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Traveller rating
348
129
42
13
23
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Reviewed 14 October 2023 via mobile

So disappointed. I was expecting much much more based on the reviews online. Everything about it was average . Will not stay again as not value for money. It was fairly clean, however the room was fairly noisy due to it being in the road. Disappointed

Date of stay: October 2023
Trip type: Travelled solo
3  Thank Christian4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 September 2023

We paid £116 per night with no breakfast for a deluxe room. Shower drain was blocked with hair and sand, sink plug broken, bathroom door did not close, windows did not close properly and were dirty and the quilt had brown marks all over it? There was no water in the room as advertised and when these issues were mentioned we were told to write a list and hand it to them when checking out. The bar and restaurant were closed throughout and we certainly expected a little more for the money. On the plus side, the location is good and close to everything you’ll need but if driving then parking is a lottery.

Finally, we got the impression that if we’d asked to move rooms and given the deliberate oversight on basic cleanliness, we would have been moved to something similar so didn’t see the point.

Date of stay: September 2023
Trip type: Travelled as a couple
7  Thank Christopher S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 September 2023 via mobile

This hotel has both good points and bad points.  I'll start with the good ones...

The staff member we dealt with almost exclusively, called Justine, was absolutely charming, and made a real effort to welcome us.  She was also really helpful with advice about local restaurants and so on.  She is a real asset!

The room was beautifully decorated, with a lovely sea view, a comfortable bed, nice sheets, lots of big towels, good quality bath products, and  well-stocked with facilities, like hair-dryer, iron, and safe.

The tent in the garden, where we had our drinks on our first evening, was lovely, and would actually make a really nice venue, for something like a small, family party, or some such thing.  The basement bar itself, is also quite pleasant.

However, a big issue for us was that we only discovered on arrival, that breakfast was not included in the price.  We're absolutely sure that it was mentioned in the website that we booked through, and we would never have booked the hotel, if it didn't include breakfast, as that's one of the main things that we enjoy about going away.  The website of the hotel apparently doesn't say breakfast is included, but we didn't actually look at that.  Also, the word "restaurant" appears both outside and inside the hotel.  This meant that we ended up spending something in the region of £50 more than the cost of the room, having to eat elsewhere, which we haven't budgeted for.  I had actually spoken to a man the day before we arrived, because we were having trouble booking a restaurant for friends on the Monday night, and wondered if the hotel had a dining room.  He mentioned they didn't serve dinner, but did not take that opportunity to tell us that they didn't serve breakfast.  Whilst we understood the reasons explained to us, why they no longer serve breakfast, it would have been really helpful to know in advance.  They certainly need to sort out the information on booking company websites. 

The bathroom initially looked spotlessly clean, but we had trouble with the sink, which drained really slowly, so we ended up actually having to just take out the whole plug mechanism; and when I had my shower on the first morning, the shower didn't drain at all, so I ended up pulling out the plug mechanism in the shower as well, and unfortunately, I found it absolutely clogged up with long, black hair, which was absolutely gross.   

Overall, I would say that if breakfast isn't important toyou, then this is probably a decent place to stay, but we would certainly not go back there ourselves. 

Room tip: We chose to go by train, as some reviews we read, mentioned parking being a nightmare. It is about 15 mins walk from the station.
Date of stay: August 2023
Trip type: Travelled as a couple
2  Thank Jenny S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2023

Very expensive and not worth it. Its a guest house at best. Silver painted furniture and expensive wallpaper does not make it a boutique hotel. No breakfast is an absolute disgrace for the price. Rip off look elsewhere you'll only be disappointed

Room tip: Don't stay there
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
8  Thank kevinmT4309DG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2023

Wonderful location on sea front at the highest end of the harbour - also perfect for exploring Cliftonville and Northtown Rd - a quaint, cosy and clean hotel with pretty rooms. The staff - Justine and Michaela - couldn't do enough to help us. Really friendly, gave us local tips and helped us get ready for Pride after we'd checked out by letting us use the Bar toilets! Helped us with our bags and taxis - really kind, fun and helpful. A great place with lots of heart.

Date of stay: August 2023
Trip type: Travelled with friends
Thank GlobeTrotting638087
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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