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£69
Fully refundable before Sat, 9 Mar
Breakfast included
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Breakfast included
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Reviews (301)
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Traveller rating
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All reviews shared bathroom sea view room was clean included breakfast specials board family room large portions sunday lunch family meal sea front historic building car park be visiting again bottled water an enjoyable stay great room an evening meal
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Reviewed 6 October 2023 via mobile

Small room, small bed, even smaller dated bathroom but the staff were friendly and polite.
The hotel is beautifully located right in the centre of the seafront, just across from the pier. Breakfast was freshly made as well as continental available.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank anniel421
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2023 via mobile

Firstly the room had a great view. The downside was the en-suite had a few issues. The shower head was in poor condition with limescale build up and needs renewing. The water also ran down the wall which had limescale in areas. The extractor fan was blocked with dust. The toilet brush was old and looked awful. The window plant box and window ledge had pistachio nut shells amongst them. Plants were in need of watering. Sadly the mattress was a memory foam one and became very hot, so ended up sleeping on top of the duvet. Lastly the vegetarian breakfast option had some poor quality items and only attempted it once.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Marjawed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2023

After a long day, the hotel offered a welcome respite. Deep mattress and soft pillows. The hotel is in the perfect location. Outstanding breakfast... only the pot of tea let the experience down. Two tea bags or a better brand please.

Date of stay: September 2023
Trip type: Travelled on business
Thank robertdT6127ME
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 September 2023

The Waterfront Hotel. Booking was made by phone the night before and left on answerphone. Staff rang back next day to confirm. On the seafront, opposite the pier, this is a very relaxed, comfortable setting for eating. Almost felt like I was sitting in someones front room. A proper home cooked sunday roast, where they know how to roast a potato. and make a decent yorkshire pudding. And it was a decent sizedmeal - not too little or too much. Really impressed. Staff really friendly - nothing too much bother . Very reasonably priced. Would definitely recommend.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Nicole T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2023 via mobile

Pro’s

Check in was quick and easy

The location was great, we had a sea view room with a great view of the pier and seafront. Not sure you could get a much better view in Deal!

Lovely, helpful cleaners with great customer service (the best we received in the hotel).

Con’s

The breakfast was below average! Was really shocked as I’ve heard good things about the breakfasts. The mushrooms were massively overcooked and shrivelled, and I’m not sure what I had on my plate would have passed as a sausage elsewhere. The whole plate of food just tasted the same, as though it had all been cooked in the same deep fat fryer. It felt like the chef didn’t care. My partners eggs royale was swimming in Hollandaise and according to him, not tasty. Poor presentation too. Despite breakfast being included, went elsewhere on day 2.

Not that the staff were rude in any way, but the customer service was just non existent. It felt like they just didn’t care, were not motivated, and were doing the bare minimum, except the cleaners who smiled, asked us if everything was ok, and seemed to care about the guest experience more so than front of house / breakfast staff.

Very dated decor, could do with a refresh throughout.

Room very hot despite a fan being provided. Not necessarily the hotels fault, but just something to be aware of if you already struggle with heat.

Summary

This hotel could be a gem - but it feels like the staff don’t care and need some motivation.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank Hannah M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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