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“A wonderful Spa day”
Review of Hythe Imperial

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Hythe Imperial
Ranked #1 of 3 Hotels in Hythe
Canterbury
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A wonderful Spa day”
Reviewed 28 May 2014

Having been given a voucher for the spa last year by my partner's nephew, it wasn't until last week (Thursday 22 May) that we finally set aside the time to make use of it - and I'm so pleased we did. From the moment we set foot inside the Hotel and then the Spa we were greeted by smiling members of staff, who were genuinely happy to see us. We were warmly welcomed at the Spa reception, which smelled absolutely wonderful by the way, by Katie and Sha and offered a drink of our choice before filling in a short life-style questionnaire. After that we were given our robes/slippers and walked through to the pool/Jacuzzi/steam room/sauna area. We took advantage of all these facilities as well as a 25 min massage (neck/shoulders/back) later in the afternoon by expert therapists, Rachel and Vesna, followed by a wonderful 45 mins drinking tea and sitting with our feet on the hot stone plinth listening to relaxing music. My partner has never really been one for this sort of thing, but he has now been converted and without any pressure from me! We also noted a very well equipped gym, which unfortunately we didn't have time to use, but we will certainly be returning, hopefully on a more regular basis now, and I intend to set aside days on our calendar to relax and unwind at this wonderful Spa and maybe next time try the gym too. The entire Spa team are clearly great ambassadors for the Mercure Hythe Imperial and deserve such praise. Denise Bond

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaushik G, Operations Manager at Hythe Imperial, responded to this review, 22 June 2014
Dear Guest,

We very much appreciate your comments regarding your stay at Mercure Hythe Imperial. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Kaushik Guha Majumder
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (436)
Date | Rating
  • Dutch first
  • English first
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English first
Guildford, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 May 2014

My boyfriend booked a 1 night Spa break for our Anniversary & we couldn't have asked for more! From check-in to check-out the staff could not have been more helpful & accommodating. Our room was lovely & very spacious with robes, slippers & towels provided. There was also every tea & coffee you could imagine available on the welcome tray which pleased my partner no end!! We had 1 x 25 minute Spa treatment each which were carried out by lovely therapists in very relaxing treatment rooms. The main pool, Spa pool, Sauna & Steam room are all kept very clean & towels were provided when signing in at the health club Reception.
We had a Dinner, bed & breakfast package included in our stay & the food was amazing! So much choice & all freshly cooked. The waiting staff were excellent, especially Ronan who could not have been more polite & was making sure to check on us regularly to make sure we were ok & had everything we needed.
Overall the hotel, Spa, food, staff & accommodation were definitely 4*. Would highly recommend this hotel to all.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaushik G, Operations Manager at Hythe Imperial, responded to this review, 28 May 2014
Dear Guest,

Thank you very much for reviewing us on tripadvisor regarding your recent stay at Mercure Hythe Imperial. I am delighted to know that you have enjoyed your stay.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I wish to welcome you back to Mercure Hythe Imperial during your next visit to South coast and hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Kaushik Guha Majumder
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 27 May 2014

We stayed two nights here as we were attending a wedding at a nearby venue. Anyone arriving at the moment will find that there is a great deal of building work on the seafront side of the building. It is a very imposing structure were it not for this and will look good at some stage in the future. I am told that the rooms on the fourth floor are all refurbished but we were initially given a room on the first floor with a garden view. We were very disappointed with this room. The furnishings were tatty and the room was far from spotless. We sat contemplating this for a while and I tried to watch TV. This was difficult at first until I noticed that the aerial lead was unplugged! Minor I know but this is supposedly a 4 Star Hotel.
We decided to complain and were shown an alternative room on the second floor. This had a limited sea view but was an improvement in fittings and cleanliness. The duty manager met us and heard our complaint with understanding and offered us complimentary drinks after we told him we were eating out both nights. The staff we dealt with were all efficient and in the main very pleasant.
Breakfast on both days was certainly very adequate and on the whole the facilities we used were good but because of the original room I cannot rate this hotel any higher at the moment.
The task of refurbishing a hotel of this size is an enormous feat and I hope they succeed in completing it as Hythe is a very pleasant town.

Room Tip: Make sure you get a refurbished room with a sea view
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaushik G, Operations Manager at Hythe Imperial, responded to this review, 28 May 2014
Dear Guest,

Thank you for taking the time to tell us about your stay at the Mercure Hythe Imperial, but I was very disappointed to hear that your experience did not meet your expectations completely. Please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. I assure you that we are going through an aggressive refurbishment and all the rooms will be revamped over next 12 months.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the Mercure Hythe Imperial and provide you with a genuine hassle-free experience.

