Having been given a voucher for the spa last year by my partner's nephew, it wasn't until last week (Thursday 22 May) that we finally set aside the time to make use of it - and I'm so pleased we did. From the moment we set foot inside the Hotel and then the Spa we were greeted by smiling members of staff, who were genuinely happy to see us. We were warmly welcomed at the Spa reception, which smelled absolutely wonderful by the way, by Katie and Sha and offered a drink of our choice before filling in a short life-style questionnaire. After that we were given our robes/slippers and walked through to the pool/Jacuzzi/steam room/sauna area. We took advantage of all these facilities as well as a 25 min massage (neck/shoulders/back) later in the afternoon by expert therapists, Rachel and Vesna, followed by a wonderful 45 mins drinking tea and sitting with our feet on the hot stone plinth listening to relaxing music. My partner has never really been one for this sort of thing, but he has now been converted and without any pressure from me! We also noted a very well equipped gym, which unfortunately we didn't have time to use, but we will certainly be returning, hopefully on a more regular basis now, and I intend to set aside days on our calendar to relax and unwind at this wonderful Spa and maybe next time try the gym too. The entire Spa team are clearly great ambassadors for the Mercure Hythe Imperial and deserve such praise. Denise Bond

My boyfriend booked a 1 night Spa break for our Anniversary & we couldn't have asked for more! From check-in to check-out the staff could not have been more helpful & accommodating. Our room was lovely & very spacious with robes, slippers & towels provided. There was also every tea & coffee you could imagine available on the welcome tray which pleased my partner no end!! We had 1 x 25 minute Spa treatment each which were carried out by lovely therapists in very relaxing treatment rooms. The main pool, Spa pool, Sauna & Steam room are all kept very clean & towels were provided when signing in at the health club Reception.
We had a Dinner, bed & breakfast package included in our stay & the food was amazing! So much choice & all freshly cooked. The waiting staff were excellent, especially Ronan who could not have been more polite & was making sure to check on us regularly to make sure we were ok & had everything we needed.
Overall the hotel, Spa, food, staff & accommodation were definitely 4*. Would highly recommend this hotel to all.

We stayed two nights here as we were attending a wedding at a nearby venue. Anyone arriving at the moment will find that there is a great deal of building work on the seafront side of the building. It is a very imposing structure were it not for this and will look good at some stage in the future. I am told that the rooms on the fourth floor are all refurbished but we were initially given a room on the first floor with a garden view. We were very disappointed with this room. The furnishings were tatty and the room was far from spotless. We sat contemplating this for a while and I tried to watch TV. This was difficult at first until I noticed that the aerial lead was unplugged! Minor I know but this is supposedly a 4 Star Hotel.
We decided to complain and were shown an alternative room on the second floor. This had a limited sea view but was an improvement in fittings and cleanliness. The duty manager met us and heard our complaint with understanding and offered us complimentary drinks after we told him we were eating out both nights. The staff we dealt with were all efficient and in the main very pleasant.
Breakfast on both days was certainly very adequate and on the whole the facilities we used were good but because of the original room I cannot rate this hotel any higher at the moment.
The task of refurbishing a hotel of this size is an enormous feat and I hope they succeed in completing it as Hythe is a very pleasant town.