to speak to you himself if you have very specific requests.

Our location is indeed stunning, and we hope that you will return to enjoy it with us again soon,

Kind Regards,

Scott King
Guest Liaison Manager

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Reviewed 5 May 2014

My wife and I wanted to get away for the Bank Holiday weekend. The IofW is not too far from where we live, and the Village's seaside location sounded fabulous.

We actually had a great time. If we were 15 years older and/or disabled, we'd probably have rated this venue at least 4 stars, and possibly 5. It just didn't match what we were looking for.

Norton Grange is in a lovely location, and the chalets are clean and comfortable. As previous reviewers have noted, the beds are great. Apart from a disappointing, boring Ploughman's Lunch (ordered at the bar), the food was very good indeed - marvellous breakfasts and evening meals. Also, the staff are friendly and helpful. Nothing seems too much trouble for them.

Just beware - if you are younger than 70, and in good health, you could find better accommodation elsewhere. However, if you are either older or infirm, this place would be ideal for a super holiday.

Room Tip: Some chalets have decking terraces - worth asking for. Also, some chalets enjoy afternoon/evening su...
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  • Stayed: May 2014, travelled as a couple
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5  Thank MPMUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 20 May 2014

Thank you for taking the time to review your recent stay at Norton Grange. It is a very honest review and I appreciate your comments.

We have 12 other stunning locations around the country, with Coastal Villages and Historic Hotels amongst them. I am confident that you would find somewhere to better suit your particular tastes, and our friendly team would be very happy to talk you through all the options. Just call us on 01983 760323 and we'd be delighted to help.

I hope you enjoy many happy Warner Holidays in the future,

Kind Regards,

Scott King
Guest Liaison Manager

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Reviewed 28 April 2014

We've just arrived back from a long weekend at Norton Grange. I must admit I was pleasantly surprised, especially after reading the more negative reviews on TA.
We travelled out as a family, needing four separate chalets. We were placed in Freshwater block. The chalets we had were very clean and spacious. Plenty of hanging and draw space. The bathroom was spotless and the bed quite comfy. We had tea and coffee in the room and a full sized ironing board and iron. The park was very clean, but there really wasn't a lot to do.
The food was ok, I've had a lot better, but I've also had a lot worse. It was pleasant but not remarkable. But I have to say the staff were exceptional, especially our waitress Lyndsay. She was such a sweetie, a really lovely lady.
The only thing that if really did not enjoy was the awful cheesy evening entertainment. It was cringingly awful. That would be the one thing that would really put me off returning.

  • Stayed: April 2014, travelled with family
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2  Thank lesley2805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 20 May 2014

Thank you for taking the time to leave a review of your recent stay with us.

I am so pleased that we exceeded your expectations and would like to thank you for recognising the talents of our great team, specifically Lindsay who enhanced your dining experiences.

We do have a varied programme of entertainment to suit all tastes, and I am confident that if you called us on 01983 760323, we could find a weekend that would better suit your particular tastes.

We look forward to giving you a warm welcome back soon,

Kind Regards,

Scott King
Guest Liaison Manager

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Reviewed 28 April 2014

Just returned from a great first visit to Norton Grange. Had a really excellent weekend. Excellent food, friendly and very helpful staff. Our room, although in the Standard range, was very clean and had everything we needed. Very enjoyable and we have booked to go again this year. The entertainment was first class, and a big thank you to all the staff for making our first visit an enjoyable one

Room Tip: Some of the Standard rooms have ramps for wheelchairs and are not too far for walking to main buildi...
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  • Stayed: April 2014, travelled as a couple
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2  Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 20 May 2014

Thank you for the 'brilliant' review of your 'excellent' weekend with us, and your first visit too! What a great start.

We look forward to giving you a warm welcome back to Norton Grange. In the meantime, if you have any questions or special requests (such as pre ordered flowers, wine in your room, or a very fancy 'VIP' experience), please call our friendly team on 01983 760323.

Kind Regards,

Scott King
Guest Liaison Manager

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Reviewed 25 April 2014

Just arrived back from Norton Grange.Couldn`t fault it .We stayed in a standard chalet which was excellent.The views from the lounge area and outside terrace are amazing..The food was very good with lots of choice.the restaurant service is great.Smiling and friendly waiters and waitresses.Our waitress Sylvia was first class.The entertainment was just right with very talented members of the team.A special mention for Jack.All in all a very special break which I hope to repeat later this year

Room Tip: don't need to upgrade. standard rooms are good.
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  • Stayed: April 2014, travelled as a couple
    • Value
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1  Thank kath-hawthorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCOTT_KING_NG, Guest Liaison Manager at Warner Leisure Hotels Norton Grange Coastal Resort, responded to this reviewResponded 20 May 2014

Thank you for your 'brilliant' review, and for recognising the hard work and attentive service by our talented team, including Jack and Sylvia.

I do hope you will return again this year. We have a great programme of entertainment and themed weekends, and some fabulous 'in house' shows performed by our incredible entertainment team. We have great deals for October/ November too, which include a half price ferry at the moment, but demand will be high, so book early!

You can speak to any of our friendly team on 01983 760323.

We look forward to giving you a warm hearted welcome back soon,

Kind Regards,

Scott King
Guest Liaison Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Warner Leisure Hotels Norton Grange Coastal Resort

Address: Halletts Shute, Yarmouth PO41 0SB, England
Region: United Kingdom > England > Isle of Wight > Yarmouth
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Yarmouth
Hotel Class:4 star — Warner Leisure Hotels Norton Grange Coastal Resort 4*
Number of rooms: 208
Official Description (provided by the hotel):
Swaying palms and landscaped gardens lend traditional Norton Grange a tropical atmosphere. While this Resort has modern facilities, there's a range of traditional seaside attractions to make each day go with a swing. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more   less 
Also Known As:
Norton Grange Coastal Hotel Isle Of Wight
Norton Grange Classic Hotel
Warner Leisure Hotels Norton Grange Coastal Resort Isle Of Wight/Yarmouth

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