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“Unhappy”

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Westbrook Lodge Guest House
Ranked #4 of 13 Margate B&B and Inns
Colchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Unhappy”
Reviewed 4 March 2014

I stayed here from Friday until Monday, the cups had ring marks in them, the teaspoons were dirty, in all the time I was there my room was not checked, Cups still dirty bed unmade. Only one small bath towel. You have no choice for breakfast it's English in oil, sausages tasteless you get no other choice. I should have complained but I am to polite for my own good. I have photo evidence of my claims and is willing to share this. With people booking in late lights in the hall way are on so it disturbs you sleep. The female staff did apologise, it's a little late for that.

Room Tip: It's ok if staying one night.....
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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99 reviews from our community

Traveller rating
    51
    25
    7
    9
    7
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18
27
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11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Aveley, Essex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 September 2013

Stayed for two nights 20/21st September.

Room was dated, but who cares?
Cooked breakfast was nice, cereal choice ok
Host was very pleasant
Location was excellent

All in all I would happily stay there again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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Helpful?
2 Thank mwig5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harlow, England, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 September 2013

very over priced for a room that had a zbed stuck in for my lil boy who couldnt even sleep in it.everywhere smelt musky and room door opened onto bins which smelt.breakfast was a fiasco as communication w2as hard.owners were pleasant but would never return as not much better than a hostel deff never return there again

Room Tip: there isnt any good tips dont stay here
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  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank jazzijosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gravesend, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 July 2013

This hotel was more like a hostel! The other reviews about the decor being dated couldn't be more correct! When I walked into my room the door was not clean, had lots of holes in and an old nightlatch. We had to slam the door to make the lock work and push it in to make it open each time. I looked at the furniture and thought I was in some kind of 1970's museum! The paintwork is chipped and our ceiling has large cracks so that it looked like it was going to fall down!

The TV was an unimaginably small size which wouldn't work properly - only had few channels. The hairdryer was rubbish and had to put away eventually in case there was an electrical fault!

The staff are quite friendly and the food is nice - however, we would have rather slept on the nearby beach and gone hungry!

DO NOT USE THIS HOTEL - AVOID!!!!!!!!!!!!!!!!

  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
3 Thank Frrrrrrr99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margate, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 July 2013

the room was very small and had to share the bathroom and very dated there were tea and coffee in the room but it was not a very nice coffee do not know what brand has it was in a tub. The only good thing i can say about this hotel is that the breakfast was nice. the bar only sold soft drinks. There was no play area for children. It was very expensive for what it was I would only rate this hotel with 1 star. Will not be staying there again. We were very disappointed with the room and lack of play area.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bridget P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 24 June 2013

Stayed and it was very quiet and and food was good the hotel is dated as others have said
But the owners are nice people helpfull and its near the sea front and shops are in walking distance.if any contractors are looking for a hotel which has good food comfortable beds and quiet and don't cost the earth then stay I would recommend this house.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank shaz381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2013

Arrived at Westbrook Lodge on an early evening train from London for an Easter Weekend break with my son.Having explained that he has Autism on my booking ,we arrived to find the owners had put a giant teddy bear in the armchair inside our room to make him feel 'at home'.The man greeted us warmly,showed us up to our room carrying our bags too!The rooms are beautifully furnished in rich Burgundy shades for linens and curtains with a lovely print on the wall.Very warm ambience.Good lighting,excellent amount of storage space with wardrobes,dresser,chest of drawers on one side of the large room.Then another shelving unit with drawers,an under shelf and a table top housed a tray full of tea bags,coffee and sugars all in individual Tupperware pots with a choice of mugs or cup and saucer depending on your preference.There was a good sink with cupboards and shelving beneath and a lovely large mirror over this. The tv was a very clear flat screen and raised nice and high so safe for both my son and my Schi-Tzu as nowhere near them.Excellent coverage and signal with an enormous choice of channels.We also had good bedside tables and individual reading lights. As the rooms are not en suite ,we were very pleased to find the toilets were just out in the corridor and a lovely warm shower there too.If this is busy there are two others just around the corner. All are spotlessly clean as is the hotel itself and so are the rooms.Breakfast here was an absolute delight-they cook completely fresh to order so on a busy day you may wait a few minutes but they will cook exactly what you want from the usual selection of Hot breakfast and then you can order toast,pots of tea or coffee orange juice is freely available and cereals are decanted in a self serve area.We also ordered an evening meal one night and this was cooked to perfection with generous portion sizes,fresh cooked food and exactly our choice of accompaniments. the owners and staff really can't do enough for you.Nothing is too much trouble.The location is perfect,a minutes walk and you hit the North part of the beach,the other direction takes you to the main Canterbury road and this has a Tesco Express for all your essentials and a number of takeaways,Chinese, Indian,Pizza,Kebab and some others plus several newsagents and convenience stores.The rail station is about5-8 minutes away and one straight road before the turning off.There are frequent buses to the town centre,which continue onwards to Broadstairs which is lovely for a day trip and very cheap fares.The bus stops just opposite the hotel round the corner.The trajns run frequently from London to eitherSt.Pancras or Victoria 1.15hrs or 1.30 hours respectively and Whitstable was another day trip destination for us with a half hour train ride.The beauty of the whole trip for us was that the hotel is dog friendly so our little Schi-Tzu was able to come along and enjoy the weekend with us.The hotel are so kind about dogs and really welcoming and there is a lovely place on Margate beach to sit and eat where dogs can eat with you on the bench tables outside.I can't recommend this place highly enough if you are looking for friendly,welcoming,warm and cosy accommodation by the seaside where you can take both your offspring and your furry friends along and feel at home.The value is outstanding and even the evening meal with full pitchers of soft drinks from the non alcoholic bar at the hotel only totalled£10 ,and when I commented to the host that this was good value he said'Well you know,we try to keep it decent',and that's what strikes you about this place,it is thoroughly decent in every way;perfect for a weekend out the Metropolis or a seaside holiday with friends and family.A very good experience for us all!!!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Confondu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westbrook Lodge Guest House

Property: Westbrook Lodge Guest House
Address: Guest House 9 Westcliff Gardens, Margate CT9 5DS, England
Region: United Kingdom > England > Kent > Isle of Thanet > Margate
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #4 of 13 B&Bs / Inns in Margate
Price Range (Based on Average Rates): £
Hotel Class:2 star — Westbrook Lodge Guest House 2*
Number of rooms: 12
Official Description (provided by the hotel):
Westbrook Lodge is a beautiful guest house, having accommodation for 28 guests. Our bedrooms are well-furnished and complete with tea and coffee making facilities, hair dryer and towels. We have a first class dinning room (with food to match!), a cosy, well-stocked nonalcoholic bar with surprisingly reasonable prices, a small library and free WI-FI internet. Hot snacks and drinks can be provided in the late evening if required and also a very tasty breakfast in the morning. ... more   less 
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Also Known As:
Westbrook Lodge Guest House Margate, Kent

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