Yours sincerely,

Kaushik Guha Majumder
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
Level 6 Contributor
99 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 17 May 2014

we arrived and were upgraded to a suite on the 2nd floor with views to the front , we could even see France, and the gardens at the back, nice to be upgraded. the rooms were all comfy ,bed comfy and nice to have a small sitting area, we had 2 evening meals and they were very good and the breakfasts were good also, the staff josh and mark especially were polite, helpful with advice if needed, the bar prices are on the expensive side,(by reception) ie 1 large and 1 small wine was £15.40 so ask to see a wine list first. but was nice to sit in peace to do crosswords, the only downside in my opinion is the hotel in general could be spruced up as looking rather tired in some areas, but they are in the middle of extensive works to the front of the hotel, but no noise from around 4ish. Hythe it self is such a nice and quite place to visit. we will go back here in the autumn

Room Tip: ask for a fridge when booking as rooms do not have them automatically
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lisa84Sissi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaushik G, Operations Manager at Hythe Imperial, responded to this review, 28 May 2014
Dear Guest,

We very much appreciate your comments regarding your stay at Mercure Hythe Imperial. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Kaushik Guha Majumder
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 May 2014

There were 7 in our party and from beginning to end it was amazing, the staff on reception were lovely and very accommodating, we booked 4 rooms 3 were on the first floor and 1 on 2nd floor we asked if we could all be on the same floor this was not a problem and was dealt with immediately, 1 room was ready when we arrived albeit a bit early so we unloaded our cases and bags and went for a lovely walk along the front to a little café and had coffee and chips! the weather was amazing too couldn't have been better.

The hotel is very clean and beautiful the rooms are spacious and clean too the little extras in the bathroom were a lovely touch. Rooms either had a sea view or garden view either was lovely, big flat screen TV in the room with tea/coffee making facilities. The beds are very comfy we all had a good nights sleep. complimentary dressing gowns and slippers are in your room when you arrive.

The spa facilities are lovely too we was made very welcome and the serenity of the place was very relaxing, the girls on reception were very nice and warm and welcoming nothing was too much trouble. The Jacuzzi was huge and the pool was a good size too. The staff in the pool area were excellent, no need to take towels as they are available when entering the pool/Jacuzzi area. When we all had our treatments we had a complimentary coffee/tea and sat outside on the decking area.

The restaurant was fab we had such a lovely meal and the quality and presentation was 5*. Breakfast in the morning was excellent, plentiful and of good quality with plenty of tea and coffee & juices too.

All in all we had an amazing time here and would not hesitate coming back.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeeDeeKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaushik G, Operations Manager at Hythe Imperial, responded to this review, 28 May 2014
Dear Guest,

I am delighted to know that you have enjoyed your stay at Mercure Hythe Imperial. It is always a pleasure to receive positive feedback. I am glad to know that you have received 5* service all round in the hotel during your stay.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Kaushik Guha Majumder
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 8 May 2014

We had Room 207 to 209. It was brilliant. We had family of 5 and our dog.
The room was not grand but clean big and was perfect for our weekend away.
We was able to take our dog which was really nice. The room we had looked out to sea and could see France.We had to seperate bedrooms with 2 full bathrooms. Plus a sitting room which we had a single bed in. The hotel was busy and coped well.We had breakfast include and was really good. We was lucky as well weather was awesome pure pure sunshine so always makes things alot better..
One moan, there was a big wedding going on in the ball room and people where running up and down the corridors where the bedroom where.
There was no need for this as they had plenty of room outside and where meant to be in the function..
We all went swimming in the indoor pool and the spa looked ok.. Shame my children could not go in the hottub, but i guess not all kids as poliete as mine...

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marklockey68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaushik G, Operations Manager at Hythe Imperial, responded to this review, 28 May 2014
Dear Gueast,

We very much appreciate your comments regarding your stay at Mercure Hythe Imperial. It is always a pleasure to receive constructive feedback.

We don't allow children in the hot tub area as it could be dengerous for them due to the temperature of the other sauna and steam rooms and can make small kids dehydrated. I am sorry to hear about the disturbance due to the wedding group. The wedding group had few rooms with us which I believe they were just accessing during the function for some personal reason and the noise woke you up.

I will share your comments with our team. I will look forward to welcome you back to Hythe Imperial in near future.

Yours sincerely,

Kaushik Guha Majumder
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hythe Imperial

Property: Hythe Imperial
Address: Princes Parade, Hythe CT21 6AE, England (Formerly Mercure Hythe Imperial Hotel & Spa)
Region: United Kingdom > England > Kent > Hythe
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Hythe
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hythe Imperial 4*
Number of rooms: 94
Official Description (provided by the hotel):
The Hythe Imperial is a four star Victorian seafront hotel with stunning views over the English Channel. It boasts 94 en-suite bedrooms, leisure club, spa facilities including ESPA treatments, indoor pool, 9 hole golf course, 4 function suites, 2 restaurants, 2 bars and is licensed for civil ceremonies. Wireless internet available throughout, 24 hour room service and free parking. **** Please note our hotel is currently undergoing a refurbishment programme with the ground floor and level one now complete. Level 2 will be out of service between January 2016 and July 2016, Levels 3 and 4 will be refurbished between Summer 2016 and Summer 2017 **** Our hotel is located close to Dover Ferry Ports, Channel Tunnel, Ashford International and the Eurostar. Explore the Kent countryside and attractions such as Romney Hythe & Dymchurch Railway & Port Lympne Wild Animal Park. With the hotel currently being renovated, there is the possibility of minimal disturbances with respect to guest stays and the leisure facilities. ... more   less 
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Also Known As:
Mercure Hythe Imperial Hotel Hythe
Mercure Hythe Imperial Hotel And Spa
Accor Hythe Imperial
Imperial Hotel Hythe
Hythe Imperial Kent

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