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“Don't eat here”
Review of The Five Bells

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The Five Bells
Ranked #4 of 13 Deal B&B and Inns
London, United Kingdom
Level 4 Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Don't eat here”
Reviewed 11 April 2013

Friendly service and comfortable rooms are simply not enough to tempt us back to this establishment. Their food is a major problem and leaves very much to be desired. As the pub sits in a small village with no competition from other restaurants, we decided to dine in. A big mistake! I ordered fish, thinking it would be straight from the sea, not the freezer. Billed as battered cod with lemon and tartare sauce, it turned out to be plaice with a thin layer of crumbled batter so dry and hard it was difficult to cut. There was no lemon - they didn't have any! - and the tartare sauce arrived in a plastic sachet. This cost £10.95. My daughter's vegetable curry was absolutely pitiful - extremely small amount, tasteless, and served with one piece of dry pitta bread - all for £11.95. Outrageous prices for a complete lack of any culinary competence or effort. After the dinner and a terrible night - noisy voices from the bar and inevitable indigestion - the miserable 'continental breakfast' came as no surprise. Cheap cereals, seedy looking bananas, thin processed sliced bread, weak tea, instant coffee - need I say more? I was amazed to discover that our hosts had considerable past experience in the catering world, so they had absolutely no excuse for offering such lamentable near inedible food. Never again!!!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank JaneDBond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Milton Keynes, United Kingdom
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 April 2013

The welcome was very warm as we checked in. The pub/restaurant is modern, spacious & comfortable. The Twin Bedroom was really nice, plenty of room for two, crisp white linen, contemporary decor, lovely and warm en-suite shower. The fixtures and fittings are contemporary, red accent wall, black runners on the beds. The beds were very comfortable. There was complimentary shampoo & shower gel and fresh white towels. Tea & Coffee making facilities. The hairdryer and kettle were standard sized which I prefer to the mini ones you often get. Large Wardrobe. HD TV with Digital TV. The food was good, mainly locally sourced including the wine & dairy products, the eggs were from the lady next door!
I would definately stay here again. Do not park in front of the cottages, it's private, try to park just outside the pub on the road.

Room Tip: Ask the owners what they have available, there's quite a few choices
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gayle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 April 2013

Stayed in the Dover Suite and was really looking forward to it. Huge disappointment. Bright green light from the fire exit sign in the bedroom shone all night directly into our eyes keeping us awake. We could hear every creak of the floorboards in the room above. The super loud bathroom fans in our bathroom and the bathroom in the room upstairs helped our maintain our sleepless stay. The place clearly advertises it has wifi but we were told when we arrived the reception wasn't good. Too true, the signal dropped so often it wasn't worth using (my phone's 3G worked perfectly tho). The TV didn't work either and there was no radio in the bedroom. The bins didn't have bin bags in them, there was a coffee sachet, but literally just the one. In the morning we were welcomed by 'the manager' in his pajama bottoms and a dirty t-shirt, his finger nails were also filthy. Cooked breakfast was charged extra - £7 extra, we didn't bother. Toast served up with some nameless textured spread trying to pretend is was butter.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank Purplenaartjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIVEBELLSMANAGER, Manager at The Five Bells, responded to this review, 18 August 2013
Many Thanks for staying with us at The Five Bells, I would like to respond to your comments, firstly the green lights in the rooms are STANDARD emergency lighting which is required BY law for any commercial property, and in the event of a fire WOULD assist in your evacuation.

Breakfast the next morning the manager WEARS chefs clothing, which are checked in design ( and Not PYJAMASe!! as far as DIRTY, this is bordering on SLANDER and totally unjust and UNFAIR, we have a 5 star food hygiene rating of which we are PROUD OF.

Your room price was £50 per night for a one bedroom apartment, sadly we cannot give everything in the price and therefor cooked breakfast has to be charged for extra.

AS far as Wifi, we are in a remote rural location and as much as we have tried with communication companies to get a faster speed there is very little we can do at this time, again this service is provided FREE OF CHARGE,

The Tv does work and has a Large selection of music and radio channels, therefore a individual radio is NOT necessary.

Coffee sachets you are more than welcome to have asked for more, we are very approachable and pride ourselves in this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deal, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2013

I have stayed here several times, both in the pub and the Dover Suite (which is split over two levels and perfect for a longer stay with children). Tony and John are always friendly and welcoming and nothing is too much trouble. The rooms are spotlessly clean and very comfortable. Great mattresses and duvets for a comfortable nights sleep. Showers are lovely and the rooms have obviously been very recently decorated as everything is freshly painted and up to date. The restaurant offers great pub food - my top tip is don't miss the steak and ale pie! They also have muffins for sale throughout the day on the bar if you want a quick snack with a coffee as well as a nice lunch menu. The courtyard is great in the nicer weather. It's a very family friendly place with a relaxed and friendly atmosphere. It is fabulous value for money and there are loads of lovely country walks, my favourite is the walk down the bridleway opposite which takes you on a beautiful walk through the woods and down onto the beach at Kingsdown (about half an hour if you take the shortest route). We will definitely stay again.

