On arrival no welcome, I had to prompt the conversation, got handed the room key and got pointed up the stairs.
I had a large party filtering in through the day and all of them had come across an abrupt receptionist, being rude and unhelpful. We did make this known to the owner as this had affected too many of us, only realising we had all had difficulty with the receptionist when one of us mentioned it.
The hotel was uncomfortably hot, all of the party had the windows / doors open all day and night to keep at a comfortable temperature!
Some decor is dated and bathrooms need a little TLC with some cillit bang.
We can't fault the staff, although they seemed very under pressure and over worked. The same staff that where there until closing where serving breakfast!
Nicholas is absolutely wonderful, polite and cheery. A total gentleman. He was very accommodating.
Anita on reception was lovely, a great end to a bad start!
Had it not been for the family occasion I wouldn't have stayed there, but I probably won't stay there again.
- Official Description (provided by the hotel):
- A traditional hotel with a chic modern twist. Thirty-seven individually decorated ensuite bedrooms, a restaurant menu which varies with seasonal availability and a choice of two beautifully refurbished function rooms. The Bell Hotel Sandwich is the ideal choice as a leisure destination or as a venue for weddings, conferences and private events.Throughout the year, the Bell Hotel holds events and exhibitions to: support the local arts, to promote the produce of local and regional farmers and growers and to participate in Sandwich festivals and celebrations ... more less
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- Also Known As:
- Bell Hotel Sandwich
- The Bell Hotel Sandwich, Kent