I booked at the Burlington a month or so in advance for a 2 night stay and called the day before to double check it was ok. I was told I could arrive at 11am but said 6pm was fine. On arrival the male owner seemed to think I was in a party of 4, then after a few minutes of discussion with his mum they said i couldn't have the room. I left and spent an hour phoning round, not ideal on a Friday night. As I was leaving they said I could come back for a night if I was stuck, by then I had enough of being there.
No doubt there will be a reply saying it was a mistake, but they had my number and they could have called. I guess they got a better offer for the room.
Poor service hence the single star.
- Also Known As:
- The Burlington Margate, Kent