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“2nd stay!”

Review of Sunset Penthouse

Conservatory
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Conservatory
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Very good
22 reviews
Conservatory
Living Room
Kitchen
Kitchen
Dining Area
Master Bedroom
En-Suite Shower Room
Second Bedroom
Second Bedroom
Family Bathroom
Family Bathroom
Hallway leading to Roof Conservatory
Conservatory
Conservatory and Roof Terrace
Westbrook Bay
The Quadrangle as viewed from the roof terrace
Sunset Viewed from Roof Terrace
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Margate, Isle of Thanet, Kent, England

Reviews from our community

Very good - based on 22 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
hlh197120...
North Yorkshire, United Kingdom
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Lovely Holiday”
Reviewed 13 November 2016 for a stay in June 2016

Positives
Flat was near Margate and complex and surrounding gardens in the complex were well kept. The flat is nice the furniture is of a good quality. Was very near beach but you cannot access it from flat you have to walk all way round. The kitchen was well equipped and clean. Lovely sunsets from conservatory and was nice for bbqs. Don't get me wrong we had a lovely holiday and the flat is nice but certainly not 5 star.

Negatives
This flat initially seemed lovely. On closer inspection it had far too many knick knacks and the conservatory was cluttered and not very clean. The penthouse conservatory actually is nice but very overlooked by two neighbouring conservatories. No dressing table or plug near a mirror in one bedroom (my pet hate ) and no wardrobe in other bedroom. Toilet in main bathroom was constantly blocked no window either so was very claustrophobic.Surrounding area outside of flat complex was very shabby. Underground carpark was badly lit and smelt of urine.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Nov 2016
Dear Sir,
Thankyou for your review and custom and the positive aspects of your review however we must respond to the negative points in your review. Firstly we never had any advice that you found the toilet to the main bathroom blocked whilst you were staying and if we had such advice from you we would have sent someone round that day to deal with it. We personally have not found any issues with the toilet to the main bathroom so this is a surprise to us particularly since your review is five months after you stayed. With regards "knick nacks" they are carefully selected items to give the apartment character and we have not had such a complaint before and as the the vast majority of reviews and guests comments in the guest book people generally really like the apartment. We try to avoid a clinical look such as most hotel rooms and make it as much as we can a home from home. We take on board your comment regards the conservatory and objects around the low level perimeter shelf and we agree that we should thin these out which we are in the process of doing. With regards the lack of a dressing table in the second bedroom we again take on board your comment and we will put a small dressing table by the second window. With regards access to the beach we do not state there is direct access to the beach in the details and yes you have a five minute walk to go around the perimeter of the development which is a very short walk. The owners of the development have advised that they will be putting a direct access to the beach from the front of the development in the next year. With regards the other two conservatory properties neighbouring our apartment they are a good twenty feet away in either directions and as you know from your stay we have a good sized roof terrace either side of the conservatory with stunning views over the adjacent beach and sea. With regards a mirror and plugs to the master en suite bedroom there are four double sockets but we take on board your point about a mirror and again will be installing one in the next month. We must take issue with you regards your statement that the area outside the apartment is shabby. Yes the main building across the quadrangle looking towards the clock tower has some deteriorated paintwork and the development owners will be refurbishing the outide of this fabulous developement next year as this is now due under the maintenance cylce. The grounds are beutifully kept and as you know the develoment is secure and gated with wonderful helpful guards on a 24/7 basis. With regards the "poorly lit car park" the lighting levels are perfectly fine fromand as one would expect generally in an underground car aprk and they are maintained throughout the year. With regards the urine smell we personally have never smelt this but it is a large secure underground car park and humans being humans these things happen sometimes. We must disagree with your statement that this is not five star. This is a unique spacious and luxurious penthouse property valued circa half a million pounds directly on the sea with fabulolus views and every possible requirement the hoiday maker could need including copious towels, toiletaries, and accoutrements all provided with the cost.of the guests stay including all bed linen. We take absolute pride in providing a spotlessly clean and fully provided apartment including 46 inch TV, & free unlimited internet. Thanking you again for your custom and review and we hope you will come back again to review the changes and for your repeat custom we will offer a discount.
Regards,
The Owners of Sunset Penthouse
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Original...
Market Harborough, United Kingdom
Level 4 Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“2nd stay!”
Reviewed 14 October 2016 for a stay in September 2016
1
person found this review helpful

