Oh dear... where to start? We are a forty something couple and as Warner market heavily on it's adults only, relaxing, pampering, romantic type break basis we thought it would be perfect for an Anniversary weekend. Wrong! It is a cross between a geriatric care home (the average guest age seemed to be around 70) and a 1950's Holiday camp. The 'Chalet style rooms' ARE chalets spread over the grounds and the 'superior' room (chalet) we paid extra for was very ordinary and dated. The double bed was actually two singles pushed together and the fridge (an extra £10) was not in the chalet and had to be collected from reception with a further £10 deposit. It then turned out to be one of those little plastic things you use to store a few cans in. Each days 'entertainment' schedule read like something out of hi-di-hi and included such delights as regular bingo sessions and quizzes. Our superior deal meant we had the privilege of our own table for two in the restaurant (more like a huge canteen) which in reality meant it was seperated from tables either side by all of 3 or 4 inches allowing no chance of 'romantic' or other private conversation. The food was appalling, particularly the breakfast... we chose the full English which was a help yourself buffet and truly the worst we've ever seen. The scrambled egg was a big bowl of what looked like cottage cheese immersed in dirty water, the bacon was swimming in water and grease, the hash browns were as hard as rock, the fried eggs cold and congealed - the list of faults is endless. We had feared as much as the evening before we had chosen the Carvery which consisted of a 'reformed' joint of pork with a choice of veg of cubes of soft transluscent stuff which we think was swede with a few grey peas mixed in and a tureen of shredded cabbage. You are restricted to set meal times of 8:30 - 9:30 am for breakfast and 6:30 to 7:30 pm for eve meal. We did check out the evening entertainment but when we entered a room full of people taking part in the evening quiz hosted by an elvis impersonator in the full sequined white suit we beat a hasty retreat! When we returned to the chalet after breakfast we found our bed had been 'made' meaning the sheets had been pulled up but the pillows left scrunched and tumbled exactly as we'd left them. As you only get the chalet made up on the Saturday morning (no service on a Sunday) we'd left the towels in the bath to be replaced but instead they had simply been hung over the shower rail to dry! We decided to cut our losses and escape after only 16 hours of a 3 night break and we could write a novel about the rest of the awfulness of it all. The only good thing we can say about the whole experience is that the staff seemed very friendly and helpful. There is no doubt a big market for this kind of holiday for a certain type of person, particularly among the older generation, but Warner need to be honest in their marketing and descriptions to save people like ourselves the horror of the experience!
- Official Description (provided by the hotel):
- Swaying palms and landscaped gardens lend traditional Norton Grange a tropical atmosphere. While this Resort has modern facilities, there's a range of traditional seaside attractions to make each day go with a swing. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more less
- Also Known As:
- Norton Grange Coastal Hotel Isle Of Wight
- Norton Grange Classic Hotel
- Warner Leisure Hotels Norton Grange Coastal Resort Isle Of Wight/Yarmouth