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“Great place for children ”

Soar Trampoline Park
Ranked #1 of 5 Fun & Games in Gillingham
Certificate of Excellence
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Attraction details
Recommended length of visit: 1-2 hours
Reviewed 3 January 2018 via mobile

Great place to go for your children to play whilst parents can relax and have a coffee. I take my children every month so they can meet up with their friends. My children are aged 9 and 12. They love it.

Thank JaninePayne1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"safety video"
in 11 reviews
"foam pit"
in 4 reviews
"great fun"
in 10 reviews
"high jump"
in 3 reviews
"diving board"
in 2 reviews
"crisps"
in 3 reviews
"pie"
in 2 reviews
"viewing area"
in 2 reviews
"can't wait to go again"
in 2 reviews
"different sections"
in 2 reviews
"hour session"
in 3 reviews
"little boy"
in 2 reviews
"staff were friendly"
in 3 reviews
"rainy day"
in 3 reviews
"hot food"
in 2 reviews
"birthday party"
in 4 reviews
"half term"
in 3 reviews
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7 - 11 of 79 reviews

Reviewed 30 December 2017

Put simply the facilities are about as good as gravity etc but the staff/customer experience are pretty poor... one guy seemed to be the supervisor of other Marshalls put in an effort to smile and be pleasant with the kids but that was it. Another one up by the diving board on Saturday around 2pm was chewing gum and was very unapproachable... had an attitude, others just looked miserable and like they didnt want to be there

If your choosing between this one or Gravity etc choose elsewhere id say

Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2017 via mobile

Although the experience of the actual venue and activities was good, the following points would seriously need addressing for things to improve I feel. The venue is well lit, airy, clean and welcoming I must firstly point out, BUT!!
The lack of staff enthusiasm and the fact we were left standing outside the safety briefing room until 5mins after the actual booked time wasn’t a great start. No apology was made for this or concession at the end of the 1hr session. By the time we actually got on a trampoline it was close 15mins into the 1hr session, this meant the actual time booked was not the complete time paid for to utilise and enjoy the activity.
I do appreciate that staff can not be all clown-smiles, bubbly, bouncy and jolly 100% of the time but I’d say only one member of staff actually looked like he wanted to be there or even should be there. When you have little kids waiting in lines for a turn on something this makes a huge difference to there attitude or a parents attitude to having to wait etc.
I wouldn’t say I would never go or take the kids again BUT with this experience of not getting your monies worth and the ‘Bang on the hour finish’ even though the session started late I would be reluctant to rush or recommend Soar.
This is just my opinion and experience and it could well have been just a less than good day but first impressions last unfortunately.

1  Thank StuntsMVP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2017 via mobile

A fantastic place to take younger kids for an hour play. Staff are friendly and safety conscious so that's a bonus.

A very clean place for kids parties too.

Thank DrChoudhryPhD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 November 2017 via mobile

All is good until an incident happens to your child and you have the misfortune of trying to resolve the matter with the owner.
Be prepared for a barrage of insulting, rude, aggressive behaviour.
Both my boy and I left there totally disheartened!!

7  Thank Ash B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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