We never go to the same place twice - but we came back here! Even if we go back to an area, we rarely stay in the same town, and definitely not the same accommodation. We like to see places we've not seen before, have new experiences. So why did we come back here? Simple answer would be, that if we owned a holiday home, Sunset Penthouse would be it. As soon as we went through the front door, it felt like home. Tracey and Trent have furnished the apartment with the sort of things you'd like to buy for your own home - but don't. Its all practical, just more emphasis on the style than absolute practicality. The master bedroom has a chest of drawers that looks lovely, perhaps it could be bigger, but it wouldn't look so good. The dressing table looks great, but is probably smaller than yours at home. Maybe it could have a wardrobe, but the armchair looks so much better. This is a holiday apartment, not somewhere to spend 50 weeks a year in - it screams out "enjoy yourself", and be comfortable. The kitchen has everything, including a dishwasher (wonderful) and a washing machine (mmm, we're on holiday, leave it 'till we get home!). A proper sized TV, not some 24inch thing that you can't see and sounds awful, and comfortable seating that means you can spend the evening watching TV - if you must. Then up the stairs, fairly steep, by Trent tells me there will be a handrail for the 2017 season which will make a BIG difference. Into the conservatory on the roof - again, made to be homely with a small metal table, chairs and a parasol - yes we are still inside but it feels so right. Then through the double doors onto the roof. View of the sea and beach to die for. Yes its by the sea so its often windy, but over the 3 weeks in total weve stayed there, you can always find a spot sheltered from the wind. If the sun's out, no need to go anywhere else, if its raining, sit in the conservatory, which is all glass walls, and you still feel as if you are outside. Nobody mentions the ceilings in the main rooms. The builders divided the space making one very high room into 2 floors and as this apartment is on the "new" first floor, it has the benefit of the original, blue tiles ceilings. Only some of these ceilings can be seen, some have been covered up, but all the better, it makes this place so special. This apartment is not furnished or decorated to live in, its to holiday in. It feels as though it's someones home, but its not, its somewhere that helps you forget your normal life, and relax and enjoy a holiday.
Oh and by the way, wonderful walks east or west on the everlasting prom, Broadstairs a must see town, walk on the prom ontop of the cliff overlooking the beach, then lunch in the Tartare Frigate in the harbour - upstairs in the retaurant - wonderful fish dishes (but not cheap). Ramsgate Seafront and marina worth a look. Spitfire and Hurricane Museum at Manston first class - and a good cafe. White cliffs of Dover National Trust - watch the ferries, can't beleive how interesting that is, and good walks available there. Dad - like DIY? Opposite the apartments is the best Toolshop you could wish to see, DeWalt power tools at internet prices! Oh yes, nearly forgot Herne bay and Whitstable too.
So Wonderful apartment, kept in excellent condition, quirky, interesting and charming furniture, perfect for a holiday.
p.s. I hope you're lucky and get at least one "Turner" sunset, they are worth the visit on their own.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The ambience
Liked least: Distance from the car, 100 to 150 metres, plus stairs
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sxmorris
Bingley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Building site extensive noise”
Reviewed 19 September 2016 for a stay in September 2016
1
person found this review helpful

Lovely apartment. First two days (great) loved rooftop terrace. Such peace and tranquilty.
Mon onwards nightmare, in moved two diggers and two conveyor belts right outside lounge/bedroom window. Woken up at 7.45am. Continued through until 5.30pm. Would have appreciated warning by owner and could have chosen to stay elsewhere or should have been offered reduced rate. Holiday nightmare.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ahughes12...
London, United Kingdom
2 reviews
“found appartment very clean”
Reviewed 14 September 2016 for a stay in August 2016

We only found one thing we are in our 80 s no hand rails to get up to the roof to get up there was amust

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise H
Stafford, England, United Kingdom
2 reviews
“Fantastic would stay again”
Reviewed 28 August 2016 for a stay in August 2016

Wonderfully appointed flat the views from the conservatory we're beautiful. The kitchen is well equipped with everything you need and more. Beds we're very comfortable and good night's sleep was had by all. Would love to stay again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The views
Liked least: Nothing
Travelling group: Other
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aylesbury, United Kingdom
Reviewed 15 August 2016 for a stay in August 2016

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Lack of handrails
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
15 Aug 2016
Will make sure house notes are available. We are intending to put in a handrail when we carry out maintenance work later this year. Pleased you enjoyed your stay otherwise and thank you for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
york
Reviewed 3 July 2016 for a stay in June 2016
2
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: The Roof Terrace / Conservatory
Liked least: Nothing
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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