We stayed on 14th June. Restuarant closed but casual dining in bar. It was like eating in an ordinary pub. Food cold not much choice and ok if you like chips. Glass of beer served in a badly chipped glass could have caused a cut on lips if not noticed.
Cold north/north easterly wind during night no double glazing and wind howled throught bathroom window. Next evening room and bathroom very cold and told manager that we couldn't get towel rails to work. Said would turn the heating on in the whole hotel for an hour! no inprovement. Why not check why Towel rails were not heating uo, They were electric!
Complained to manager next morning . She made no apologies and had little skills in dealing with the situation. She did reduced the bill which I didn't ask for but we came away thinking we paid a lot of money for a bedroom in a pub. The restuarant was also closed on the second night. The only plus was the superb breakfast and the excellent waitress. If the whole hotel was as good as this it would have been great.
I asked for the named of the managers boss a Shepherd Neame, the owners, and was told she is not allow to give the persons name so I wrote to the Managing Director advising him/her of the problems we found but after 2 weeks have had no reply. This surely is an indication that they are not particularly bothered. AVOID!
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- Also Known As:
- Royal Hotel Deal
- The Royal Hotel Deal, Kent