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Paul
Absolutely Awful- Do not stay
1.0 of 5 bubblesReviewed 3 Jul 2023via mobile
We had booked online direct with the hotel and had an email confirmation. When we arrived the hotel said they had no booking on the system and could not help us. We had booked online and had the email confirmation printed and this was shown to them and yet still nothing could be done. The manager was off site and it was left to the reception guy to deal with who could not and did not. I would advise NOBODY to use this establishment.
Date of stay: July 2023
Room Tip: Please do not use this hotel as they clearly have not got a clue on how to take bookings let...
Trip type: Travelled as a couple
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    Reviews (555)
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    Traveller rating
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    Traveller rating
    348
    129
    42
    13
    23
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    All reviews sea view old town glass of prosecco lovely hotel full english the ground floor a lovely stay beautiful room winter marquee basement rear mirror
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    11 - 16 of 555 reviews
    Reviewed 9 June 2023

    We stayed at this hotel on the third of june. When we arrived they took payment straight away which I did find slightly unusual but payed £200 for the stay which never included breakfast. Our friends and us were then told that we didn’t need a front door key as the reception area was manned 24/7. With that we left to go to our concert and returned around 9.30. There was a party being held in the basement and we couldn’t get back into the hotel for around 30 minutes. Our friends returned after us and had the same problem. We went to our room and had to turn the tv up loud to drown out the noise of the party plus the guests that had spilled over into a marquee that is at the rear of the hotel. The music quietened down around 11.30 pm but the party guests that were in the marquee were loud , swearing and were probably not aware of other paying guests. My friends were on the ground floor and had the additional problem of guests in and out of the back door ( which was slamming constantly.
    The guests never left till gone 4am needless to say we never managed to have much sleep. My friend who was on the ground floor did go to reception. She was told to ask for a fefund from booking .Com and that if she didn’t like it leave and also that the night manager could get them removed. Next morning we complained and was told that the general manager was not around and was probably still in bed and couldn’t be contacted. We did go to booking.com and now we’re in dispute with them saying that the booking had been cancelled.besides all that, the hotel was not as clean as it should have been and by no means is value for money. The staff (all except the young lady on reception as we left) seem to need training in customer relations and should not be drinking alcohol at reception .

    Room tip: Stay away
    Date of stay: June 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    5  Thank sharon a
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 29 April 2023

    Loved this hotel from the friendly welcome to the beautiful room decor size all lovely. Staff were really friendly and helpful. Has a little bar area which had a nice atmosphere and there is outside space. Location was excellent and if you can get a space free parking outside.only downside I booked room including breakfast but they are not offering this at the moment so really should ensure booking sites do not include this. I was a little disappointed but did not spoil what was a lovely stay

    Date of stay: April 2023
    Trip type: Travelled as a couple
    Thank macglen
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 29 April 2023 via mobile

    The bar is now open 24 hours. Our room was above and we were disturbed by noisy drinkers. There was a lot of other disturbance with a rowing couple and we were woken by loud arguments and swearing right outside our room.
    Still only have Venetian blinds in the room which do not keep out the light

    Date of stay: February 2023
    Trip type: Travelled as a couple
    2  Thank Ealingfolk
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 23 April 2023

    Don’t stay here,it’s not a hotel it’s a b&b, the room is really small with just a standard double. We can hear everything going on in the rooms nearby., which made me very unpopular when I asked other guests to talk quieter in their room. I once lived in a bed sit better quality than this.

    Room tip: Buy better
    Date of stay: April 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    3  Thank Helen B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 February 2023 via mobile

    Had an absolutely wonderful overnight stay here on a very last minute booking.
    Made to feel very welcome by all the staff. I stayed in a wonderful room with sea views.
    After a meal out I returned to the hotel and enjoyed a couple of drinks in the downstairs bar. Again made to feel very welcome by the staff and locals.
    Looking forward to my next visit

    Date of stay: February 2023
    Trip type: Travelled solo
    Thank bens785
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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