Room Tip: All rooms are of a high standard but if you want more space the suites are well worth the extra mone...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michelle b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twickenham, United Kingdom
Level 5 Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 19 March 2013

Shall we be 'glass half-full' here ? Yes, let's be constructive. Tony, the manager, is ebullient, courteous and friendly which goes a long way for The Five Bells' shortfalls of which there are aplenty, but we'll come onto that a little later. If you need some shut-eye, you've got an early ferry at Dover and need to be up with the Birds' Chorus then The Five Bells provides a convenient, warm and clean place to hunker down, provided you've packed ear plugs, are a sound sleeper, are profoundly hard-of-hearing or catatonically drunk. If all (or some) of those boxes are ticked then proceed.

Now, if you are thinking of spending a relaxing, indeed even romantic, weekend in the georgian purlieus of Deal and wish, after lustily eating and drinking, to repair to your weekend retreat for some relaxation to rise late the following morning, then brace yourselves: The Five Bells is not for you. Oh no my friends....

For The Five Bells' accommodation is on the main drag from Dover to Deal and the other coastal conurbations beyond. Traffic starts at 6.00 am and your separation from the juggernauts, vans and cars outside consists of a 6-foot wide pavement and some workaday double glazing. Luxuriating in bed in the morning is not an option. Traffic is a tad lighter at weekends but this is very much a key arterial road: a pity since if The Five Bells could be moved even 100 yards up its little side road then you'd be saved a sleepless night.

Moreover, given that the builder clearly was on a tight budget the extensive used of stud-partition, plaster-board and insufficient rockwall means you'll get plenty of insight into the private lives and interests of your fellow-guests, particularly our lady neighbour who decided to spend the early hours bringing up the previous evening's catering. A splendid night sleep was had by all....

Food-wise ? We didn't eat there so it wouldn't be fair to say. The (inclusive) breakfast was probably one of the blandest affairs I've yet encountered and, believe me, we've seen some desperately dull offerings in our time.

A good breakfast is easy and also (apparently) very difficult since it needs application and selective investment in quality, raw ingredients: good, fresh bread, butter, coffee (not instant.....), tea and maybe a juice or two...and some ham or cheese for our continental brethren are all that's required - NOT a wide and eclectic display of food in packets, sliced (no fresh rolls here...) bread and a hot water urn from a '70s staff canteen. The management need to reduce and concentrate on quality and freshness: you might even forget about the sleep you've lost.

We rather stupidly failed to book our weekend accommodation well in advance for Deal (and I mean you need to be WELL in advance - say 3 to 4 weeks). Funny then that The Five Bells was still available: we'll leave you to fill in the reasons why.....

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
6 Thank CiboCiboCibo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgend
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 March 2013

My Wife and I found the Five Bells through Late Rooms, we were in need of accommodation as we had to attend a Family Function locally. We booked the night before for two nights after reading the reviews on this site. We have to say that the latest reviews are very accurate.
Due to "Operation Stack". We arrived much later than anticipated just the food service was due to finish however we were made very welcome by Tony and John who advised us to go to our rooms and get sorted before returning down for food which was then freshly cooked for us. This set the pattern for the remainder of our stay. Nothing was too much trouble, Tony,( and John ), seemed prepared to gone the extra 5 miles to ensure that your stay is trouble free. The food is always freshly prepared, the rooms are spotlessly clean and beds comfortable. We will definitely be revisit The Five Bells again and recommend it highly as very good value.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrisdotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 2 November 2012 via mobile

We decided to book a last minute trip along the coast, staying at The Five Bells overnight. The new managers Tony and John were fantastic. They went out of their way to make you feel at home. The room was clean, tidy and up to date in deco, with a comfy bed and spacious shower. I liked how the managers showed pride in support of their local produce, which was delicious.

The hotel also sits in a beautiful village and I highly recommend a visit to Walmer Castle, only minutes up the road.

  • Stayed October 2012
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank melli23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Five Bells

Property: The Five Bells
Address: Front Street, Deal CT14 8HP, England
Region: United Kingdom > England > Kent > Deal
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 13 B&Bs / Inns in Deal
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Five Bells 3*
Number of rooms: 10
Official Description (provided by the hotel):
A 17th Centuary refurbished Bar. Hotel, Located 5 minutes from Deal and The Port Of Dover. Restaurant Open Daily Offering a Full Menu, pizza Menu and Lightbite Menu. AFFORDABLE DINING FOR EVERYONE...... Sunday 12-3 is Sunday Roast and Full evening Menu 5-9.30Pm ... more   less 
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Also Known As:
The Five Bells Deal, Kent

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