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“Definitely not a 3 star needs to pay more attention to cleaning.”

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The King Charles Hotel
Ranked #1 of 2 Hotels in Gillingham
London, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Definitely not a 3 star needs to pay more attention to cleaning.”
Reviewed 7 May 2014

We were a party of five women booked in for the night before a training event for one night.
The positives- big car park, nice gardens, polite reception and waiting staff.Plenty of clean towels .Reception staff responsive to complaint and acted immediately
The negatives .Cleanliness .My room had a used condom on the bed , that had been missed while cleaning.The valance looked dirty and there was dirt around the bed.I was moved into a different room which was clean but shabby.It smelled musty and the carpet was worn and coming away at the seams.Again the room needed hoovering properly. There are no phones in the room so if there is a problem you need to walk down to reception The other 4 also felt the rooms werent up to scratch with cleanliness. Breakfast was ok I suppose you get what you pay for .Its a shame if they paid more attention to detail they could have such a nice hotel

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sonia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephendegiorgio, Manager at The King Charles Hotel, responded to this review, 10 May 2014
Thank you for your recent review.
I was very sorry to read that the cleanliness of your room was not up to our usual standards. We have very high standards of cleanliness, and I can assure you that this is an isolated incident, and not one I would expect to see repeated.
I hope you will visit us again if you are in the area, and let us show you that this was the case.
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609 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
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English first
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 May 2014 via mobile

Last night we stayed at the King Charles. Fantastic room with lovely shower, clean, plenty of towels. Lovely touch of having a room with in a room for the children. Then night time came. There were 2 parties and a wedding reception. It got to around 10 pm and by now the children were tired and so were we. With every word of Wigfield Saturday Night vibrating through the walls I decided it was time to go and say some thing. The lady behind the reception said " the noise will stop at 12pm and she was sorry but there was nothing she could do. Fuming and tired we went to our room and finally settled the children around 12:30 am which is not only ridiculous but unacceptable but has left me feeling rather grumpy today.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pond1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephendegiorgio, Manager at The King Charles Hotel, responded to this review, 10 May 2014
Thank you for your recent review.
We do hold wedding receptions and functions at the weekends, but the function in question finished at 11pm, not midnight as stated.
We do not normally get any comments about the noise, and it was unusual for it to be heard, but I am sorry if it disturbed your night.
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York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2014

Harry & Hermione D
We stayed at the King Charles Hotel recently for a reunion weekend and had a most enjoyable time there. We can highly recommend this hotel. The room was attractive and comfortable, the bathroom was bright and up-to-date and the staff were always charming, efficient and helpful. The food and service at dinner on both the evenings were excellent, as well as very well run and organised, with a maître d' who was constantly on the alert. A good hotel for large gatherings.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hermione D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephendegiorgio, Manager at The King Charles Hotel, responded to this review, 10 May 2014
Thank you for your recent review
I am glad you enjoyed your reunion weekend with us, and I hope to see you again at your next reunion.
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1 review
Reviewed 1 May 2014

My wife and I enjoyed a reunion weekend at this hotel. The hotel appeared well maintained and clean, the staff were pleasant and attentive. Food was good and plentiful, breakfast could have been served hotter for our liking, perhaps we need to rise earlier in the mornings.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LonesomeHobo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephendegiorgio, Manager at The King Charles Hotel, responded to this review, 10 May 2014
Thank you for your recent review
As an independent hotel, word of mouth recommendations are very important to us, and it is always nice when a guest takes time to pass on good comments.
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1 review
Reviewed 29 April 2014 via mobile

The king charles is a very good family run hotel very good prices good food and great staff especially stacey on reception who was very helpful nothing was a problem for her more hotels could do with people like her on there staff

Stayed April 2014, travelled on business
Helpful?
Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephendegiorgio, Manager at The King Charles Hotel, responded to this review, 10 May 2014
Thank you for your recent review.
Our staff really do appreciate positive feedback, and I will make sure Stacey is aware of your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

This is a great value hotel, our room was clean and bright, lovely comfortable bed and modern bathroom, it has everything you need without the silly little shampoo bottles etc. The lounge areas are very comfortable and relaxing, the garden areas are superb, and the food was truly outstanding, both at breakfast and dinner, but the best thing about this place is the staff, nothing was to much trouble, and they are truly the nicest most pleasant people I have met in any hotel. This is a really well run family hotel and is outstanding value for money, we stayed 3 nights but wished we could have stayed more! well done we will be back again. Frank N.

Room Tip: ask for a room overlooking the running track, these are very quiet at night.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrankN483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephendegiorgio, Manager at The King Charles Hotel, responded to this review, 10 May 2014
Thank you for your recent review
I am glad that you found our hotel value for money as it is something that is very important to us. I look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
2 reviews
Reviewed 28 April 2014

I recently spent a weekend here on a reunion. The staff were pleasant and helpful, the food good.and plentiful The hotel has it own large easy access car park. and all in all a good place for reunions..

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephendegiorgio, Manager at The King Charles Hotel, responded to this review, 10 May 2014
Thank you for your recent review
We hold a lot of reunions at the hotel, and it is always nice to hear some of the old stories!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The King Charles Hotel

Property: The King Charles Hotel
Address: Brompton Road, Gillingham ME7 5QT, England
Region: United Kingdom > England > Kent > Gillingham
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Gillingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — The King Charles Hotel 3*
Number of rooms: 97
Official Description (provided by the hotel):
The King Charles Hotel is a privately owned, modern, 97 bedroomed hotel, with a comfortable restaurant, bar, conference and banqueting facilities. Situated in the heart of Medway and Maritime Kent, the King Charles Hotel offers a friendly and comfortable stay in a modern, family run establishment. With excellent transport links to London and the Channel Ports via the M2, M20 and M25 motorways, we are also an ideal base to explore Kent and South East England. ... more   less 
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Also Known As:
King Charles Hotel
King Charles Gillingham
The King Charles Hotel Gillingham, Kent

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