We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A bit of a "Marmite " place .you either love it or hate it !”
Review of Jasin's Restaurant - CLOSED

Jasin's Restaurant
Price range: US$1 - US$114
Cuisines: Bar
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 31 October 2017

Well , what can I say that has,nt already been said on previous other persons trip advisor reports on " Jasins Restaurant " on the end of a Deal Pier ????
This place certainly draws a wide range of opinions from it,s customers and is a very "Marmite" type of establishment , you either really like it or dislike it immensely and threaten to never go there again !
What is making people feel so polar opposite to each other in their experience or opinion ?
First , let's put this bit straight , nobody can argue that it is on a beautiful coastline and being At the end of the pier offers magnificent views , sometimes on a good day you can see France ! So,it gets a 10/10 for location before you even step inside this cafe/ restaurant.
I can only speak as I have found myself ,having been going here for the best part of a year .
I have eaten here a few times , normally the cooked breakfast and have not at any time felt the need to complain .
The food is hot and satisfactory . Nothing exceptional but then again not terrible either !
The service could at times be improved , they have young members of staff who work hard but just need a leader / supervisor to just keep things together ,making sure that customers are not kept waiting . This has,nt happened to me but I have seen it happen on occasions and the owner could help out more instead of looking at their computer and then barking orders to the staff who are obviously struggling .
It seems to me that staff morale seems very low ! The staff are obviously not happy working there ,that,s the way that they are coming across ,that,s hardly surprising At the way that they are spoken to by the owner plus the often poor trip advisor reports that they are getting which must be affecting them .
I believe that this is down to poor man management . I think also that the owner ought to reply to trip advisor reports ( as do some of the better owners ) this At least shows that they actually DO care about their customers feedback and how they can either improve or maintain standards . This is just good business relations NOT rocket science !
So how can this place improve ? Take notice of what EVERYONE says , but this is down to the owner , so over to you Jasins ! This place could be a "goldmine" with repeat loyal customers if they got it right ! Watch this space and let,s see if the owner can / will rise to the challenge .
I look forward to a response from them to my report but won,t hold my breathe for that !
But I,m ready to be proven wrong !

    • Value
    • Service
    • Food
Thank thevillanchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (377)
Traveller rating
Traveller type
Time of year
Language

8 - 12 of 377 reviews

Reviewed 31 October 2017

I had a pie, chips and mushy peas. It was of the quality you'd expect down the football. Such a shame they couldn't rustle up a more imaginative food offering given the location and setting, which is fantastic. A cup of tea we had was ok so perhaps stick to that.

    • Value
    • Service
    • Food
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

Went for coffee on Sunday morning. My Americano was weak and tasteless. Spoke to the person I took to be the duty manager who rather begrudgingly replaced it. No apology nor trace of customer service. Second coffee no better than the first, so assume this is their best shot. As you can get decent coffee practically everywhere these days, it’s not worth the effort of walking to the end of the pier - except for the view.

Thank JohnEdLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2017 via mobile

Where to start! Jasins was busy and when ordered we were told there's be a half an hour wait. We then had to ask for the table to be wiped down. After an hour of waiting, with no one explaining that it would be longer, we decided to leave. We went to the counter to pay for our drinks and were told the good was ready! Too late! There was no sort of apology. The woman in the kitchen came across as aggressive. Unbelively poor customer service. Imagine if they had apologised, offered the two cans of Pepsi and coffee on the house. They could have turned the situation round. Instead they seemed more concerned about the food we refused being wasted.

2  Thank lunchwithfriends2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile

Genuinely shocked by our abysmal experience today. Firstly the food safety - see photo - the service was so disorganised and slow that there were piles of dirty plates and cutlery piling up on the floor and serving hatch. The cooks were handling both used dirty plates and their ingredients in the same motion - this is very bad practise. Our food took an hour to arrive and was very poor.

3  Thank Cruiser546755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Jasin's Restaurant also viewed

 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing