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l0uashley

Utter disappointment in customer service

Review of Royal Hotel
2.0 of 5 bubblesReviewed 21 Jul 2023
As we have stayed here on many occasions in the past we decided to treat our friends for their 60th birthdays at the hotel.
Such a disappointment in customer service!
We stayed in two of the balcony rooms mid week, lots of cost cutting since last year, new Manager rude and unprofessional.
There was definitely no interest in customer service, such a shame as I happily paid £600 for the rooms and the location is outstanding however the Manager really does not care. Manager unprofessional at the reception desk.
On contacting the brewery, their response was poor, it was all about cost cutting and staying open, it doesn’t take much to make a positive difference however they are driven by economy alone which is a real shame.
Returning customers definitely not valued and everything was too much trouble for them.
Interestingly, none of the negative reviews are ever commented on by the Manager of the hotel.
Bit too rude and arrogant for my liking, shame really as we won’t return until a change of brewery/ Management
Date of stay: July 2023
Trip type: Travelled with friends
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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31 - 36 of 840 reviews
Reviewed 21 July 2023 via mobile

What a lovely hotel, the staff are all very friendly and helpful. The food breakfast, lunch and dinner are all high quality and well prepared. The bedroom was very spacious and bed was very comfy, shower could have been better. If you're thinking about staying, think no more and book.

Room tip: Car park right next to hotel, easiest way to pay is online.
Date of stay: July 2023
Trip type: Travelled as a couple
Thank E2745CRalic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 June 2023 via mobile

Lovely hotel, right on the beach.
Breakfast ok.
Be a good idea to keep change for residents as car park machine is so problematic.
The barman acted like I had asked for something outrageous when I just needed change!
It’s a lovely place and will go back ( with change)😂

Room tip: Take coins for machine
Date of stay: June 2023
Trip type: Travelled as a couple
Thank Kentjules316
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2023 via mobile

From arrival everything was perfect. Great location right on the English Channel and close to shops and all amenities. Sensational customer service through the hotel assisting us with every question or query. Assisted with our mobility issues over and above expectations. Great food and a nice little bar. Highly recommend

Room tip: Internet isn’t strong and there is limited parking
Date of stay: June 2023
Trip type: Travelled as a couple
Thank L8316IQbobh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2023 via mobile

What a beautiful find - location was superb right on the beach with lovely outside terrace and good restaurant facility - rooms were superb large spacious with great beds and very clean - parking not owned by hotel but very easy to park using Ringo

Date of stay: May 2023
Trip type: Travelled as a couple
Thank Windsor126
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2023

Lovely hotel in a fantastic location. Rooms are really big and the staff are very friendly. Not an every weekend stay but if its a special occasion and you want a bit of luxury this is the hotel for you. Limited rooms with verandas facing out to the sea but well worth the money if you book one. We did stay in winter so not quite as usable as in the summer but still really nice to wake up and watch the world go by outside.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 13JellyBaby13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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