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“Wi Fi Pain”

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Premier Inn Herne Bay Hotel
Ranked #1 of 1 Hotels in Herne Bay
Certificate of Excellence
Reviewed 31 July 2014

Premier Inn is Premier Inn, basic clean reasonably comfortable.

Book in time is after 2 pm which seems to mean that guests staying longer than one night do not get their rooms made up until all outgoing guests rooms are readied for the next clients.
We went out in the mornings, but the bedroom was only offered to be made up later in the afternoon. We never had the room made up in 3 days stay. More room staff would overcome this.

Wi FI:
Bloody pain in the butt wifi FREE 30 minutes - not really any good to anybody. Need to buy more time 3 pound for 24 hours NOT 24 hours of connect time, but 24 hours from time of payment. How long does it take to register and pay? I tried for an hour, then looked at the alternative buy a voucher from the front desk scheme only to be told that there is no point as the whole Premier Inn system is playing up so I should go over to the restaurant where the Wi FI is free.

I got kicked out of the attempt to buy online, with the following message “We are unable to redirect you at this point in time. Please try again after a short time.”

I could phone a help number where calls cost 10p per minute plus network extras. Well done Premier Inn - how about including FREE wifi the same as many of your competitors and stop p****ng off your clients!!

Room Tip: By definition all rooms should be identical.
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank ArroyoResident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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341 - 347 of 592 reviews

Reviewed 28 July 2014 via mobile

The premier is lovely and clean however the service at table table where you eat is awful. ....waited so long at dinner and ridiculous amount of time for breakfast to even be ordered so allow plenty of time if you want to eat.....They weren't even that busy but no staff in sight :(

Stayed: July 2014, travelled with family
Thank clare4204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

We travelled in a small crowd including my 2 sons (14 and 26) and mother and father-in-law and had 2 rooms. They got the rooms close to each other and both n the ground floor, which was our preference. The rooms were clean, tidy and comfortable - as with all Premier Inn's. We had breakfast in the connected Table Table and that was good food and good value. Book early for best prices.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marc W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

beds were rubbish not a good night guaranteed like it says my lads bed didnt have mattress could feel springs as well as ours, rubbish air con not very good at all bath leaked, 1 good thing was brekki

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank metoyou07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Herne Bay Hotel, responded to this reviewResponded 5 August 2014

Thank you for your review. It really matters to us that our guest have a comfortable nights sleep, and we guarantee this. Your comments have been noted and will be duly followed up by both our Customer Services Team and the Management team at this hotel. Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014 via mobile

Having stayed in the couple of disappointing Prem Inns recently I was more than pleasantly surprised by this hotel.

It's one of their new build hotels so therefore everything in very clean and new and in a lovely location (which is important).

The staff were very nice as always and very helpful.

Considering the extreme heat we were having we struggled in some Prem Inns with lack of Air Con, but this hotel had it nicely integrated, life saver!!

Dinner and breakfast were eaten across the street in Table Table. The food for dinner was lovely (quorn burger) and the staff fantastic and helpful (Peter). Breakfast was everything we expect, great choice and lovely food.

Hotel is 25 mins from Canterbury.

Review for room 102.

Stayed: July 2014, travelled with family
1  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

We found the bed quite firm the first night. The next morning, we requested a second duvet and explained why we wanted it (because we wanted to sleep on it). When we got back to the room at the end of the day, we were surprised and delighted to see the second duvet had been made up on the bed under the bottom sheet! A thoughtful gesture, when they could have just delivered the second duvet and let us get on with it (as happened at another hotel on the same trip). Convenient location to the A299

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank RichardF_PG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Never having stayed at a Premier Inn before, we weren't sure what to expect, but needless to say we were pleasantly surprised, the hotel was clean the staff were attentive, the food was good and catered for anyone. The only down side was there was no where to walk to as it was just off he main road, but that didn't really bother us as we just wanted peace and quiet and if you wanted a beach day these were not very far by car.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank chicken103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Herne Bay Hotel

Address: Blacksole Farm Margate Road | Blacksole Farm, Herne Bay CT6 6LA, England
Region: United Kingdom > England > Kent > Herne Bay
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Herne Bay
Price Range: £43 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Herne Bay Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
A 20-minute bus trip brings you to Herne Bay Pier Hit the markets or enjoy classic fish and chips ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Canterbury North/Herne Bay Hotel Herne Bay
Premier Inn Herne Bay Hotel Kent

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