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jscholefield
Baildon, United Kingdom
AWFUL HOTEL - Save yourself and go to Premier Inn
Review of Railway Hotel
1.0 of 5 bubblesReviewed 7 Jul 2023
Myself and partner stayed for two nights here in June. It is was beyond a joke, the first morning there were no staff anywhere in the building to serve us breakfast (which was included in our booking) and on both nights there was no hot running water. (Bare this in mind because they were serving breakfast the next day - not sure how the staff were washing there hands)👎. On top of that, the shower in our room was literally duct tapped to the wall, the kettle was disgusting inside (amongst many other things). On the final day when we went to check out the member of staff on site happened to be in the middle of a domestic argument which involved a lot of shouting/swearing etc by clearly a disgruntled parter.

I have been seeking a refund for over a month now despite being told at checkout that a full refund would be sent back (via booking.com). I have rang the hotel 20+ times, emailed, asked booking.com for help (they cant do anything as they are channel partners) and ive even asked the pub owners (Shepherd Neame) but they also cannot get in touch with the person who leases the hotel.

SAVE YOURSELF AND GO TO PREMIER INN
Date of stay: June 2023
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11 - 16 of 170 reviews
Reviewed 17 January 2023

How disappointing to stay at the Railway Inn Hotel over Christmas and receive zero customer service. I was told that we would not receive any breakfast because the chef had gone to South Africa. We were told we would get a refund and that hasn't happened.

Date of stay: December 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Globalnomad71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2022

They do not serve food, we paid for bed and breakfast but we were not informed until we asked what time breakfast was.
I would not recommend this place and I came home with bedbugs.

Thank thelmag557
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 September 2022

Starting with the positives - reasonably priced, central location, friendly staff, lovely comfortable bed and pristine white bedding. Not so good - black mould in the shower cubicle (walls, ceiling and corners) and chipped shower tray. Door warped, so difficult to lock and unlock from the outside. Lamp didn't work. Noisy at night (from bar, outside and staff returning to their room at the end of their shift).

Thank alimP3183PW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2022 via mobile

We stayed here last year when attending a local music festival and the service was great - staff very accommodating and had a great time. We re-booked for this year directly with the hotel and reconfirmed by e-mail in May (various mails exchanged).
Due to rail strikes we booked an extra day earlier this year.
When we mentioned the original booking we were told that the manager had no knowledge of it (though we knew the managers name from the May mail conversations).
We were forced to spend one night only and find accommodation for 11 people at short notice with no help from the management.
It was obvious from the state of the hotel rooms and breakfast that there had been a change of management - couldn't have been more different from our previous stay.
Very poor response to our requests, no apologies and frankly couldn't seem to care less about service - we dodged a bullet in not staying extra nights.
We have used this hotel for last 3-4 years but never again - unfortunately Faversham pubs and taxis also lost out on our trade due our relocation.
We will back in Faversham next year but not in this shambolic hotel!

Room tip: Book early at alternative Faversham hotels.
Date of stay: August 2022
Trip type: Travelled with friends
1  Thank iangroyw2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2022 via mobile

Stayed here last night, rooms are pretty basic but very dusty, bathroom hygiene was ok though.

Biggest issue was the lack of breakfast. Advertised as bed and breakfast, and that’s what we paid for. Went down to restaurant at 8.30 this morning and nobody is present, no food laid out, no cooking smells from kitchen, nothing but cups half empty cups from previous day and some out of date bread.

I can’t believe that in this day and age owners/ management could care so little about customer service.

Would not recommend

Room tip: Have read previous reviews and it seems getting the breakfast you paid for here is an ongoing issue
Date of stay: August 2022
Trip type: Travelled as a couple
1  Thank gordonw171
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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