I booked 2 nights at the the Five Bells as my wife and I were taking a day trip to France and thought that it would be nice to stay in the Dover area rather than face the M25 after a long day. The Pub/Inn is easy to find, and got a great welcome from Tony and John. The room 4 which was clean,tidy and contained everything that you expect. The bar is spacious but quiet. The locals do not seem to have taken to having a drink of an evening. The first night we decided to eat in the Pub and the food was OK. The Steak and Ale pie was tasty and my Wife said that her curry was tasty although missing a nan bread as they had run out. As mentioned in other reviews the pub is near the main Deal to Dover road so some traffic noise is to be expected. We were off to France early so we had a breakfast tray delivered which was fine - no instant coffee to be seen.
Off we went to France. Got back in the evening to find that our room hadn't been cleaned, our breakfast tray taken from the room nor the tea-coffee facilities replenished. We fancied a nightcap so I took the 'dirts' to the bar and got fresh cups to take back. Also, my wife wanted a cointreau but they didn't have any and overheard another guest ask for something that they didn't have.
I think that this is the first time I have stayed anywhere that didn't make up the room. There really is a need for a housekeeper. If they are going to rely on guests staying at the hotel rather than drinkers then this needs to be sorted out. Also, I know this is a minor grinch, but the loo roll is the very cheap thin stuff and should be replaced with better quality as so not to use so much!
The breakfast was average. I think that all rooms coming at once meant that it was a bit of a free-for-all and Tony was working hard to keep everyone happy. Again, there were signs of corners being cut (value yoghurts for example, and not butter pretending to be butter) which just taints the whole experience.
I really wish Tony and John well as they were both extremely friendly and hardworking but there is still a way to go.
- Official Description (provided by the hotel):
- A 17th Centuary refurbished Bar. Hotel, Located 5 minutes from Deal and The Port Of Dover. Restaurant Open Daily Offering a Full Menu, pizza Menu and Lightbite Menu. AFFORDABLE DINING FOR EVERYONE...... Sunday 12-3 is Sunday Roast and Full evening Menu 5-9.30Pm ... more less
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- Also Known As:
- The Five Bells Deal, Kent