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“Top location, dreadful service, downright rude manager/owner”

The Ship Inn Restaurant
Ranked #39 of 139 Restaurants in Herne Bay
Cuisines: Seafood, British, Pub
More restaurant details
Restaurant details
Good for: View
Dining options: Breakfast, After-hours, Outdoor Seating, Reservations
Description: The Ship is a pub with a wonderful sea view. We provide a selection of home cooked, seasonal meals, an array of beverages and weekend entertainment. The Ship's new landlords, are very proud to invite and welcome you to their pub, steeped in history and offering an uninterrupted view of the sea. Whether it's a tasty homemade meal or just a well poured drink you're fancying, your visit can be enjoyed in The Ship's cosy interior or outside on the spacious decking. We offer both a restaurant and a bar service, run by our friendly team, plus live entertainment every Friday and the ocassional Saturday evening. Please visit our website for up to date information regarding menu choices and live acts. Our premises are also the perfect size and venue for a birthday or special event. To find out more, please do not hesitate to get in touch. We hope to see you soon!
Reviewed 5 August 2014

The manager/owner had no clue of customer service. Left 3/4 glass of beer undrunk in disgust. This may be because
The manager/ owner was drinking on duty, he was in full staff uniform.

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2  Thank bhajan singh h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ship_HerneBay, Owner at The Ship Inn Restaurant, responded to this reviewResponded 8 August 2014

To set record straight we do not have a male manager/owner but female.

We believe you are referring to the incident when you purchased a pint of beer and then sat next to the OFF DUTY head chef on our decking area, whom we might add was not wearing a uniform at all but a black t -shirt and jeans.

You then proceeded to consume a burger that you had purchased elsewhere.

When the chef told you that this was not allowed and only food purchased from us could be consumed on the premises you became abusive and stormed off, leaving some lady guests rather upset by your behaviour/language.

We would happily have provided you with a takeaway glass and you could then have consumed your beer and burger together elsewhere.

We therefore think that it is rather unfair that you have posted this comment without mentioning what had transpired.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (274)
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177 - 181 of 274 reviews

Reviewed 28 July 2014

Been here this evening for a get together meal, really good attentive staff who do not crowd you and give you time to choose what you want to eat, there is a good choice of food which is very reasonably priced. Excellent food which is worth waiting for and very good sized portions even I could not finish my meal. No rush and push to pay the bill and go as you can experience in other places to eat. Highly recommend

1  Thank LyndaWilson77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

staff was gr8 in ever way the spead of food there done for us was tasty and spot on thank for your hard work and would defiantly recommend for wending wakes etc

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Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

I have been to this pub many times for a meal but will not return again, we ate here last night & it was dreadful! Me and my partner ordered a seafood starter which was a bit of lettuce with some seafood mix (the frozen veriity) luckily they only brought one out, which we asked to be taken off of the bill, then the main! we both had pork served with mustard mash £10.95 complete rip off not even any veg and not very tasty, current owners please 're think your menu!

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1  Thank sunseeker1178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Another visit to this excellent pub in Herne Bay.

The restaurant had hosted a wedding reception in the afternoon, but we had been advised that our booked table may be slightly delayed. This turned out to only be approx 20 minutes.

Our meals were of excellent standard, my steak was very large and cooked exactly as requested

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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